Ok,,the rates of this place (70-120 per night) is cheaper than most other places, but please do not even consider staying there. For us it started at check in. The lady in the reception was obviously high on something. We could not understand a word of what she was saying and she treated us like we should thank her for letting us stay there. Upon arriving in the room we discovered that the TV was not working and when we complained she called upon a very nice man who helped us out. We thought he worked there but was actually just another guest living a couple of doors down. The same man also helped us with toilet paper (no paper in a room that supposedly is ready for new guests?) as we did not want to speak to the lady again. At 1.30 AM Saturday morning we were brutally awaken by other guests fighting and keeping everybody else awake for hours. We tried several times to contact the management but after two hours we got help from the nice man again who eventually was able to contact the female manager on the phone. She arrived at 04.30 with her husband but did nothing. Later we saw her in the pool garden, obviously still sky high but she did nothing. Our second night was a true copy of the first. Guests in two different rooms was keeping everybody awake by shouting, smashing bottles and yet again the lady manager was NOT there to handle the situation. When she finally arrived at around 4.30AM she was again standing in the garden shouting profanities for all to hear. We believe the only reason she did not call the police is that she herself seemed so wasted they might have arrested her also. All in all this place is absolutely the worst place we have ever stayed. The place have no fire alarm or smoke detectors. The cabinets are falling apart and our bath room was filthy. No one had cleaned under the toilet seat and we found food in the microwave. However, the worst thing is that no one from the motel management is staying there to help out the guests during the night. The guests is just left alone.We do believe it is the law that they must have somebody there. The only thing we regret is that we did not call the police ourselves. That might have saved future guests a lot of trouble as the motel owner might have kicked the lady manager out the door. So if you ever have to stay in Surfers Paradise just pay the extra 30 bucks per night and stay elsewhere. It will be the best 30 dollars you ever spend.
We will never ever stay at Surfers City Motel again.
- Also Known As:
- Surfers City Motel Surfers Paradise, Gold Coast, Australia