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“Great Location right on the beach - great for a family stay.”
Review of Surfers Royale

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Surfers Royale
Sydney, Australia
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great Location right on the beach - great for a family stay.”
Reviewed 23 May 2014

We recently stayed for a week at this hotel that is managed by Classic Holidays. We had a two bedroom apartment on the 12th floor. The views from the balcony and the rooms were amazing. The size of the apartment was great for the five of us including our infant. The kitchen is equipped with a stove top and microwave but no oven. There is also a dishwasher. There are laundry facilities in the main bathroom which is handy when you are travelling with kids.
The location of the hotel is perfect. You are footsteps from the beach and short walking distance to Cavill Ave and many restaurants. It is a bit too long to walk down if you have a lot of groceries but great for an evening stroll to get dinner or be entertained.
The pool area was good - just enough when you are right next to the ocean. There was a pool and heated spa. There is also a sauna in the carpark.
Our kids loved the games room downstairs which looks like it has been stuck in a time warp of the 1980's. There are pinball machines, video games, air hockey, pool and table tennis to entertain. On rainy days you can also hire DVDs and board games from reception.
The front desk staff were very friendly and helpful. When we first arrived our room wasn't quite ready so they offered to call us up on the mobile to let us know when it was done so we could venture down to the main strip and grab something to eat. they were also very competitive in prices for the theme park tickets.
There is parking available downstairs and we never had any problems getting a spot although that could be different during the peak times in school holidays, etc.
We really enjoyed our stay at Surfers Royale and would recommend it to friends and family.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank nickers77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 27 May 2014
Hi Nickers77
Loved to hear that you enjoyed your stay with us at the resort. Your right….the location is fantastic. Love to have you come and stay again very soon!
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
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English first
Level Contributor
142 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 May 2014 via mobile

Check in was quick and smooth even tho we arrived early. Staff were very friendly and explained every thing to us. We stayed in a one bedroom apartment which was clean and tidy. we are planning to come back. I really dont understand the negative reviews. It is on the beach and a few minutes walk to Cavill ave.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 27 May 2014
Hi DonnaT
Thanks so much for your fantastic review. We really do try to make your visit with us an enjoyable and memorable one. We hope to see you and the family back with us again very soon.
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2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2014

Surfers Royale charged me an extortional cleaning fee after my visit, despite the fact that I vaccuumed and wiped down every service, including folding my laundry. Absolutely disgusted with their service. Do not visit unless you want them to take unauthorised money from your account.

  • Stayed April 2014
    • Value
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    • Rooms
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Helpful?
4 Thank Becdavies00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 6 May 2014
Hi Becdavies00,

Thanks so much for leaving your review. We would be happy to discuss the extra cleaning fee placed on your account, as you seem a little concerned about this. Please feel free to contact us on our 1300 number and a consultant would be more than happy to walk you through the charge.
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Auckland Region, New Zealand
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 April 2014

Terrific location!

We stayed in a 2 bedroom apartment - beach side. Beautiful views from the balcony but hard to see through the windows (Hard to keep off the salt on the lower levels I imagine!)

Room itself provides all necessary requirements. Rooms are spacious but do need an upgrade across all rooms in terms of facilities / furniture / etc.
Light switches and fan are controlled via a remote which can be annoying and can affect multiple rooms with one remote if not careful. Key cards don't always work but staff are happy to replace them.

Location is terrific - right on the beach front and 10 minutes walk from the town center.

Definitely would recommend staying here and would come back upon our next visit.

Room Tip: Lower floors have more salt on the windows!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
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Helpful?
2 Thank emnmax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 22 April 2014
Hi Emnmax

Thanks so much for the great review. We are so pleased to hear you had a great stay with us at the resort. We look forward to having you come and stay with us again very soon.
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Australia
Level Contributor
114 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 11 March 2014

This hotel is in a great location. 5 minutes walk to the heart of surfers and right on the beachfront. We stayed in a two bedroom unit on the 12th floor. Really nice views from our balcony. Unit was very spacious with 2 bathrooms. Furniture was adequate and clean. No television in the bedrooms and not good lighting in the lounge room at night to read are my only criticisms.

Staff were welcoming and helpful throughout the week. We had hassles with our swipe keys not working, but staff were quick to give us new keys. We will return.

  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Judy21Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 13 March 2014
Hi Judy21Australia

We are so happy to hear you enjoyed your stay with us at Surfers Royale. Your right, the staff are quite amazing and do strive to make every guests stay with us, a great experience. I have passed your concerns on to the appropriate department to review. Thanks for sharing your thoughts on our resort and we look forward to seeing you again very soon.
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Auckland, New Zealand
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 4 February 2014

We have been coming here for many years now and our last week at the end of December was fantastic. We cannot understand the negative reviews we see on this site. Surfers Royale is in a fantastic location right on the beach. We use a two bedroom unit and it is large, comfortable and has all the amenities you could ask for. The front of house staff are very helpful and friendly and know their job well. The pool is heated and a great place to enjoy a swim after an early morning walk. Talk to the pool man - he is a great bloke and a wealth of knowledge. Nothing is too much trouble for the staff and they want you to enjoy your stay.
Another plus is that they will let you use the pool area and carpark while waiting to check in - a real bonus if your plane arrives early in the morning as ours always does. We will return.

  • Stayed December 2013, travelled with family
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Helpful?
5 Thank GrantandPam255106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 6 February 2014
Hi GrantandPam255106

Thankyou so much for your glowing review. The location of this resort is one of the best on the Gold Coast and the views are spectacular! The staff are also very dedicated to making your holiday a happy and memorable experience. We look forward to seeing you again very soon.
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Sydney, Australia
2 reviews
Reviewed 22 January 2014

My husband and I stayed for a week. What a great week it was.Staff are very friendly and helpful. Appartment was large and very clean. The view and location were both second to none. Deffinately staying again!

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank DG00de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Classic H, Manager at Surfers Royale, responded to this review, 28 January 2014
Hi DG00de,

We’re glad you had such a lovely week staying at Surfers Royale Resort. We look forward to welcoming you back next time you want to soak up our amazing beach view again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Surfers Royale

Property: Surfers Royale
Address: 9 Northcliffe Tce, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 11 B&Bs / Inns in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Surfers Royale 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
"Your absolute beachfront holiday" Just a leisurely 5 minute walk to Cavill Mall and you are right in the heart of Surfers Paradise, with all the colour and excitement of local attractions, shops, restaurants. Proudly managed by Classic Holidays, the 10 fully self-contained 1 and 2 bedroom north facing apartments, accommodating up to 6 people, enjoy fabulous beach and coast views of Australia's premier holiday destination - the Gold Coast! Surfers Royale - your absolute beachfront holiday! ... more   less 
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Also Known As:
Surfers Royale Hotel Surfers Paradise
Surfers Royale Surfers Paradise, Gold Coast, Australia

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