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“rip off”

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Anchor Down Apartments
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“rip off”
Reviewed 21 December 2010

stayed at the anchor down apartments with a group of 6 friends in november for 6 nights, when we arrived the floor had clearly not been cleaned with a stain of what appeared to be vomit next to one of the fold out beds....
we alerted management to this and various marks and cracked glassware out of fear of loosing our bond to which they replied they were sorry and that this would not affect our bond....

every day the spa would resemble a swamp with a thick slick on the top.

the general apartment was unclean with cigarette butts on the floor upon arrival, needless to say we were not happpy however there was no other vacancies in the area at the time...

adding to our dissappointment upon return home we were notified that our bond would not be returned to us, bar $10, because.. and quote "Carpet Clean $ 150.00 Marks on Walls $ 50.00 Marks on 2nd Bed Walls $ 50.00 Common Ground Cleanup $ 90.00 Unauthorised guests, loose their bond So they could Stay $ 800.00 their Bond in Lieu "

i highly doubt that it would cost 150 dollars for 6 people (900 total) to clean the floor and a further 600 to scrub the walls... both problems that we alerted management to....


would not reccommend this to anyone, no mater how desperate,

i would have rather driven up and slept in a cramped car...

ohh and the security was creepy and hit on most of the females staying at the hotel

  • Stayed November 2010, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank dac93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Noumea, New Caledonia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2010

I spent)08 days the beginning of November, 2010 ( #27 ) in this magnificent hotel, with my children and my wife, which were the most pleasant days for a first visit of Australia. One thank you to the managers for their kindnesses and their simplicities. Can be in the next year.

  • Stayed November 2010, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Francky1676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
parramatta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2010

Well my daughter and i stay there this october just gone and the room we had was so much more than expected with all the new changes that Erika and Bill have made. they were so welcoming and easy to talk to. if needed anything they wouls help. this is my second time there but it won't be my last, i am going back in 12mths, cant wait.GIVE IT A TRY, YOU WON'T BE DISAPPOINTED.
LIZA AND JESSICA.

  • Stayed October 2010, travelled with family
    • Value
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Helpful?
1 Thank lizab23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
Reviewed 16 October 2010

Upon arrival, we were greeted by the helpful management, eager to help us with our baggage and make sure we were comfortably settled in. They were very friendly, welcoming and created a very relaxed atmosphere.

The rooms were clean (which was very important to us) and fresh.

The facilities were great, a beautiful warm pool and spa. And later in the evening we were able to cook up a BBQ by the pool.

There was no need to hire a car because everything was so close by. A short walk to the beach, shops, restaurants, public transport and many other attractions.

We would most definitely recommend Anchor Down Apartments to anybody staying down the Gold Coast. And don't forget to try the RSLs yummy and huge brekky!!!

  • Stayed August 2010, travelled with family
    • Value
    • Location
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Helpful?
Thank SarahAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 September 2010

Arrived at 12.30pm and room was ready so we were able to check in early.
The manager Erica went out of her way to swap our room round so we could have a ground floor apt as we had young children.
Apartment was well furnished and comfortable and had everything we required for a week long stay.
We also required storage for our campervan and the management very kindly allowed us to park our campervan in the wash bay area. They also allowed us to leave it on site while we went to brisbane for a couple of days.
The apartments had a lovely heated pool which we availed of every day.
Complex was quiet and I would certainly recommend it.

  • Stayed September 2010, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Helena039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 September 2010

I stayed at this hotel with my family for 3 nights too long. On arrival we were greeted by a woman breast feeding her baby and trying to serve us at the same time at the reception. We had to wait three hours to check in and i we had to leave all our luggage in the open, while we walked around surfers paradise while we were waiting to check in. When we finally got to our room, we noticed straight away that the bathroom smelt foul like faeces and the utensils in the kitchen still had food on them, i was very dissapointed as this was my first trip to queensland and it was too late to change hotels. There was a pool which we swam in and quickly got out as it was full of long black hair and every time you went underwater you would come up with hair in your mouth. The room that we stayed in did not feel safe as well, the locks werent secure. a terrible experience altogether.

  • Stayed February 2010, travelled with family
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Helpful?
2 Thank australia123abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2010

Enjoyed our stay....rooms clean and price was great. Staff were extremely helpful with any questions we had. Would recommend.

  • Stayed September 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linney62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Anchor Down Apartments

Property: Anchor Down Apartments
Address: Anchor Down Apartments 25 - 27 Peninsular Dr, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Whelan Street)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #105 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3 star — Anchor Down Apartments 3*
Number of rooms: 30
Official Description (provided by the hotel):
Anchor Down is Best Value Surfers Paradise Accommodation on the Gold Coast.Anchor Down Holiday Apartments are in a 3 story walk up apartment complex offering fully self contained resort style apartments in a peaceful tropical garden setting. Our water front resort backs onto the tranquil Nerang River and yet is only a short stroll to the busy heart of Surfers Paradise. Stay at Anchor Down if you are interested in a relaxing getaway close to the Gold Coast golden beaches and rolling surf and the excitement and adventure of the theme parks. Our comfortable apartments provide affordable, self contained accommodation suited to both families, couples and groups. ... more   less 
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Also Known As:
Anchor Down Apartments Surfers Paradise, Gold Coast, Australia

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