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Mantra Circle on Cavill
Ranked #7 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Perth, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Looking forward to going back”
Reviewed 29 July 2013 via mobile

The mantra on cavill is in a great location in surfers paradise with in a short walking distance to the beach it's at the tip of the shopping strip you have woolworths next door for any shopping needs. And a bus stop across the road that heads out to the theme parks! Complimentary parking of you have hired a car. We stayed in a one bedroom appartment with full kitchen facilities which was great for making dinners/ breakfast and had a full size fridge. 2 cold to use the two out door swimming pools but I did laps in the indoor heated pool that was good and we had a BBQ out in the pouring rain but the cover kept us dry.
I will be staying there again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PerthAgent86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 12 August 2013
Dear PerthAgent86
Thank you for your review. Great to hear you braved the rain with a BBQ under the awnings during your stay here. I guess the bonus was the large outdoor TV screen for added entertainment. We are looking forward to your return and extending the same experience. See you next time.
Kind Regards
Katie Scholes – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
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English first
Dapto
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 28 July 2013 via mobile

I stayed at the Mantra for a weekend in a 1 bedroon spa apartment, the location is great and rooms are nice, awesome spa bath and great location. My only issue was upon checkin when i was faced with a rude staff member by the name of Val. As she was serving us she completly stopped what she was doing and started helping other people, we were halfway through checking in and got completly ignored, it was a very poor experience from a customer service point of view and not the kind of service you would expect from a mantra hotel. Val also walked away without even advising us where she was going and came back after a few mins with no apologies for just walking away halfway through helping us with checkin. However we did deal with a really nice girl by the name of Zoe (earlier on her name tag said Stacey so I can't be too sure of her name). Overall I would reccomend the hotel but I do think some staff would benefit from some extra training in providing customer service.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 12 August 2013
Dear AndreaC
Thank you for your review. Please accept my sincere apologies for the manner in which you have described the level of customer service upon your arrival. I can assure you that we have addressed this with the staff member concerned to ensure that in the future Val extends the highest customer service at all times. I do hope that you enjoyed your time with us and that you will give us another chance especially as we have a team of guest service superstars that are eager to extend the best experience possible to all of our guests.
Kind Regards
Katie Scholes – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 July 2013

The room had a stunning view of the ocean. The set out of the whole apartment was great. Staff are very helpful and accommodating. After much research on the net it was hard to find an ocean view/spa & good price. This is def the one I would recommend and I would stay again!

Room Tip: Ask for room facing ocean with spa, 27th floor......
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lissa007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 28 July 2013
Thank you for your 5 star reviews following on from your stay with us. You are right, there aren’t many resorts that offer stunning ocean views, high floors with a spa bath and a view from the spa bath!! It sounds like you made the right choice and you enjoyed every minute of it. Thank you for your special mention of the team and their wonderful customer service. We look forward to seeing you on your next trip to the Gold Coast.

Katie Scholes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lismore, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 July 2013

Do not expect the "in room" hotel guide manual to reflect actual hotel polices. The Hotel guide stated bonds are held for 48 hours, rang reception 72 hours after my checkout and was advised that this is incorrect and they hold credit card based bonds for a total of 10 working days after checkout. (they claim to only hold cash based bonds for 48 hours when I was told originally on check-in they do not have a cash bond service available at all (also states this on their website)).

The reception worker gave the simple (yet bizzare) explanation that it takes them this long to inspect each unit. I wonder how often they actually clean the rooms if this is the case.

Will stay at a hotel with less harsh bond requirements in the future.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam7272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 28 July 2013
Dear Adam7272
Please accept my sincere apologies for any confusion with our Bond policy and procedure. I have taken your feedback as a an example and shared this with our team members to assist in ensuring we all explain the Bond Policy clearly and effectively to our guests to avoid any misunderstanding by our future guests.
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast, Queensland, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2013

From checking in to checking out we had a smile on our faces.
Couldn't have asked for a better place to stay for our anniversary right in the heart of surfers with amazing views, weather and facilities.
Would definately reccomend staying here and will be returning very frequently!
Thanks Mantra!

Room Tip: Ocean view apartment was amazing. The location, views and facitilites were great!
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tiana_leexo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 28 July 2013
Dear Tiana_Leexo
Thank you so much for your review following on from celebrating your anniversary with us at Mantra Circle on Cavill. I really enjoyed reading your review especially how happy you were with the resort, amazing views, weather and great service. We look forward to you enjoying many more anniversaries, birthdays and celebrations with us in the future.
Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 July 2013

Our recent stay at Mantra Circle on Cavill was absolutely amazing. We had a group of 13 who had travelled to Surfers for a 21st birthday. Our booking had been messed up but they immediately corrected that on arrival. We had beautiful rooms with amazing views, super helpful staff and perfect locations. The reception girls were lovely and extremely helpful and deserve a mention. Being a group of young people we always expect second to bet service but were blown away at how our Mantra stay was. Would most definatly stay again and will be recommending friends.

Room Tip: Ocean view is so worth it!
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aussiearcticlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2013 via mobile

I stayed here for seven nights in early July with my wife and two kids.When we first entered the room we were impressed with the amazing view of the ocean and as far as Coolangatta,as we were on the 30th floor.We were in a two bedroom ocean spa suite.But the delight quickly soured as we looked around and found everything filthy.The shower was mouldy,had to wear thongs,the spa had mould around the edges of the tiles and when we ran it the water smelt putrid,so we couldn't use it.The dishwasher was rotten,so on closer inspection realised the filter had never been cleaned and was mouldy.As there was very little in the way of cleaning supplies we had to buy something to clean the filter with,but it still didn't come clean.So we washed dishes by hand.Washing machine broken,would only wash on hot wash.We asked for a maintenance man who came and looked at it and swapped the hot and cold hoses over but it still only washed on hot for our stay.The mattresses are awful to sleep on as they are really hard,and as I was searching for a lost item under the bed I was mortified at the amount of dust and dirt.It looked like it hasn't been cleaned for years.The furniture was cheap and nasty and very uncomfortable.And there wasn't enough mugs for daily use,so we were continually washing everything.There were holes in the walls that had been patched up in a hurry and left with thick rough chunks of plaster.In general,the building,although young in age,is suffering from a lack of care from management,the cleaners and its owners and I would certainly not recommend to anyone.Lift your game Mantra!I have stayed in a lot of hotels on the gold coast,but this is by far,the worst!

Stayed July 2013, travelled with family
Helpful?
5 Thank Geeman3178
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 28 July 2013
Dear Geeman3178 & family
Please accept my sincere apologies for the standard of accommodation as you have described. To be honest, I am very shocked with your findings and also disappointed that the team was not able to rectify any of these issues for you during your stay. I have fully investigated your comments and we have completed a full detail of the apartment to ensure the apartment presents to the expected high standard of a Mantra apartment. I am also sorry that the fault on the washing machine during your stay was not able to be repaired without further inconvenience. Please can you contact me directly as I would like the opportunity to formally apologise to you for the level of dissatisfaction experienced.
I look forward to hearing from you.

Kind Regards
Katie Scholes – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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