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“Newts66”

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Mantra Circle on Cavill
Ranked #7 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Port Kennedy, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Newts66”
Reviewed 15 September 2013

Having a one bedroom spa apartment on level 14 we found the views over the river were brilliant. The actual size of the room really amazed us as being one of the largest an best equipped apartments we have ever stayed in. When initially arriving by vehicle, I found that that it was not easy finding the entrance to the hotel on Gold Coast Highway travelling from the south, but after this it became easier. At this point of time there is a huge amount of road works in the near vicinity[but not in front of the hotel] which is causing probably more traffic congestion around the area. Apart from this, the staff were eager to help and our apartment was good value for money. This is our 3rd holiday at Surfers and if going again will use this property. Being 71 years of age found everything in very close walking proximity.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Alan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 September 2013
Dear Alan, thank you for taking the time to post this review. It is lovely to hear that you found our team to be extremely welcoming and accommodating and eager to ensure you had a pleasant welcome. Thank you for your comments about the access to the property, Surfers Paradise can be a little congested at times due to the light rail project however there is no work being carried outside the property on Ferny Avenue. We are glad you enjoyed the river views, size of the apartments and found the apartment to be well equipped and comfortable for your stay.
Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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English first
Rabat, Morocco
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 September 2013

Truly an awesome stay. The staff especially were absolutely amazing, finding time at all time, kind and really professional. Loved it. The rooms are amazing. The rates are decent. The value for money is excellent. Very nice feel, very much in harmony with the very meaning of "mantra" (free your mind).

I found it the perfect place to meditate and resource, which is at first pretty unlikely at the heart of surfers paradise -yet possible (mantra =))

Will most definitely come back.

MariYa

Room Tip: Ask for the highest possible room, as the views are truly a unique experience (it s like sleeping in...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 September 2013
Dear Maria. Thank you for your very kind 5 star review. It is always great to receive excellent reviews from our guests especially given that you truly enjoyed the serenity and harmony of your stay with us. As a team we value our Mantra’s and on this occasion we are very happy to see that you valued your time with us and found it to be an enjoyable experience.
Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 September 2013 via mobile

Reading other reviews clearly there are some good rooms and some bad rooms...and very clearly the cleaning and maintenance are hit and miss. I can only comment on my room and my experience and my summary is that I am horrified.

Good points
- room size and views were amazing (we were on level 41 with an end room so views both ways)
- very central

Bad points
- blood on the Donna itself in second bedroom (unfortunately did not realise until we were stripping the bed upon leaving)
- lamps in main bedroom fizzing and sizzling and cutting in and out (we just unplugged it and put it on the floor for maintenance)
- downlighting in main bedroom hanging out of its socket
- vomit chunks on the ledge outside of main bedroom - I had to keep the blind shut
- only one of the two down lights in the bathroom worked - the one over the bath didn't (again did not notice until I went to soak in the bath with a good book on our last night there)
- electrical plugs in main bedroom did not work - our chargers just kept falling out of them
- the dining room table was so badly stained and damaged we would not touch it
- old furniture felt second hand and dirty
- the toaster looked like it had previously been set on fire
- the downlighting in the kitchen clearly has been on fire - all melted and black
- and little things (which would never normally bother me) like no ice making containers, no broom, no shower gel

We felt like it was the kind of room that should be saved for bucks/hens nights or rented by the hour...
Now before the manager replies to question why we did not report these things during our stay, there are a few reasons. 1 these things were found gradually - if I knew this would be the final list of things wrong I would have never entered the apartment 2. By the time we fully realised how bad it was we did not want to spend 2 hours of our weekend stay packing up, moving and unpacking and 3 my lovely husband did not want to cause trouble. Instead I just left a note of all the things that needed fixing and alerted the reception staff when handing the key back. Maybe we should have complained but really, do you need a guest to point out these things - they are basic maintenance and cleanliness. There are enough bad comments on Trip Advisor to tell you that you have a problem here. And the furniture was disgusting before we entered so you must know that. I stay in Mantras about 5 times a year and I will never step foot back inside this one.

Stayed September 2013, travelled with family
Helpful?
8 Thank Scorpiongirl1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nannup WA
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 September 2013

When we first arrived I noticed that my request of a two double bed layout had been ignored, but housekeeping soon come up and took care of that. We went to put the kettle on for a cuppa but the trip switch kept going off-the house maid fixing the beds at the time realised it was the bottom dishwasher drawer, maintenance soon had that fixed for us also over the next two days. There were many scuff marks on walls BUT this didn't affect my stay at all and can over look all the above. The other guests in our party used the cinema, pool, spa and sauna at the hotel and were pleased with facilities. We didn't mind the noise, this comes with the location of being on Cavill- as the view and location was one of the main reasons we chose to stay at the Mantra and we will be certainly staying again as it suits us.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rat74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Victoria, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2013

For the money we paid to stay in an ocean view room, I would have expected to have a clean, exceptional room. I also would have expected to have a working smoke alarm in the room. After we realised the battery must have been going flat in the smoke alarm we called reception to have someone fix it. A few hours later when we returned to our room I noticed there was no light on the alarm so assumed it still wasn't working. I called reception again and got someone up to fix it again. At 11pm the smoke alarm had been beeping for hours and someone from reception called and said 'we're going to take the batteries out and have someone look at it tomorrow' upon explaining we would rather stay in a room that had a working smoke alarm, the man told us there was nothing he could do.
There were empty shot glasses and broken glass on the balcony from previous guests and the couch was ripped. There was a blood stain on the doona and noticeable stains on the blinds.
This may have been a one off, but we will not be staying here again.

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 2 September 2013

We walked Into the apartment and there were groceries in the fridge and on the bench which were not ours. Rang reception and they organised one of the cleaners to come and retrieve it...excellent service!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica_Warnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mackay, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2013

We love staying at Mantra Circle on cavil. We are regulars whenever a special pops up we are straight there! Great value for money. The units are just beautiful and spacious. Never been a disappointment! Perfect for any type of holiday!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tianna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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