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“Initially wary but fantastic stay”

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Mantra Circle on Cavill
Ranked #6 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 20 September 2013 via mobile

Travelling in April 2012 with my husband, 5 year old son and 14 month old son we were initially wary after reading some reviews.

We arrived and got out our taxi from the station to a large number of teenagers who were extremely drunk, loud, swearing and vomiting. I was less than impressed and would have happily turned tail and found somewhere else. With 2 tired children, this was not an option and so we checked in.

Once we navigated the drunken teenagers and made it to our apartment, I was delighted. We had been in contact ahead of our visit and asked to be placed far away from rooms with young people who were likely to be partying. This was clearly received as we had a lovely apartment wih fantastic views and not one bit of noise in 6 nights.

The cleaner accidentally lifted our oldest sons small toy donkey on our second last day and this wasnt noticed until we were putting him to bed on our last night. We went down to reception and reported this and they assured us they would look through the laundry. Given the number of apartments, you can appreciate the scale of this and yet, when we checked out in the morning, his toy was there.

Fantastic service from the staff and fantastic location. Given its location and the variety of visitors to Surfers, not everybody is going to be satisfied 100% of the time but I would recommend these to any visitors but bear in mind there are a lot of youngsters who will drink until they are in a state all around.

  • Stayed: April 2013
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1  Thank BIGBIRDBROXBURN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 26 September 2013

Thank you Bigbirdbroxborn for taking the time to post your review following on from your stay with us in April. We really appreciate our guests taking the time to post reviews and share their experiences with our Trip advisor community. It is great to hear that you found the apartment to be comfortable and quiet and that our team assisted with your requests. We are also glad that we were able to recover the small toy donkey for your son and return this to you. Thank you again for your review and we are glad you had a fantastic stay with us.

Kind Regards
Katie Scholes
General Manager

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2,961 - 2,967 of 3,654 reviews

Reviewed 19 September 2013

Beautiful rooms, fantastic location. Views absolutely stunning. Excellent service. Will choose Mantra Circle on Cavill every time we holiday on the Gold Coast from now on. Can't imagine any other hotel would live up to the standards that this hotel has. Fantastic !!

  • Stayed: September 2013
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1  Thank Sammy_Nelson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Thank you Sammy_Nelson for you first Trip advisor review and also you absolutely fantastic review of Mantra Circle on Cavill. We love receiving a 5 star review and look forward to your return stay with us on your next visit to Surfers Paradise.
Regards
Katie Scholes
General Manager

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Reviewed 19 September 2013

Before booking this hotel, I read many reviews both positive and negative.
Decided to give it a go and must say it was a great experience.
The room we stayed in was in very good condition (no damaged furniture, dirty bathrooms, as mentioned by previous posts) & the staff were very polite and helpful. Location was brilliant with the main strip at the door, supermarkets a stone's throw and bus stop to theme parks across the road.
My biggest gripe was the couches. Absolutely horrible to sit it, in fact I couldn't. After some tiring days out at Dreamworld/Wet n Wild it would have been nice to relax on a comfy couch and watch a movie. Both couches felt like i was sitting in a long wooden crate with some faux leather over the top. You sink in and feel the frame. Had to use the dining chairs instead.
One small bug bear was there was no glassware. No tumblers of wine glasses. Drinking wine from a coffee cup isn't that satisfying.
Even on Lvl24, there was a lot of traffic noise. Not much can be done about this. OK with windows closed.
In the north tower lift I noticed there was a Guest Lounge on Lvl 55, however my access swipe card did not allow me there. Not sure what's going on there.

That aside, I would definitely return on my next Gold Coast trip.

  • Stayed: September 2013, travelled with family
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1  Thank Iridium_Oxide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Thank you for your review. It is great to see guests review feedback posted in these forums when making a decision on selecting Mantra Circle on Cavill. The apartments have a number of different furniture packages and if you would like to drop me a line with the apartment number you stayed in I will be certain to check out the uncomfortable sofas and recommend a replacement. I completely agree that a lounge area should be a comfortable place to relax after an enjoyable day at the theme parks. I am puzzled as to why you had no glassware in the apartment. All of the apartments have a selection of glasses, I hope they weren’t in a cupboard hidden away. In any case we would have been more than happy to help you locate the glassware or provide you with additional glasses as a chilled wine should always be enjoyed from a glass. The North tower has a residential lounge on Level 4 and level 55. Access to the lounges is through the main reception area.

Thank you again for your feedback.
Regards
Katie Scholes
General Manager

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Reviewed 18 September 2013

Spent two nights for a girlfriend's 18th and had a great time! Everything we needed was there and the views were pretty nice too. It was such an easy walk to anywhere we wanted to go. Staff were very nice and helpful. Thanks Mantra!

  • Stayed: September 2013, travelled with friends
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1  Thank EllH4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Thank you for your Great review. Sounds like you had an enjoyable weekend celebrating your friends 18th birthday with us at Mantra Circle on Cavill. I am glad you found our team to be nice and helpful and that you enjoyed our location and apartments.
Thank you again for your feedback.
Regards
Katie Scholes
General Manager

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Reviewed 18 September 2013

Great place to stay, from the moment we arrived to the moment we left. The service & facilities were fantastic. If you are looking for a a good clean place to stay with facilities to suit all, this is it.
Thanks Mike for the up-grade, it was a pleasant surprise and fully enjoyed. We will certainly be recommending this place to our friends.
Cheers Ross L

Room Tip: Great views from the higher floors. Lifts are super fast.
See more room tips
  • Stayed: September 2013, travelled as a couple
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1  Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Dear Ross, it is great to receive your feedback following on from your stay. Thank you also for noting the exceptional service received from Mike. We are glad you enjoyed the apartment and would recommend the resort to families and friends travelling with children.
Regards
Katie Scholes
General Manager

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Reviewed 17 September 2013

i went away for my anniversary weekend. it was a spa and ocean view apartment. the spa bath was amazing and the hotel was really nice. however, the view of the ocean wasn't that good. the bedding was really nice and comfortable. the location of the apartment was great. it was conveniant and close to everything. the lifts in the towers were pretty slow but i guess that is expected because its such a large hotel. the outdoor area and pools were nice and relaxing. i would stay here again :)

  • Stayed: September 2013, travelled as a couple
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1  Thank tahnea l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Thank you for the lovely review, it is always great to hear about the enjoyable relaxing spa baths and ocean views, unsure why you didn’t rate the view of the ocean, we saw the whales passing by just yesterday from level 25. Sounds like you had a relaxing time away with us and we look forward to you returning in the future.
Regards
Katie Scholes
General Manager

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Reviewed 17 September 2013

Having a two bedroom spa apartment with both ocean and river view was magnificent. The staff on arrival and throughout our 10 day stay were very helpful with booking tours and site seeing. The pool area was great with a spa and sauna room. easy access to bus stops, the mall, and beach also is away from all the Tram construction, Overall an excellent time and no complaints. We will be back this time just the two of us.

  • Stayed: September 2013, travelled with family
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2  Thank Doug F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 September 2013

Dear Doug. Thank you so much for the amazing 5 star review. It is great to read about your holiday for ten nights in one of our large and spacious two bedroom apartments. The views from the corner apartments are amazing. Thank you for your comments about everything and how there is nothing you could fault, we are always happy to assist and glad we could help out with your tour bookings and ensuring you had a great holiday. We look forward to welcoming you back to the resort as a couple or family. See you next time.
Regards
Katie Scholes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Circle on Cavill

Address: 9 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
Price Range: £100 - £329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mantra Circle on Cavill 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Circle on Cavill boasts spacious one, two and three bedroom apartments, consisting of city, river, hinterland and ocean views, all with self contained kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY'- Each apartment requires a guardian of legal age (18 years +) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are forbidden -views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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