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“Luxury at an affordable cost.”

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Mantra Circle on Cavill
Ranked #6 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 13 March 2014

My partner and I absolutely adore this place. The rooms are amazing and of such high quality and the staff are genuinely so helpful and try to cater to every request and need you may have. This place may be a little bit more expensive, but you definitely get everything and more for what you pay. 24 Hours reception which was great when I needed another blanket and needed someone to help us turn on the DVD player. Even down to the cleaners, they are so lovely and helpful. I ran out of tea so the lady gave me a handful more to use in the little tea pot. I love this place and the staff.

Room Tip: Ocean View Spa Room. Spa overlooks the ocean.
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  • Stayed: November 2013, travelled as a couple
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4  Thank Kelsey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 March 2014

Dear Kelsey,

Thank you for taking time out to provide a review, always great to see 5 stars! I will pass on your comments to the team especially our Executive Housekeeper. The housekeeping team are always striving to exceed guest expectations.

Kind regards


Chris Brett
Rooms Division Manager

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2,608 - 2,614 of 3,381 reviews

Reviewed 13 March 2014

Stayed in early march 2014.
I come up every couple of years for a family trip and these were easily the best serviced apartments I've been to at Surfers - room was clean, everything worked, beds were better than average. Views and location was excellent and as they were described on the website so I got what I was expecting which is nice - so many places say ocean view and they mean "ocean view if you lean over the balcony, tilt your head and use binoculars)
Most importantly over the week long stay every single member of staff from reception to cleaning were friendly and helpful - especially in regard to helping us get around the area.
Accommodation and staff can make or break a holiday and the Mantra really made ours great.

Room Tip: I stayed high on the ocean side and had terrific views - I guess the higher the better but there isn...
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  • Stayed: March 2014, travelled with family
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1  Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 March 2014

Dear Matt,

Thank you for the review, especially the comments about the staff. Will definitely pass on to the team!

Kind regards


Chris Brett
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2014

Stayed in a one br apartment upon entering room I was shocked at the state the walls were dirty scuff marks all over and patched holes in the wall the room looked very run down and i was not comfortable at all. I complained and received a new bedroom upon entering this room noticed finger prints and hand prints all over the bed head and foundation fingerprints on the wall above bed. This was disgusting and I called reception with another complaint they said the would send cleaners to fix the room they done a poor job. We stayed 7 nights and didnt have our bed sheets changed once. The cleaners were terrible they would come and make the bed very roughly and replace toilet paper that's it. For the price you pay to stay here its appauling. You get better service and cleaner rooms in bali. Very disappointed will not stay ever again . I also got sick after using the pool/spa and sauna.

  • Stayed: March 2014
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1  Thank RoseyG90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 March 2014

Dear Orose1,

I am extremely concerned at the issues you have raised about your stay.

Can you please contact me directly as I would like to investigate further.

Please e-mail me at circle.res@mantra.com.au to my attention.

Kind regards


Chris Brett
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Stay at the Circle on Carvill a couple of years ago. Great place to stay with great views. Very modern and plenty of room. The problem with this place was that it was a little expensive, like most accommodation in Australia, but overall very good.

Room Tip: Rooms on the east side have great views but can be a little loud if you leave the windows open
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  • Stayed: April 2013, travelled with friends
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1  Thank sydneyharbourboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 17 April 2014

Dear Sydneyharbourboat

Thank you for your review from your stay with us, we really appreciate our guests taking the time to update their Tripadvisor profile with their travel experiences. We look forward to welcoming you back in the future.

Kind Regards
Katie Scholes
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Stayed here 6/7/8 March 2014
Room 2415 on 41 st floor.
Fantastic views of ocean and directly above Cavil avenue looking at Hard Rock. But slightly noisy during night.
Both x Beds were crap.
TV was very hard to use with 4 x remotes.
Room could have been cleaned better.
But good for a short stay.
Lifts we're confusing with no numbers displaying what floor you were on.
Staff were pleasant and helpful.
Price was relevant for that location.
This was my 3 rd stay here.
I would stay here again for its location but keep an eye on reviews to make sure it doesn't go down hill.

  • Stayed: March 2014, travelled with family
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Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 March 2014

Dear David,

Thank you for the review.

Following on from your feedback, I have arranged for a full detail of the room with our Maintenance Manager and Executive Housekeeper to bring this apartment back to the Mantra Standard. As a property we are also working on a number of refurbishments to further improve our product and overall presentation to meet and exceed our guest expectations.

Look forward to seeing you again soon.

Kind regards


Chris Brett
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Room was dirty when arrived all tables covered in cup stains and just dirty and sticky, TV didn't work, and when did only one channel, some locks on balcony doors didn't work and also all furniture dirty and damaged, buttons in lift not readable and lift screen doesnt display floor level. room 2415 not recommended

Stayed: March 2014, travelled with family
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this reviewResponded 20 March 2014

Dear Handanjoh

I am sorry to hear that the standard of the apartment was not up to scratch, Mantra Group has very high standards set within our properties for our guests to ensure consistency and that the guest experience is achieved. Obviously we have not reached these high standards in this case.

In terms of other guests disturbing you during the night, we have security on site 24 hrs a day who do regular patrols through the property however cannot be everywhere. We always encourage guests to let us know if they are disturbed at any time so we can rectify the situation immediately.

We would very much like to have you return to the hotel at some point in the future. Please contact myself directly if you wish to return.

Kind regards


Chris Brett
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2014

We stayed in a 2 bedroom ocean view apartment and the view was pretty nice. Nice sized balconies etc. the first glimpse of the room was WOW this is amazing. But when you look through and see the stained carpet, some lights don't work, cutlery wasn't clean, remotes didn't work for the tv, the blinds were broken and missing pieces which meant the sun would shine in first thing of a morning we wasn't happy. We were placed next to people who partied all night and all morning, even being woken at 5am... We did put in a request for a high floor and knowing we would be between 19-40something levels we was expecting 30+ for the level, but was on level 25.. Overall, it was expensive for what we received. The location and view would have to be the best part...

  • Stayed: March 2014
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1  Thank Handanjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mantra Circle on Cavill

Address: 9 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#6 Luxury Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
Price Range: £101 - £302 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Circle on Cavill boasts spacious one, two and three bedroom apartments, consisting of city, river, hinterland and ocean views, all with self contained kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY'- Each apartment requires a guardian of legal age (18 years +) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are forbidden -views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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