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“Lovely stay for work” 4 of 5 bubbles
Review of Mantra Circle on Cavill

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Mantra Circle on Cavill
Ranked #7 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Brisbane, Australia
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Lovely stay for work”
4 of 5 bubbles Reviewed 16 March 2014 via mobile

I stayed here on a work trip and had a fantastic time. Great location if you wish to be close to the Cavill Mall and about a 10 minute stroll from the beach. Hinterland Views were amazing - probably even better than the ocean views because there were no buildings obstructing the outlook . When staying with multiple people, It was a bit of a pain not being able to access other floors, in fact, half of us had to use separate lifts which was really annoying . We found that the rooms below level 25 were not as nicely kept as the upper levels - we discovered later that these rooms are hired out to schoolies during December which explains a lot. Try to get floor 30 or above if you can.

Stayed March 2014, travelled on business
Helpful?
4 Thank 1984_nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 17 April 2014
Dear 1984_nl

Thank you for your review. The building is very secure and each guest floor is accessible through the security fob access key provided on check in. Unfortunately the information you received about Schoolies staying on the lower floors only is incorrect. At the resort we have apartments from level 5 through to 68 across two towers; the lower floor rooms have even closer river and hinterland views. Thank you for your review and great feedback from your experience and stay with us.
Kind Regards
Katie Scholes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,674 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (412)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
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English first
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 March 2014

My partner and I absolutely adore this place. The rooms are amazing and of such high quality and the staff are genuinely so helpful and try to cater to every request and need you may have. This place may be a little bit more expensive, but you definitely get everything and more for what you pay. 24 Hours reception which was great when I needed another blanket and needed someone to help us turn on the DVD player. Even down to the cleaners, they are so lovely and helpful. I ran out of tea so the lady gave me a handful more to use in the little tea pot. I love this place and the staff.

Room Tip: Ocean View Spa Room. Spa overlooks the ocean.
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Kelsey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 March 2014
Dear Kelsey,

Thank you for taking time out to provide a review, always great to see 5 stars! I will pass on your comments to the team especially our Executive Housekeeper. The housekeeping team are always striving to exceed guest expectations.

Kind regards


Chris Brett
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 March 2014

Stayed in early march 2014.
I come up every couple of years for a family trip and these were easily the best serviced apartments I've been to at Surfers - room was clean, everything worked, beds were better than average. Views and location was excellent and as they were described on the website so I got what I was expecting which is nice - so many places say ocean view and they mean "ocean view if you lean over the balcony, tilt your head and use binoculars)
Most importantly over the week long stay every single member of staff from reception to cleaning were friendly and helpful - especially in regard to helping us get around the area.
Accommodation and staff can make or break a holiday and the Mantra really made ours great.

Room Tip: I stayed high on the ocean side and had terrific views - I guess the higher the better but there isn...
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matt D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 March 2014
Dear Matt,

Thank you for the review, especially the comments about the staff. Will definitely pass on to the team!

Kind regards


Chris Brett
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 13 March 2014

Stayed in a one br apartment upon entering room I was shocked at the state the walls were dirty scuff marks all over and patched holes in the wall the room looked very run down and i was not comfortable at all. I complained and received a new bedroom upon entering this room noticed finger prints and hand prints all over the bed head and foundation fingerprints on the wall above bed. This was disgusting and I called reception with another complaint they said the would send cleaners to fix the room they done a poor job. We stayed 7 nights and didnt have our bed sheets changed once. The cleaners were terrible they would come and make the bed very roughly and replace toilet paper that's it. For the price you pay to stay here its appauling. You get better service and cleaner rooms in bali. Very disappointed will not stay ever again . I also got sick after using the pool/spa and sauna.

  • Stayed March 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Orose1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 March 2014
Dear Orose1,

I am extremely concerned at the issues you have raised about your stay.

Can you please contact me directly as I would like to investigate further.

Please e-mail me at circle.res@mantra.com.au to my attention.

Kind regards


Chris Brett
Rooms Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 11 March 2014

Stay at the Circle on Carvill a couple of years ago. Great place to stay with great views. Very modern and plenty of room. The problem with this place was that it was a little expensive, like most accommodation in Australia, but overall very good.

Room Tip: Rooms on the east side have great views but can be a little loud if you leave the windows open
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  • Stayed April 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sydneyharbourboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 17 April 2014
Dear Sydneyharbourboat

Thank you for your review from your stay with us, we really appreciate our guests taking the time to update their Tripadvisor profile with their travel experiences. We look forward to welcoming you back in the future.

Kind Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 9 March 2014

Stayed here 6/7/8 March 2014
Room 2415 on 41 st floor.
Fantastic views of ocean and directly above Cavil avenue looking at Hard Rock. But slightly noisy during night.
Both x Beds were crap.
TV was very hard to use with 4 x remotes.
Room could have been cleaned better.
But good for a short stay.
Lifts we're confusing with no numbers displaying what floor you were on.
Staff were pleasant and helpful.
Price was relevant for that location.
This was my 3 rd stay here.
I would stay here again for its location but keep an eye on reviews to make sure it doesn't go down hill.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 March 2014
Dear David,

Thank you for the review.

Following on from your feedback, I have arranged for a full detail of the room with our Maintenance Manager and Executive Housekeeper to bring this apartment back to the Mantra Standard. As a property we are also working on a number of refurbishments to further improve our product and overall presentation to meet and exceed our guest expectations.

Look forward to seeing you again soon.

Kind regards


Chris Brett
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
2 of 5 bubbles Reviewed 9 March 2014 via mobile

Room was dirty when arrived all tables covered in cup stains and just dirty and sticky, TV didn't work, and when did only one channel, some locks on balcony doors didn't work and also all furniture dirty and damaged, buttons in lift not readable and lift screen doesnt display floor level. room 2415 not recommended

Stayed March 2014, travelled with family
Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 20 March 2014
Dear Handanjoh

I am sorry to hear that the standard of the apartment was not up to scratch, Mantra Group has very high standards set within our properties for our guests to ensure consistency and that the guest experience is achieved. Obviously we have not reached these high standards in this case.

In terms of other guests disturbing you during the night, we have security on site 24 hrs a day who do regular patrols through the property however cannot be everywhere. We always encourage guests to let us know if they are disturbed at any time so we can rectify the situation immediately.

We would very much like to have you return to the hotel at some point in the future. Please contact myself directly if you wish to return.

Kind regards


Chris Brett
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Mantra Circle on Cavill 4.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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