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“Thanks to Amy at reception.”

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Mantra Circle on Cavill
Ranked #6 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Auckland
Level 6 Contributor
150 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
“Thanks to Amy at reception.”
Reviewed 27 July 2014

I had a little trepidation after reading the range of reviews and the concern was with the negative reviews. The booking for five nights was already made by my family before I read the reviews. So, I sent an email through as I wanted some confidence that we'd return from Circle on Cavill with positives rather than negatives.

Amy from reception replied prompty and assured that our apartment will be "well appointed and beautifully furmnished". She also explained that our package deal for our booking was not for the higher floors. Ok. Understand.
We arrived to a two bedroom spa apartment apartment on the eight floor with views of the ocean on one side and views of the Nerang River from the second bedroom.

The apartment has contemporary decor and has all the necessities for a home away from home. Car parking was complimentary. The Wifi charge of $25 per day needs a review as many apartments and hotels now include complimentary wifi.

We got to meet Amy. Very friendly, Also, Lauren with her welcoming smiles at reception was a pleasure to meet. When we called reception with a couple of issues, the response was courteous and the service was prompt.

Priceless were the morning vistas of the rising sun enjoyed from the dining table. From the second bedroom, the glorious setting sun was a daily view to behold.

The location was most convenient with Woolworths just across the concourse, eateries and shopping five minutes walk away and the accessiblity to the beach and everything else.

Thanks to Amy, we had a lovely stay and have returned to NZ with fond memories of our time at Circle on Cavill.

Room Tip: Request for higher levels.
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Stayed July 2014, travelled with family
Helpful?
4 Thank Ricc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear Ricc0
Thank you for sharing your experience with us and also taking our feedback and helpful advice to always contact us for anything before or during your stay. As you discovered, we have a great team all bursting to provide our guests with a wonderful stay. Thank you also for taking the time to note Amy’s amazing customer service. It is great that to see Amy assisting our guests prior to their stay and also following this through once our guests arrive. We will certainly be thanking Amy for making your stay full of positives! If you prefer a high floor two bedroom apartment, please book an ocean view apartment. The two bedroom spa apartments are located on the lower floors, hope this helps our future guests.
Regards
Katie Scholes
General Manager
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3,185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Mackay
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 July 2014

We booked a 'Stay longer and save deal' for 3 nights in a 1 bedroom ocean spa apartment as a 'babymoon' quick last holiday before our bub is born.. From the moment we got to our floor all we could say was 'WOW'!!! The room was HUGE with a full size kitchen.. The views absolutely took our breath away, to the point we went to bed late every nite n woke up early just so we could sit and enjoy them.. Being heavily pregnant I'm not a fan of ANY walking at the moment, yet we didn't get the car out once as EVERYTHING is so close n a taxi to Draculas for dinner only cost $15!! Could not more highly recommend and will definitely return as often as we can!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank rodeo_princess88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear rodeo_princess88
The stay longer and save deal for a 3 night stay is a great deal, and it sounds like you enjoyed the extra few nights at the resort for your babymoon. We really appreciate your comments and that we certainly created for you many WOW moments that simply provided you with an experience that exceeded your expectations. We look forward to your return in the future this time staying as a family rather than a couple!
Regards
Katie Scholes
General Manager
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Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 July 2014

I wish I would have paid more attention to the negative reviews and steered clear of this hotel!

The Mantra Circle on Cavill would have once been a great place to stay - but is now in a state of decline. The views are fantastic, the apartments huge and the location is very central, but that's where the positives end. The decor is nice but shabby - scuffed walls, chipped furniture and mould on the outdoor setting. The lounge smelt terrible and was worn out and had zero support with a huge dip in the middle - we found it more comfortable to stand rather than sit on these, or use the dining chairs to watch TV.

The bed was the most uncomfortable beds I have ever slept on (or should I say try to sleep on) - it was like sleeping on concrete. I even resorted to trying to sleep on the terrible lounge for a bit more comfort. To their credit, the hotel staff did try and change rooms for us and were very helpful, but unfortunately this was not possible. They did organise a new mattress topper to be put on the bed, which made a slight improvement. Combined with the constant noise of nearby nightclubs til 3am (not the fault of the hotel) after 4 days we checked out extremely fatigued and less refreshed than when we arrived. I have stayed in many many hotels and never had such a poor quality sleep.

Using the elevators proved a major frustration - they were extremely slow and a few did not have any numbers light up to announce which floor you were arriving at. You were too scared to get out on a floor to try and see where you were in case you didn't get back in on time and had to start the long wait for the next elevator to come along. One night my parents (who were also staying there) waited 20mins for an elevator to arrive.

On a positive note, the views were spectacular. My parents did not pay to have an ocean view, and had views of the hinterland & river - these were still very impressive, and to be honest it was a better choice as it was away from the noise of the nightclubs. They booked a privately owned apartment through stayz.com and their apartment was in much better condition and had better quality furnishings than ours, which was booked through the Mantra direct.

One other thing to keep in mind, if travelling with other people, it would be wise to request that you stay in the same tower (there are 2 towers - North and South). I did not realise this, and my parents, who accompanied us to help look after our baby, were in a different tower. This was my fault to not request the same tower, but it made meeting up a little difficult (their key could not access our bank of elevators and vice versus). I understand the need to do this for security reasons, just something to keep in mind if you are staying with other people and want to access their rooms easily.

All in all, if travelling to the Gold Coast do yourself a favour - book into another hotel!

  • Stayed July 2014, travelled with family
    • Location
    • Service
Helpful?
1 Thank bellaandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear bellaandme
It is always disappointing to hear when our guests don’t have an enjoyable stay with us and find it difficult to recommend the property to future guests. It is pleasing to see that you contacted our team for assistance and they attempted to resolve your issues directly with you although the solutions were not satisfactory. For future readers of your review, should you be traveling together please contact us before your stay to request apartments in the same tower or floor. Please accept my sincere apologies for your dissatisfaction.
Regards
Katie Scholes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2014

We decided on the Mon night to go away for a couple of nights and so Tues morning we packed up & left for the GC. On the way there we found a sale on their 1 bedroom spa apartments & snapped it up. I love that wow feeling of walking into your holiday apartment & taking in your surroundings for the very first time and we certainly felt that as we entered our apartment with a lounge room, kitchen & possibly the best view we have ever had - even visible from our spa bath! So close to beach, restaurants & cafés, & I recommend taking a cruise along the river with Blue water cruises, just a 1 minute walk away.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mellynam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear Mellynam
Thank you so much for your five star review, we simply enjoy hearing from our guests especially when you have experienced that Wow moment that lasted your entire stay. We look forward to you booking many more last minute trips to the Gold Coast.
Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wytheville, Virginia
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2014

My husband & I stayed in a 1BR, 1 bath apartment booked in conjunction with a group that included 400+ athletes and family members visiting from the US for an international track meet held nearby. I cannot speak for any of the other group members, but we felt as if we had won the Room Lottery! Our apartment was in the North Tower, 41st floor of 48, and absolutely great with a sunset view of the river and town. Our stay was 6 nights, 9-15 July 2014. The only problem we experienced with anything associated with the apartment was that a kitchen chair had a bent leg, which my husband was able to straighten without having to contact hotel staff.

Some things that took a little getting used to:
-- No draperies on the windows, just room-darkening shades. With the western exposure, we had to make sure that most of the shades were down during the day so the unit wouldn't be so warm upon our return.
-- The bed was smaller (queen/double) and sat lower to the floor than we're accustomed to, but it caused no issues and was very comfortable.
-- You can hear the wind whistling just about all the time! Bring your ear plugs. :)
-- The elevator-access key is programmed only for your assigned floor (plus of course the common floors). Since our daughter was rooming with other athletes, on a different floor, it made meet-ups a little awkward. But with this extra security measure, I can understand why this sports tour group books here.
-- The 220-volt hot-water pot boiled water for making hot drinks in about two nanoseconds!! (Okay, maybe more like one minute, but still... :D)

One caution, especially for families: the balcony doors open, of course, but so do some of the windows. We closed our windows and left them closed for the duration of the stay. If you have children, make sure you stay mindful of this feature; it is illegal here to throw or drop anything from windows & balconies.

As other reviewers have already mentioned, access to the beach & shopping areas is excellent, and we appreciated having a grocery store (Woolworth's) and an ATM machine within a few steps of the hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank gyanhumara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear gyanhumara
Thank you so much for your review following on from your recent trip down under! The sports teams were all very friendly and we certainly enjoyed having you all as guests at the resort and enjoying everything the Gold Coast has to offer. We hope one day in the future you will return to Australia to further experience our country. Enjoy the memories and hope you have returned home safe after your long journey.
Regards
Katie Scholes
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014

excellent stay We reguarly stay there and everytime We love it, Close to Cavill Ave and the Hotel is allways clean and the rooms spacious and Modern. I am a regular Mantra Guest and I must say I love Circle on Cavile the best out of the other Mantra hotels located on the Goldcoast. HIghly Recommended for couples and Families

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank lia s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear Lia S
Great as always to receive reviews from our regular guests, sounds like you enjoy escaping the Melbourne winters! Thank you for all of your positive comments and we look forward to your return stay with us on your next trip.
Regards
Katie Scholes
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toowoomba, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 July 2014

My family of 5 stayed here for a few days as my youngest daughter decided to go swimming 'fully' clothed at surfers paradise beach. So wet and drenched we decided to stay another few nights in the gold coast, the Mantra was available to my family and i appreciate last minute booking. The first night on the 43rd floor was absolutely MAGNIFICENT, room is very beautiful and the view made it hard for me to sleep lol, my family and i were blown away by its awesomness :D so we decided to ask if we could stay another night but we could not stay in the same room which was already booked out and had another avail on 16th floor... it was a little tragic as u can see that past patrons had abused the room which had big holes in wall that were patched up, so it was a step down but veiw was still awesome :)... Overall many thanks to Lauren at reception and the Mantra for having us. Love, light and many blessings to team Mantra Circle on Cavil, Surfers Paradise ♥

Room Tip: Just ask at reception, they are super friendly :)
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank aja c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie S, General Manager at Mantra Circle on Cavill, responded to this review, 30 July 2014
Dear Lia S
I really enjoyed reading your review and the reason behind your stay, I would like to thank your daughter for deciding to go swimming in her clothes and needing a warm shower and a dryer so you could all enjoy the impromptu experience. They always say; everything unfolds as it is meant to be and we certainly are thankful that we were able to assist you with your last minute stay with us.
Regards
Katie Scholes
General Manager
Report response as inappropriate
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Additional Information about Mantra Circle on Cavill

Property: Mantra Circle on Cavill
Address: 9 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Surfers Paradise
#7 Family Hotel in Surfers Paradise
#7 Business Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Mantra Circle on Cavill 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
Comprising of two residential towers, Circle on Cavill offers luxury accommodation for couples, families or business delegates looking for a relaxed holiday in Surfers Paradise on the Gold Coast. With its central location, proximity to the beach and direct access to the Circle on Cavill shopping precinct, Circle on Cavill ensures you will never be short of things to do. Circle on Cavill boasts spacious one, two and three bedroom apartments, all consisting of self contained state of the art kitchens, laundry, bathroom including spa, flat screen televisions, DVD player, stereo and cable TV. Circle on Cavill has many onsite facilities including two lagoon style pools, fully equipped gym, sauna and spa, as well as a children's playground and games room. Relax in the Zen garden terraces overlooking the bustling centre below. Circle on Cavill is perfectly positioned to take advantage of the iconic Australian beach culture and the contemporary international entertainment to make it a very sort after destination. CIRCLE ON CAVILL HAS A STRICT 'NO PARTY POLICY' (DOCUMENTATION TO BE SIGNED ON ARRIVAL). Circle on Cavill Party Policy: - Each apartment requires a guardian of legal age (18 years or greater) - Parties are not permitted in apartments - Registered guests only permitted in apartments after 10pm - Excessive noise will not be tolerated - Excessive levels of alcohol are not to be brought onto the premises - Apartments are to be left in original condition on check out or additional charges will apply Failure to comply with the above will result in immediate eviction from the premises. Circle on Cavill reserves the right to retain all accommodation paid. Circle on Cavill is a mixed use building that includes residents, permanent tenants and holiday rental apartments. Circle on Cavill apartments consist of city, river, hinterland and ocean views. One Bedroom Apartments are located from level 5 with city, river and hinterland views One Bedroom Ocean View Apartments are located from level 13 Two Bedroom Apartments are located from level 5 with city, river and hinterland views Two Bedroom Ocean Apartments are located from level 13 Three Bedroom Sub Penthouse Apartments are located from level 35 with ocean, river and hinterland views Apartments are assigned on the day of arrival, with levels & views allocated depending on availability. Bond policy: Upon check in, guests are required to provide photo ID and a credit card pre-authorisation. A $200 security bond is required for 1 Bedroom Apartments. For 2 and 3 Bedroom Apartments a $500 security bond is required. ... more   less 
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Also Known As:
Mantra Circle On Cavill Hotel Surfers Paradise
Mantra Circle On Cavill Surfers Paradise, Gold Coast, Australia

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