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“Nice Apartment” 4 of 5 bubbles
Review of Solaire Apartments

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Solaire Apartments
Singapore
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Apartment”
4 of 5 bubbles Reviewed 21 July 2014

Total of 9 of us booked 2 unit of 2 bedded apartments. We have a pleasant stay here for 7 nights.
Walking distance to the beach.
Kitchen with basic kitchenware. Washing machine and dryer. Bathtub and nice bed.
Found the window blinds not able to draw up but that doesn't affect us.
If there's free wifi i think it will make perfect for my stay.
Will choose Solaire for my next visit to Gold Coast.

Room Tip: High floor with good view
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank TravellerSand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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109 reviews from our community

Traveller rating
    62
    23
    5
    6
    13
See reviews for
60
15
1
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 22 June 2014

Unfortunately we found this accommodation to be very disappointing. We booked and paid for a two bedroom apartment for 10 nights, but decided after four nights it was better to find an alternative place to stay even though it would be an expensive exercise (we found this accommodation so unsatisfactory it was impacting negatively on our holiday). The apartment had a number of deficiencies including broken blinds, leaking taps, stained walls, ripped carpets etc. and was just not in a satisfactory state to be rented out. In fairness we didn’t raise these issues with management. I really wanted to however I’m quite a shy person who doesn’t like conflict (particularly on holidays) and when I formally checked in at reception, which was two days after arriving due to the long weekend, the lady at the desk was not particularly friendly and didn’t ask how our stay had been so far / how we were finding the place etc. so I decided not say anything. I can only assume that management believe the apartment is of a satisfactory standard in its current condition, otherwise it wouldn’t be made available.

If you are intending on staying here I would strongly recommend being shown the apartment you are staying in prior to making any payment (I’m sure the apartments are all different and that some are in better condition than others). In addition the accommodation is next to a busy intersection, so a high floor is best if you are not use to traffic noise.

We spent the remainder of our stay at Aqaurius apartments and had a wonderful time (I would definitely recommend).

  • Stayed June 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank 817Lisa_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOLAIRE2006, Manager at Solaire Apartments, responded to this review, 2 July 2014
Dear Lisa

We have read your 2 reviews that you have posted on two social media sites & are looking into your complaints. It's regrettable that you chose not to advise us that you were leaving the accommodation after 4 days & we had no idea that you had left because you did not hand the keys in at reception until the 10 days had elapsed. We might have been able to assist you with a reimbursement or been able to rectify issues that you were not happy about had we been given some feedback. The feedback form that was placed in the same envelope as your keys, was also, not completed when checked out. We appreciate that you say you were shy & wanted to avoid conflict but posting unconstructive criticism on social media after leaving the accommodation without a word, leaves us with no opportunity to resolve the situation.

Regards
Solaire Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
5 of 5 bubbles Reviewed 26 May 2014

When we walk into the apartment.we were suprised to find that the apartment is above our expectation..since this is not our first time in surfers paradise.the place is so neat and tidy.it is just a short walk to the bus stop.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank khairin8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 17 April 2014

Absolutely loved the apartments, extremely concerned with the lack of service and attentiveness/care when a severe electrical safety issue was observed by myself (an electrician).

Due to a high cost on a weekend to obtain a serviceman the safety issue was ignored at a high electrical risk to the occupants of the building.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Justo-23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOLAIRE2006, Manager at Solaire Apartments, responded to this review, 12 May 2014
It's disappointing that this person has posted this review. It's true he did ring us on a Saturday evening to report a concern about the spa being electrically unsafe but what he was referring to was a crack in the signage that surrounds the button that is used to turn the spa on. This was not an electrical emergency hence we could not warrant calling out an electrician at 6pm on a Saturday just because the signage was aesthetically unappealing. Due to the nature of the call, we assumed that this person would post a review, so we took photos of the crack as proof that it was not an electrical emergency & have a report from our electrician, who has a major electrical company on the Gold Coast, to verify that the reviewer's claims were untrue. The crack signage has since been replaced but we would be more than happy to share the photos of the cracked signage & the report with anyone, so people can see that this reviewer's claims are totally unjustified.

Thank you
Solaire Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blacktown, New South Wales, Australia
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 22 March 2014

The apartments are located directly opposite the famous slingshot ride on the gold coast. Only a few minutes walk to the main beach and entertainment strip which has the night time markets and the aqua duck tour, ripleys believe it or not etc. Also close to supermarket and buses to take you to theme parks. The apartment had great views and was spacious. It had an indoor pool, spa and sauna which were always available and we never ran into other guests. The only downside was the decor and cleanliness, it was a bit outdated, furnishings showed wear and tear and the balcony was a bit dirty. We didnt really spend much time in our rooms with so much to do outside so wasnt really a big deal. Staff were friendly and accomodating. Would reccomend if your not fussy about decor and a bit of dirt as it is in prime location and a good price!

Room Tip: We stayed in a 2 bed apartment, we only had 2 adults and a child so only used 1 room. It was spaciou...
See more room tips
  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Moana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 27 February 2014

Travelled here with my parents and son and booked into one of the two bedroomed appartements. The apartments are very spacious, air conditioned and the main bedroom is ensuite. Tastefully furnished . We had a problem with our kettle and it was sorted out quickly. Secure parking. Short stroll to shopping centre, beach, restaurants. Great location!

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rumbi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 17 February 2014

I always choose to stay at Solaire when I holiday at the Gold Coast. The managers, Tony and Michelle are obliging and friendly. I had an apartment with stunning views of the sea and river. It was clean, everything works, with everything I need and perfect for home away from home. Being right in the middle of Surfers, it's so convenient and easy for exploring and long walks along the beach, shopping, restaurants, yacht and surf clubs and more. I always enjoy my stay at Solaire.

  • Stayed February 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Yan8801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Solaire Apartments

Property: Solaire Apartments
Address: 18 Cypress Ave | cnr of Ferny & Cypress Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #79 of 125 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Solaire Apartments 4*
Number of rooms: 83
Official Description (provided by the hotel):
Solaire Apartments is a modern high-rise with spacious apartments that are set in the heart of Surfers Paradise. You can now view a video clip of Solaire apartments on the internet by searching for us on YouTube or feel free to e-mail us for a link to the site. Comfort & convenience is where it's at with Solaire. Our 2 bedroom apartments have a large master bedroom with a walk-in wardrobe , a huge ensuite that has a full size bath & a separate shower cubicle, gourmet kitchen facilities, including a gas cook-top, laundry, large balcony & airy living areas. The 1+1 bedroom apartments have a large master bedroom, a 2nd area with bedding that is separate to the master bedroom & the living areas, a large airy living area, separate laundry with a washing machine & dryer & a comfortable balcony. If this sounds like you there is still, much more that Solaire has to offer. Our resort facilities include an air-conditioned gym, 14m indoor heated lap pool, heated spa pool & a spacious sauna. These facilities are located perfectly on the 13th floor & offers breath-taking views of magical Surfers Paradise. There is also, a BBQ area set amongst our landscaped garden, for your entertainment. Our resort is only a 3 minute walk to the centre of Surfers Paradise. Local transport is 20m away. Coles supermarket, local cafes & shopping, is a block away.Solaire...stay...relax...enjoy Paradise ... more   less 
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Also Known As:
Solaire Apartments Surfers Paradise, Gold Coast, Australia

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