We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not too bad”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Promenade Apartments
Reviewed 19 October 2013

I rented the penthouse for a few days. Apartments overlook the main street and associated night clubs and bars
Depending where one was sleeping the noise was "reaching up" to our 11th floor. There was also construction noise during the night.
Pros
Location was easy walking distance to the beach
Lots to choose from the restaurant scene
In the middle of the shopping and entertainment areas
Close to the public transportation stop at Cavill Road
Daily rate was very competitive
Children liked the hotel swimming pool and hot tub
Building is secure
A/C was adequate

Cons

Fair amount of minor repairs i.e clothes washer did not work/ light bulbs needed replacing.
Building is dated and looks "tired"

I didn't use the shuttle (too expensive unless planning to go to attractions)
Used Public transportation from/to Gold Coast Airport which runs every 30 mins

Overall .. Average

Stay was pleasant enough / Rate certainly prime motivation.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (34)
Traveller rating
Traveller type
Time of year
Language

19 - 25 of 34 reviews

Reviewed 3 August 2013

Not only are the rooms in terrible condition, but the customer service is the worst I have ever experienced, these people should not be running a hotel, reception hours are shocking they are never open to provide assistance and if you do need help they really don't want to provide it. Checked out after 2 hours that's how bad it is, worst value for money

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Smenerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2013

Stayed at Promenade Apts in July 2013. Found location to all that is happening in Surfers Paradise excellent. Friendly and helpful managers and the apartment had everything we needed, very clean and great view from balcony. Will definately be back
Joan
Victoria.

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank joan308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2013

Stayed in surfers for a few days during our trip to sydney, These apartments are in a great location, great views over the ocean and well equipped for a short stay. Surfers is also a great place to visit and a great holiday experience....young people will love it!!!!

Room Tip: Get an apartment at the back therefore looking over the ocean
See more room tips
  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Joan901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2013

We holidayed in Surfers Paradise December 2012 - January 2013 for 5 nights over new years. Had a perfect stay at Promenade Apartments. Everything was clean, neat and tidy, had a lovely pool and spa which was in full sun all day. Great location in the middle of surfers we were so close to everything, staff were lovely and very helpful there is lots of brochures in the foyer so you can see what activities are around. Great value for money will definately be coming back and recommending to friends and family.

  • Stayed: January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kelly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2012

family of four with 2 young kids - great location, clean and neat, kids loved the pool and spa - perfect location - is great value for the price - good affordable family accommodation in a prime location - cheerful and friendly staff

Stayed: November 2012, travelled with family
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2012

In need of complete refit. Needs a paint job, light switches falling apart as well as bed linen. Not cleaned very well as mould in shower and also shower door broken, dust under beds and couch. Can't believe that had beds on wheels on floorboards, not good when you have young kids.
Was sent a receipt stating I was staying in a premium room and was put in basic room. Not even a can opener in a supposedly fully equipped kitchen. You only get a limited amount of toilet rolls before you have to supply them yourself, as told by staff. Limited car spaces.
Only good thing about this place is location
Wish I had read these reviews before I booked with them.

Room Tip: Don't stay here
See more room tips
  • Stayed: October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Marcia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Surfers Paradise hotels
0.4 mi away
Watermark Hotel & Spa Gold Coast
Watermark Hotel & Spa Gold Coast
#8 of 31 in Surfers Paradise
1,807 reviews
1.2 mi away
Crowne Plaza Surfers Paradise
Crowne Plaza Surfers Paradise
#7 of 31 in Surfers Paradise
1,694 reviews
0.1 mi away
Peppers Soul
Peppers Soul
#1 of 31 in Surfers Paradise
2,498 reviews
Show Prices
Show Prices
Show Prices
0 mi away
Hilton Surfers Paradise
Hilton Surfers Paradise
#14 of 31 in Surfers Paradise
3,388 reviews
0.1 mi away
Novotel Surfers Paradise
Novotel Surfers Paradise
#13 of 31 in Surfers Paradise
550 reviews
0.4 mi away
Q1 Resort and Spa
Q1 Resort and Spa
#4 of 31 in Surfers Paradise
2,684 reviews
Show Prices
Show Prices
Show Prices

Been to Promenade Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Promenade Apartments

Address: 18-20 Orchid Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Breakfast Kitchenette
Hotel Style:
Ranked #114 of 124 Speciality Lodging in Surfers Paradise
Hotel Class:3 star — Promenade Apartments 3*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Agoda and Evoline ltd so you can book your Promenade Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Promenade Apartments Surfers Paradise, Gold Coast, Australia

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing