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“Very disappointed”

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View Pacific Holiday Apartments
Waikuku Beach, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very disappointed”
Reviewed 9 February 2014

We booked online and the rooms we got was not at all like the photos We were in unit 5 which was an old unit.Very expensive for what we got. Place was dirty and smelly. The kids found and old shoe with a mouldy peach under the bed. Our bed was two singles pushed together. The windows rattled, very small balcony. The only positive's is it is in a great location and very helpful and friendly Manager

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loretta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Viewpacific123, Manager at View Pacific Holiday Apartments, responded to this review, 18 April 2014
I would like to thank Loretta C for her review, Loretta made her booking with a booking agent online, View Pacific caters for all, from our luxury and recently renovated apartments to the cheaper but still very modern and comfortable apartments which are the best value apartments in Surfers Paradise, if at all possible we will always do whatever it takes to give our treasured guests the best holiday experience possible, even if it means a free upgrade. About 4 days into their stay Loretta made reference to the fact that they would like an apartment on a high floor which we would normally do in an instant but unfortunatly it was peak season (Christmas, New Year) and the entire building had been fully booked months ahead and it was impossible for us to change rooms. Our website distinctly displays the different apartments regarding pricing for the different grade of rooms, when the booking was made she chose to book the cheapest room available and I'm sure that if she had booked a premium room she would have been as happy as every other guest is, that stays in our apartments. The room that she stayed in has a balcony measuring 4mx2m which most people find very adequate, it was air conditioned with new kitchen and bathroom and timber floors, there was a massive storm one night and this may have caused the window to give a rattle, we always encourage our guests to inform us of any problem they experience, The family all gave me the impression they had a great holiday and apart from the upgrade request seemed very content. Regarding the cost I believe the cost of $231.40 per day for 4 people for the New Year period in a huge modern apartment opposite Surfers Paradise beach is very,very cheap.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    13
    18
    8
    7
    6
See reviews for
26
4
1
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • Any
English first
Coffs Harbour Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 November 2013

The price was truly incredible for the location. Rooms were very neat, clean and comfortable. Compact in size, especially the balcony, but just right for a family holiday. Excellent views of the ocean and Surfer's Paradise. Extremely close to the beach and only a very short walk to Cavill avenue (but far enough away to avoid the noise). Full kitchen facilities and two good-sized bedrooms with cupboards. Bathroom was basic but fine and included washing machine. The manager and staff were welcoming and very, very friendly. Just a perfect place at a great price!

Room Tip: Northern side.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mroberts98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toowoomba, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 November 2013

An older building, but recent room renovaltions ensured a comfortable stay. For the time of year (Gold Cost 600) the price was very reasonable. The manager was very friendly and helpful. The unit had everything we needed, was very spacious and had good sized bedrooms. The pool was a little too cold to enjoy, but the beach was nearby! Great location - close to everything we wanted. Great view from the 6th floor. We have already booked the same room for the same time next year!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Toni C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caboolture, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2013

Our stay was excellent, full luxurious facilities...recommend these as a high on your list of stays...The rooms were of excellent quality, lovely and clean, very room and the view was excellent, you could see for kilometres out over the ocean, the pool was to die for with spar etc, and gym facilities were great also...there were road works when we went which did detract from ease of getting there...but now I do believe they are all finished, I would not recommend going on the Indy weekend as it is to congested in the streets...shopping is a stroll away, the board walk on the beach is great for morning and evening walks...no pets allowed in these apartments...

  • Stayed November 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Jaysnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2013

My family of 5 has just returned from a great holiday stay at View Pacific. Our apartment was spacious and looked like it had been recently refurbished. We even had views of the water. The manager was so helpful and the location wonderful.

I thoroughly recommend View Pacific for cleanliness, value, perfect location (walking distance to main street), and helpful, friendly manager. It was a great choice to stay here.

Room Tip: There are 4 beds available for children in unit 22. They will love this room.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2013

Very happy with the hotel. Our group needed 10 beds and we had left it a little late to book but stumbled across this gem of a hotel. The prices were very very good for 2 bedroom rooms with a total of 5 beds which also had a full kitchen and very spacious living room and bathroom. Very modern as well, it didn't have the feel of a family holiday apartment. Will definitely be staying here again if there is a big group of us.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Lachlan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitsundays
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 January 2013

We stayed here as a family over the New year period recently. The position of the apartments itself can't be faulted but if you are expecting an uninterrupted view of the ocean then this isn't the place. Our unit itself (31) was ok it had been slightly updated with new floors kitchen & bathroom however the unit still needs a little bit of work on the little things. & the one day I wanted to turn the air con on it didn't work, it was our last day so I didn't bother reporting it to management. Our balcony was not much bigger than our toilet so there was no option of sitting outside enjoying the view we did have. Overall, if you are just going to be sleeping there not a bad option.

Room Tip: Be fussy when picking your room, go for a renovated room and ask about balcony size if its important...
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MITGOLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about View Pacific Holiday Apartments

Property: View Pacific Holiday Apartments
Address: View Pacific 5 View Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly The View Pacific)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Swimming Pool
Hotel Style:
Ranked #87 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — View Pacific Holiday Apartments 3.5*
Number of rooms: 30
Reservation Options:
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Also Known As:
View Pacific Holiday Apartments Surfers Paradise, Gold Coast, Australia

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