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Wyndham Surfers Paradise
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Reviews (775)
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All reviewsbbq areathe gold coastone bedroom apartmenthinterland viewfull kitchentop floorwasher and dryerlarge balconygood sizeliving roomtram stationbottle shopcavill avelight railpacific fairthe air conditioningacross the road
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695 - 700 of 775 reviews
Reviewed 26 December 2011

We checked in on Xmas eve for the two nights. Reception was in an odd place where its quite its hard to see unless your heading closer inside where the restaurant bar is.

Room was not in good order. First problem was bed sheet was filled with holes. We thought it was strange because its a 4.5 star apartment not 3 star. The dryer's door won't close. They really need to replace that. Shower head had problems & we needed up fixing it ourselves. Last problem was dishes were unclean from the last tenant & we end up cleaning them.

So many issues and its not worth the price of our stay. It's a lifetime experience of nightmares & I don't recommend this place unless they do something about updating the rooms.

  • Stayed: December 2011
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4  Thank MeLuvHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 30 January 2012

Dear GucciBabe,

Thank you for taking the time to post a review of our resort on Trip Advisor

We appreciate all feedback whether positive or negative as it makes us aware of areas where we need to improve

In regards to our reception being on level 1, the council would not allow the reception area to be the ground floor due to the large footpath & bus stop that they required out the front of our resort. Because of this, all of our ground floors plans had to be changed and we were forced to move our reception upstairs. It is not ideal, however we have two large entrances to our resort and haven't had any issues of guests not finding us.

I am sincerely sorry of the issues of your room, bed & tumble dryer. There is no excuse for this and our rooms should be up to our 4.5 star standard. I am not sure if you notified reception of this however we would have replaced all linen and remade the beds, fixed the dryer & shower head. We shouldn't have any issues in the room, but we don't know to fix them if we are not notified. Housekeeping do not use the dryer in the rooms which is why this may have been missed, but should have notified us of the shower.

As our resort is only 2.5 years old, we are in no need for an upgrade/refurbishment, but I definitely agree that our standard was dropped when cleaning your room, and there should not have been any issues whatsoever. I will be following up with our housekeeping and maintenance departments to ensure all rooms are checked thoroughly before being called to reception as ready.

Hopefully we can welcome you again in the future, so we can show you what our great high standard really should be.

Kind Regards,

Management
Wyndham Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2011

When I had booked here I was sceptical - one of the only places available at a reasonable price a week before Xmas holidays. Finally before confirming I had to make sure and read every review site I could find. In the end with the reviews as they are I decided why not.

Upon arrival well before standard check in time Caroll at the front desk checked and ensured my room was available to check in early. We had some miscommunications over the deposit but she took it upon herself to make sure it was resolved without issue. She was an amazing help and great first impression!

The building and rooms are very well presented. The decor is modern yet suited to the style of holiday destination and thankfully minus the wicker furniture!

The facilities and amenities on site mean u really don't have to leave. Breakfast on site buffet $15! Why walk to a cafe for 2 pieces of toast?! The pool and BBQ area are also pleasant and very well taken care of. Will be using those this afternoon :)

Usually I wait to leave a property before putting this up but couldn't wait - very impressed :)

One slight downside... Maybe one more person during breakfast woul be good. The lady on Xmas day was a little flustered with requests coming from all sides to clean up and for more this an that. I did feel sorry for her :(

Otherwise I will most likely be back in December next year for my annual break!

  • Stayed: December 2011
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2  Thank AleksP1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 30 January 2012

Dear Hotwog4all,

Thank you for taking the time to post your review of our resort on Trip Advisor.

I am glad you stayed even after reading some negative comments. It is very disheartening to read the bad reviews, but we still have guests who stay regardless and enjoy it here as much as we do. We are extremely grateful for this and for guests like yourself

I have forwarded this review onto Caroll so she can be reminded of what a great asset she is to our team and to keep up the great work. She is a fantastic staff member and has outstanding customer service

Thank you for your understanding regarding our very busy Christmas breakfast! Unfortunately we were unable to provide enough staff, and our Food & Beverage Manager Simmone had an extremely busy morning. Most guests were understanding of this, which made it a lot easier for her

We are looking forward to welcoming you again next Christmas! If you email us directly, please remind us that you are a return guest so we can offer you a discount

Thank you again for your lovely review, and we look forward to welcoming you again soon!

Kind Regards,

Management
Wyndham Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2011

We stayed for 3 or 4 nights in March 2011. I think we had one of their deluxe 1 bedroom apartments. We really loved the modern furnishings and the full kitchen - it was the sort of apartment you could permanently live in. The room was clean, and there was a nice big balcony. We were on the side of the building overlooking the Gold Coast hinterland, which is quite a nice view.

Everything was great here. The staff were friendly and helpful. We had a package deal we'd booked online and this included breakfast. The food was very good, and it really was excellent value considering what we'd paid.

We also like the location as it's a fairly short walk to the 'main drag' of the Gold Coast, and also the beach. We were on the 7th floor, and found that there isn't too much traffic noise from the Gold Coast Highway. We used the gym, and found this facility to be good. The pool area is nice and modern too.

We will definitely stay here again.

  • Stayed: March 2011, travelled as a couple
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1  Thank AnonOzTraveller81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this reviewResponded 22 November 2011

Dear AmandaMaree81,

Thank you for taking the time to place your lovely review of our resort on Trip Advisor.

It gives us great pleasure reading reviews such as yours, and hearing that our guests have enjoyed their stay and love the resort as much as we do.

We agree that Wyndham Surfers Paradise is somewhere you could live permanently, and we have a lot of guests who think the same and moved in!

Once again thank you AmandaMaree81 for your review and we look forward to welcoming you back in the future!

Kind Regards,

The Team at Wyndham Surfers Paradise

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Reviewed 18 November 2011

We stayed here for 3 nights, and we really love it! The apartment is equipped with dishwasher,microwave,washing machine,dryer and kitchen utensils including cutlery. Everything is clean. We also get complimentary undercover car park where we can park our rented car. Location wise is alright, about 4 blocks away from the busy surfers paradise. However, the reception was not very friendly when we check in. No housekeeping, therefore you need to call reception to refil your toilet paper etc. Need to wash and dry your own towel(washing machine) etc. Need to wash your own dishes(dishwasher). Need to dispose rubbish to designated rubbish chute located near the lift. A bit of housework....apart from that, we really love it!!!

  • Stayed: November 2011
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Thank Hk1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this reviewResponded 20 November 2011

Dear Hk1999,

Thank you for taking the time to place a review of our resort on Trip Advisor.

We are glad you have enjoyed your stay and were happy with the facilities in your apartment. We take pride in our resort and love hearing about our guests recent stays.

In regards to reception not being friendly on check in, I apologise for this and will be speaking to all staff to ensure we are keeping the high standard of customer service that we are known for. I apologise that this was lacking during your check in and can ensure that this will be followed up.

In regards to no daily servicing and having to clean your towels, etc, as we are a resort and not a hotel unfortunately we do not provide daily servicing. That is why our apartments are equipped with such facilities as dishwasher, washing machine and tumble drier so that you can cater to this yourself. Most guests do not like the housekeeping service which is why they would prefer to book a resort over a hotel. Resorts are generally cheaper than hotels of the same standard as we do not provide daily servicing, we do however provide a service for stays of 7 nights or more. We do replenish the condiments and amenities and can also replace the dirty towels with clean ones free of charge. However yes unfortunately you do have to contact reception if you require extra amenities or fresh towels.

Once again thank you Hk1999 for your feedback, and we hope to welcome you back again in the future!

Kind Regards,

Management
Wyndham Surfers Paradise

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2011

Stayed Saturday 12th Nov 2011 and it was great booked thru wotif and requested a high unit. Checked in and was level 16 unit 11 :) was very very happy unit was clean, block out curtains were good really nice unit I would deff stay again.

Only bad thing was breakfast which was included in the price was it was buffet and we had to wait for the eggs then once they arrived there was no bacon, it was slightly annoying as they all wernt ready to go, but I would still eat as all the food was fresh nd hot ;)

Bedrooms are large and nice bedding, I thought it was very quiet and had no probs at all.

Parking was easy. Thank you I'll be staying again

  • Stayed: November 2011
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Thank Bugs2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Guest Relations Manager at Wyndham Surfers Paradise, responded to this reviewResponded 17 April 2015

Dear Bugs2011,

Thank you for taking the time to post your lovely review of our hotel on Trip Advisor.

Apologies there has been such a delay. We hope to see you again soon. Feel free to contact us directly so we can offer something special.

Thank you again for your feedback, and we look forward to welcoming you back in the future!

Kind Regards,

Wyndham Surfers Paradise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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