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“Not worth the money” 2 of 5 bubbles
Review of Wyndham Surfers Paradise

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Wyndham Surfers Paradise
Ranked #9 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not worth the money”
2 of 5 bubbles Reviewed 29 April 2014

Travelled to Wyndham Surfers paradise and stayed in Room 1402 from 23/4/14 till 27/4/14 and these were the things why I would not recommend Wyndham Surfers Paradise to anybody.
1) TV screen was filthy.
2) Stereo not working (kept on crackling and cutting out)
3) Coffee table had sand spawled all over it on arrival.
4) Lounge ceiling had water damage with paint peeling from it.
5) Finger prints on wall (approx. 20cm long) in main bedroom.
6) Remote for TV in main bedroom not working.
7) 2 door fridge with dents all over it in kitchen
8) Brown sludge in outdoor spa surrounding tiles above water line
9) Main bedroom 2 x singles pushed together (one mattress was so saggy my back hurt every morning)

  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank suebear69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 30 April 2014
Dear suebear69,

Thank you for taking the time to post your review on Trip Advisor

Please accept our sincere apologies for the cleanliness of your apartment, the mentioned amenities not working and the discomfort you recived due to your bed. We will be addressing this with our housekeeping department to ensure the apartments are thoroughly cleaned then checked by a supervisor and any maintenance issues are reported and fixed prior to guest arrival. We hope that these issues were reported during your stay so that the issues could be fixed and the apartment re-cleaned

We thank you for bringing this to our attention and apologise that your stay was not to our usual standard.

Thank you again for your review, your feedback is greatly appreciated.


Kind Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (150)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 27 April 2014

It would have been a good apartment if not for the noise.

There was traffic noise from the highway, road work (tram related) and a door banging incident at mid night - the hotel staff came to check and left, leaving the person continue to bang on the door and yelling for another 30-40 minutes, before disappearing).

The lounge room was a bit small but functional; big balcony; good location; lots of dining options; clean (mostly) and well maintained (mostly).

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wmrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 30 April 2014
Dear wmrl,

Thank you for taking the time to post your review on Trip Advisor

We appreciate all feedback as we strive to continuously improve our product and service

We're very surprised that your apartment was noisy; although we are located close to main roads,and there is tram related road works currently ongoing our windows and doors are double glazed and once closed, noise is minimal if not non existent. It is upsetting to hear that you were unable to sleep due to this and the door banging incident which has been adressed with our front office staff. Please accept our apologies for this.


Thank you again for your review, we look forward to welcoming you back next time you stay.

Kind Regards,

Management
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melbourne
Level Contributor
163 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 24 April 2014 via mobile

Booked direct through resort and was happy with service received . Busy with time share people being shown around . Pool gets sun around 10 am not enough lounge chairs and those existing can be a tad uncomfortable . Rooms very clean with a great view! Unfortunately no 3 bedrooms only 1 and 2

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dani73Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 30 April 2014
Dear dani73Melbourne,

Thank you for taking the time to post your review on Trip Advisor.

We appreciate all feedback as we strive to continuously improve our product and service. In regards to not being enough lounge chairs this is something we are now looking into.

We are so glad to hear you enjoyed your stay with us in our fully self contained apartments.

If you plan on travelling back to Surfers Paradise, please let our friendly reservation team know you are a returning guest so we can offer a discounted rate

We look forward to welcoming you back in the future

Thank you again for your review

Kind Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 April 2014

Though the check in is officially 2pm, we were pleasantly surprised when the reception offered to check us in when we arrived at 10am.. A good start.

The 2 bedroom apartment that we had faced the sea. Large kitchen and balcony. Large bedrooms. There have all the utensils required for cooking though we didn't really do any heavy cooking with good restaurants around the corner. There's a chinese and Italian restaurant just below the property. The Italian restaurant seems popular, always full of people. We did try the food there and it was good..

A good place to stay. Highly recommended.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JessTKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 23 April 2014
Dear JessTKY,

Thank you for taking the time to post your review of Wyndham Surfers Paradise on Trip Advisor

We're thrilled to hear you enjoyed facilities of your 2 Bedroom Apartment and that you would highly recommend us!

If you plan on returning back to Surfers Paradise on the beautiful Gold Coast, please let us know you are a returning guest so we can offer you a discounted rate

We look forward to welcoming back in the future

Kind Regards,
The Team at Wyndham Surfers Paradise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 13 April 2014 via mobile

When we arrived I was greeted by a lovely lady who showed me around the pool area and explained were everything was. We got into our room located on the third floor (so not really any ocean views) the room was modern and spacious but then we started to notice how the cleaners had not been doing their job!!!! 1. My kids aged 10 & 13 came out of their room with some cold & flu tablets they found in the floor under a bed. So luck they are older and brought them straight to me. 2. I put my laptop bag in the bottom of the side table next to the bed and when I pulled it out it was covered in dust. No wonder we were all using our puffers!!!! Asthma and dust does not mix. 3. My son opened the stereo up to find a cd with obscene word written all over it. I mean the worst word there are!!!! By then I had had enough. So I went to reception and spoke to the Duty manager. He apologised and sent the cleaning staff up to re clean the room. While the room was being cleaned we thought we would go for a swim, so I went to reception to ask for some pool towel but they wanted $3 per towel even after giving us a dirty room!!! Next morning I was checking to make sure we didn't leave anything behind and there were STILL DIRTY USED TISSUES under one if the single beds. So even when they came and re-cleaned the room, they still did not move and clean under the beds!!!! Yuck!!!! We were not even offered any sort of compensation. Such a shame as the staff and building is great.

Stayed April 2014
Helpful?
2 Thank Zingaritravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, 14 April 2014
Dear Zingaritravellers,

We thank you for bringing this to our attention and apologise that your stay was not to our usual standard. We have and will continue to follow up with our housekeepers to ensure our guests do not encounter situations of this kind.

Please contact me on (07) 5579 6500 if you are visiting the Gold Coast again as I would be more than happy to assist with booking your family to stay at a special rate.

Kind Regards

Samantha McHardy Jones
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 30 March 2014

stayed at this resort a few times in both a 1 bedroom and 2 bedroom. Both were good rooms. quite large good kitchen bathroom and balcony. always clean except for scuff marks on a lot of the walls. good location 5 minute walk to heart of surfers. good spot to go between surfers and broadbeach.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 23 April 2014
Dear Emily W,

Thank you for taking the time to post your review on Trip Advisor

We are so glad to hear that you have stayed with us a few times before and that you have enjoyed both our 1 Bedroom and 2 Bedroom Apartments

We believe we are in the perfect location; away from the hustle and bustle but still within walking distance to Cavil Ave and a short drive into Broadbeach. Hopefully the light rail will be operating the next time you stay; it'll make travelling to Broadbeach even easier

Thank you again for your review, we hope to welcome you again soon

Kind Regards,
The Team at Wyndham Surfers Paradise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 March 2014 via mobile

Good location not too far from beach. And Q1 towers is just opposite the road. Nice apartments with full amenities. Clean and spacious. My family and I are very happy with the accommodation and would definitely recommend anyone planning to stay in surfers paradise.

Stayed March 2014
Helpful?
1 Thank Ernie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 23 April 2014
Dear Ernie G,

Thank you for taking the time to post your review of Wyndham Surfers Paradise on Trip Advisor

We are so glad to hear you and your family enjoyed your stay with us in our fully self contained apartments.

If you plan on travelling back to Surfers Paradise, please let our friendly reservation team know you are a returning guest so we can offer a discounted rate

We look forward to welcoming you back in the future

Kind Regards,
The Team at Wyndham Surfers Paradise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Surfers Paradise

Property: Wyndham Surfers Paradise
Address: 3018 Surfers Paradise Blvd | (Cnr Markwell Ave), Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Azzura Surfers Paradise Resort)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Surfers Paradise
#8 Romantic Hotel in Surfers Paradise
#9 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Wyndham Surfers Paradise 4*
Number of rooms: 52
Official Description (provided by the hotel):
Wyndham Surfers Paradise is ideally positioned to explore the brilliant attractions the Gold Coast has to offer.Built in 2009, the 17-storey hotel boasts a fresh, contemporary design. The deluxe, self-contained apartments have been stylishly appointed and offer magnificent views of the surrounding beaches and hinterland. All rooms include iPod docking stations and double glazed glass which assists with the sound and heat transfer for your convenience. Most rooms have Ocean or River and Hinterland views.The hotel has its own ground floor restaurant and cafe precinct and other facilities include an outdoor heated swimming pool and spa, BBQ and recreation deck. ... more   less 
Reservation Options:
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Also Known As:
Wyndham Surfers Paradise Hotel Surfers Paradise
Wyndham Surfers Paradise Gold Coast, Australia

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