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“Girls weekend”

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Wyndham Surfers Paradise
Ranked #14 of 33 Hotels in Surfers Paradise
Reviewed 4 June 2014

I found the staff to b efficient friendly and attentive. The apartment was unfortuanly not clean on arrival in regards to the bathrooms / toilets. The kitchen sink was also not clean. There were five girls on this weekend and when we requested top up re: coffee pods toilet rolls ect it was no trouble to have then replenished . All information I requested before arrival was ready at check in. The info requested was re transport to footy and on the blues festival. I pre ordered groceries to b delivered to the room pre arrival all were delivered placed in the refrigerator. The apartment was dated but had everything u could need dish washer full fridge washer dryer large tv wi bose sound system . TV in master bedroom . Views were fantastic from the balcony . The resorts pool was warm and well maintained .As was the spa . The screen around the back of the spa was dirty and distracted from the general appearance of the area. It did not impact on the cleanliness or use of the spa. We ordered food to b brought to the pool area it was prompt at good temp and very yummy . The resort was with in easy walking distance to supermarkets bottle shop transport beach and Cavil Av. . We felt safe re the security , swipe cards to activate lift and to enter room. We were made to feel welcome at the resort and staff were happy to chat. Over all we had a most enjoyable stay and would stay there again.

Room Tip: We stayed in a Sky Suite so enjoyed higher standard factures and amenities .
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  • Stayed: May 2014, travelled with friends
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1  Thank shirl634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 9 June 2014

Hi Shirl634,

We are very happy to hear you enjoyed our facilities, location and the level of customer service we enjoy showing our guests here at Wyndham. We will be following up with housekeeping regarding the cleanliness in the apartment and we appreciate you advising us of this.

Looking forward to seeing you back soon.

Kind Regards

Management

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506 - 512 of 761 reviews

Reviewed 22 May 2014

We arrived here please to find a full laundry in the apartment which is really handy if you are travelling. The room was clean and tidy, check-in staff helpful, great parking facilities in the basement, nice pool and spa and a reasonably cheap breakfast. Also the location is excellent.10 minute walk to the centre, less than 5 minutes to the beach and a tram stop right outside (for when the tram service starts working in June 2014).

  • Stayed: May 2014, travelled as a couple
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Thank greenrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 29 May 2014

Dear Greenrobert,

We are very happy you enjoyed you stay with us and overjoyed that our facilities exceeded your expectations. We hope you had a great time here on the Gold Coast and are looking forward to maybe seeing you back in the future.

Kind Regards,

Management

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Reviewed 9 May 2014

2nd stay for my wife and I. Great location, short walk to beach and mall. Friendly, helpful staff Clean apartments. Has everything we needed for a 3 day getaway. Workers are still installing a new tram network, which was annoying trying to follow the footpath with all the barriers.

Room Tip: 1210 view to pacific ocean
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  • Stayed: May 2014, travelled as a couple
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1  Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 10 May 2014

Dear Kevin T,

We are so happy to hear this is your second stay and you enjoyed it again here at Wyndham Surfers Paradise. The last of the beatification works around the tram lines should be finished shortly and next time you stay, Surfers Paradise should be barrier free!

Looking forward to welcoming you and your wife back soon.

Kind Regards

Management

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Reviewed 4 May 2014

Stayed in January 2014 with the wife and two kids under five. Nice, clean room with handy inclusions for a family hitting the beach, pool and local theme parks, eg. Washing machine and clothes dryer. Room had full kitchen, food and groceries close by. Very nice pool. Expect the usual Wyndham membership sales pitches during your stay (I am not a member), but the staff are friendly and helpful.

  • Stayed: January 2014, travelled with family
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1  Thank Belphins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this reviewResponded 10 May 2014

Hi Belphins,
We are happy to hear you enjoyed your stay and that our staff were able to assist with your holiday needs. We think Apartment holidays are great too, makes it so much easier when travelling with the family.

We look forwards to welcoming you back soon!

Kind Regards

Management

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Reviewed 29 April 2014

Travelled to Wyndham Surfers paradise and stayed in Room 1402 from 23/4/14 till 27/4/14 and these were the things why I would not recommend Wyndham Surfers Paradise to anybody.
1) TV screen was filthy.
2) Stereo not working (kept on crackling and cutting out)
3) Coffee table had sand spawled all over it on arrival.
4) Lounge ceiling had water damage with paint peeling from it.
5) Finger prints on wall (approx. 20cm long) in main bedroom.
6) Remote for TV in main bedroom not working.
7) 2 door fridge with dents all over it in kitchen
8) Brown sludge in outdoor spa surrounding tiles above water line
9) Main bedroom 2 x singles pushed together (one mattress was so saggy my back hurt every morning)

  • Stayed: April 2014, travelled as a couple
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2  Thank suebear69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this reviewResponded 30 April 2014

Dear suebear69,

Thank you for taking the time to post your review on Trip Advisor

Please accept our sincere apologies for the cleanliness of your apartment, the mentioned amenities not working and the discomfort you recived due to your bed. We will be addressing this with our housekeeping department to ensure the apartments are thoroughly cleaned then checked by a supervisor and any maintenance issues are reported and fixed prior to guest arrival. We hope that these issues were reported during your stay so that the issues could be fixed and the apartment re-cleaned

We thank you for bringing this to our attention and apologise that your stay was not to our usual standard.

Thank you again for your review, your feedback is greatly appreciated.


Kind Regards,
Management

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Reviewed 27 April 2014

It would have been a good apartment if not for the noise.

There was traffic noise from the highway, road work (tram related) and a door banging incident at mid night - the hotel staff came to check and left, leaving the person continue to bang on the door and yelling for another 30-40 minutes, before disappearing).

The lounge room was a bit small but functional; big balcony; good location; lots of dining options; clean (mostly) and well maintained (mostly).

  • Stayed: April 2014, travelled with family
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1  Thank wmrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this reviewResponded 30 April 2014

Dear wmrl,

Thank you for taking the time to post your review on Trip Advisor

We appreciate all feedback as we strive to continuously improve our product and service

We're very surprised that your apartment was noisy; although we are located close to main roads,and there is tram related road works currently ongoing our windows and doors are double glazed and once closed, noise is minimal if not non existent. It is upsetting to hear that you were unable to sleep due to this and the door banging incident which has been adressed with our front office staff. Please accept our apologies for this.


Thank you again for your review, we look forward to welcoming you back next time you stay.

Kind Regards,

Management

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Reviewed 24 April 2014 via mobile

Booked direct through resort and was happy with service received . Busy with time share people being shown around . Pool gets sun around 10 am not enough lounge chairs and those existing can be a tad uncomfortable . Rooms very clean with a great view! Unfortunately no 3 bedrooms only 1 and 2

  • Stayed: April 2014
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Thank dani73Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this reviewResponded 30 April 2014

Dear dani73Melbourne,

Thank you for taking the time to post your review on Trip Advisor.

We appreciate all feedback as we strive to continuously improve our product and service. In regards to not being enough lounge chairs this is something we are now looking into.

We are so glad to hear you enjoyed your stay with us in our fully self contained apartments.

If you plan on travelling back to Surfers Paradise, please let our friendly reservation team know you are a returning guest so we can offer a discounted rate

We look forward to welcoming you back in the future

Thank you again for your review

Kind Regards,
Management

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Additional Information about Wyndham Surfers Paradise

Address: 3018 Surfers Paradise Bvd | (Cnr Markwell Ave), Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Azzura Surfers Paradise Resort)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Surfers Paradise
#8 Romantic Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
Price Range: £77 - £215 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Surfers Paradise 4*
Number of rooms: 52
Official Description (provided by the hotel):
Wyndham Surfers Paradise is ideally positioned to explore the brilliant attractions the Gold Coast has to offer.Built in 2009, the 17-storey hotel boasts a fresh, contemporary design. The deluxe, self-contained apartments have been stylishly appointed and offer magnificent views of the surrounding beaches and hinterland. All rooms include iPod docking stations and double glazed glass which assists with the sound and heat transfer for your convenience. Most rooms have Ocean or River and Hinterland views.The hotel has its own ground floor restaurant and cafe precinct and other facilities include an outdoor heated swimming pool and spa, BBQ and recreation deck. ... more   less 
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Also Known As:
Wyndham Surfers Paradise Hotel Surfers Paradise
Wyndham Surfers Paradise Gold Coast, Australia

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