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“Very well appointed apartment but uncomfortable bed”

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Wyndham Surfers Paradise
Ranked #10 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Brisbane, Australia
Level Contributor
219 reviews
173 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Very well appointed apartment but uncomfortable bed”
Reviewed 5 June 2014

Room 1702 top floor 2 bed room apartment for a wed night for 3 people.
Nice modern apartment, good size with plenty of quality appliances.
The sea facing balcony are excellent for watching the sun rise out of the sea each morning and also at night time they are good for viewing everybody going about there business.
My only concern is the bed which I found to be rather impossible to sleep in, it was like sleeping on a water bed.
For all the apartments that I have stayed in on the Gold Coast this was by in far the best and cleanest.

Room Tip: Pay the extra for the sea view and ask for a high floor
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ShaunScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 7 June 2014
Hi Shaunscotland,

We are so glad you enjoyed your stay and would love to have you back anytime! Thank you for advising us about the bed - We will have a look into this.

Kind Regards

Wyndham Surfers Paradise
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687 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Bunbury, Australia
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 June 2014

I have just returned home from spending 6 nights at this hotel and i am very glad to be in my own bed as i found the bed at this hotel extremely hard and uncomfortable, our 'double' bed was 2 singles together and all i could feel when i rolled into the middle was hard lumps of the joining of the beds, not ideal when on a romantic holiday. I woke up with a sore back or side every morning, i cant say i have ever had issues before with hotel beds except this one.

I did pick this hotel based on the apartment style as the laundry would come in very handy, however the dryer did not work well, i set it on 60 minutes before i fell asleep and when my partner woke at 4am the dryer was still going, my clothes had been drying for around 6 hours, thank goodness nothing shrunk, turns out the dial did not work, i was lucky to have some fine weather and hung stuff out on the clothes horse provided.

This hotel is in a good location as its not to far from the centre of surfers but just far enough out to not hear all the hustle and bustle and when the trams are working it will be perfect for families with young children to jump on the tram to get into the centre. I felt very safe walking late at night as there are always people on the streets and liveliness all around. I stayed in a 1 bedroom apartment and it was very spacious, each room had plenty of room to move. The kitchen was well equipped with everything you could need. I did have issues with the TV reception and i called reception late at night to report it and the next day they sent maintenance to sort the problem out, when we returned from our day at the theme parks the problem with the reception was all fixed and they left a note saying what they did, i was glad it was fixed promptly. I personally would choose another hotel the next time i stay in Surfers Paradise.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaylah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 9 June 2014
Hi Kayla D,

Thank you very much for staying with us here at Wyndham. We do thank you very much regarding your feedback and will be following up on the comments you have made with regards to the apartment you stayed in. We are glad you found our service prompt & the apartment spacious and do hope you will give us another opportunity in the future.
Kind Regards

Management
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Melbourne, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 June 2014

I found the staff to b efficient friendly and attentive. The apartment was unfortuanly not clean on arrival in regards to the bathrooms / toilets. The kitchen sink was also not clean. There were five girls on this weekend and when we requested top up re: coffee pods toilet rolls ect it was no trouble to have then replenished . All information I requested before arrival was ready at check in. The info requested was re transport to footy and on the blues festival. I pre ordered groceries to b delivered to the room pre arrival all were delivered placed in the refrigerator. The apartment was dated but had everything u could need dish washer full fridge washer dryer large tv wi bose sound system . TV in master bedroom . Views were fantastic from the balcony . The resorts pool was warm and well maintained .As was the spa . The screen around the back of the spa was dirty and distracted from the general appearance of the area. It did not impact on the cleanliness or use of the spa. We ordered food to b brought to the pool area it was prompt at good temp and very yummy . The resort was with in easy walking distance to supermarkets bottle shop transport beach and Cavil Av. . We felt safe re the security , swipe cards to activate lift and to enter room. We were made to feel welcome at the resort and staff were happy to chat. Over all we had a most enjoyable stay and would stay there again.

Room Tip: We stayed in a Sky Suite so enjoyed higher standard factures and amenities .
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shirl634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, 9 June 2014
Hi Shirl634,

We are very happy to hear you enjoyed our facilities, location and the level of customer service we enjoy showing our guests here at Wyndham. We will be following up with housekeeping regarding the cleanliness in the apartment and we appreciate you advising us of this.

Looking forward to seeing you back soon.

Kind Regards

Management
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Hampshire, UK
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 22 May 2014

We arrived here please to find a full laundry in the apartment which is really handy if you are travelling. The room was clean and tidy, check-in staff helpful, great parking facilities in the basement, nice pool and spa and a reasonably cheap breakfast. Also the location is excellent.10 minute walk to the centre, less than 5 minutes to the beach and a tram stop right outside (for when the tram service starts working in June 2014).

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greenrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, 29 May 2014
Dear Greenrobert,

We are very happy you enjoyed you stay with us and overjoyed that our facilities exceeded your expectations. We hope you had a great time here on the Gold Coast and are looking forward to maybe seeing you back in the future.

Kind Regards,

Management
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Brisbane, Australia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 9 May 2014

2nd stay for my wife and I. Great location, short walk to beach and mall. Friendly, helpful staff Clean apartments. Has everything we needed for a 3 day getaway. Workers are still installing a new tram network, which was annoying trying to follow the footpath with all the barriers.

Room Tip: 1210 view to pacific ocean
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, 10 May 2014
Dear Kevin T,

We are so happy to hear this is your second stay and you enjoyed it again here at Wyndham Surfers Paradise. The last of the beatification works around the tram lines should be finished shortly and next time you stay, Surfers Paradise should be barrier free!

Looking forward to welcoming you and your wife back soon.

Kind Regards

Management
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Sydney, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 May 2014

Stayed in January 2014 with the wife and two kids under five. Nice, clean room with handy inclusions for a family hitting the beach, pool and local theme parks, eg. Washing machine and clothes dryer. Room had full kitchen, food and groceries close by. Very nice pool. Expect the usual Wyndham membership sales pitches during your stay (I am not a member), but the staff are friendly and helpful.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Belphins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Front Office Manager at Wyndham Surfers Paradise, responded to this review, 10 May 2014
Hi Belphins,
We are happy to hear you enjoyed your stay and that our staff were able to assist with your holiday needs. We think Apartment holidays are great too, makes it so much easier when travelling with the family.

We look forwards to welcoming you back soon!

Kind Regards

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

Travelled to Wyndham Surfers paradise and stayed in Room 1402 from 23/4/14 till 27/4/14 and these were the things why I would not recommend Wyndham Surfers Paradise to anybody.
1) TV screen was filthy.
2) Stereo not working (kept on crackling and cutting out)
3) Coffee table had sand spawled all over it on arrival.
4) Lounge ceiling had water damage with paint peeling from it.
5) Finger prints on wall (approx. 20cm long) in main bedroom.
6) Remote for TV in main bedroom not working.
7) 2 door fridge with dents all over it in kitchen
8) Brown sludge in outdoor spa surrounding tiles above water line
9) Main bedroom 2 x singles pushed together (one mattress was so saggy my back hurt every morning)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suebear69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WYNSurfersParadise, Manager at Wyndham Surfers Paradise, responded to this review, 30 April 2014
Dear suebear69,

Thank you for taking the time to post your review on Trip Advisor

Please accept our sincere apologies for the cleanliness of your apartment, the mentioned amenities not working and the discomfort you recived due to your bed. We will be addressing this with our housekeeping department to ensure the apartments are thoroughly cleaned then checked by a supervisor and any maintenance issues are reported and fixed prior to guest arrival. We hope that these issues were reported during your stay so that the issues could be fixed and the apartment re-cleaned

We thank you for bringing this to our attention and apologise that your stay was not to our usual standard.

Thank you again for your review, your feedback is greatly appreciated.


Kind Regards,
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Surfers Paradise

Property: Wyndham Surfers Paradise
Address: 3018 Surfers Paradise Blvd | (Cnr Markwell Ave), Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Azzura Surfers Paradise Resort)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Kitchenette Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Surfers Paradise
#8 Romantic Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Wyndham Surfers Paradise 4*
Number of rooms: 52
Official Description (provided by the hotel):
Wyndham Surfers Paradise is ideally positioned to explore the brilliant attractions the Gold Coast has to offer.Built in 2009, the 17-storey hotel boasts a fresh, contemporary design. The deluxe, self-contained apartments have been stylishly appointed and offer magnificent views of the surrounding beaches and hinterland. All rooms include iPod docking stations and double glazed glass which assists with the sound and heat transfer for your convenience. Most rooms have Ocean or River and Hinterland views.The hotel has its own ground floor restaurant and cafe precinct and other facilities include an outdoor heated swimming pool and spa, BBQ and recreation deck. ... more   less 
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Also Known As:
Wyndham Surfers Paradise Hotel Surfers Paradise
Wyndham Surfers Paradise Gold Coast, Australia

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