Checked in to Room 910. Great room, A big TV in the lounge, TV in the bedroom, clean, good view. Go out to dinner, come back to be told we have to change rooms. NO REASON GIVEN. We complied and were sent to Room 1510. A lot higher up but not as clean, quite run down looking. Only a small TV in the lounge. No TV in the bedroom. VERY DISSAPOINTING. RUINED OUR STAY.
Dear DayTrader,
I would like to take this opportunity to thank you for the time you've spared to share your Wyndham Surfers Paradise experience with us and of course the TripAdvisor community, feedback whether positive or constructive is key to us as a hospitality business as it allows us to move forward and develop to further satisfy our guests needs.
Here at the Wyndham Surfers we strive to make memorable experiences and happy guests and it seems that we were far from both of these. We must take ownership of your complaints and learn from them as we move forward however please know that your experiences are far from our usual standards. I would greatly appreciate it if you could email me at philip.patino@wyn.com so that I can perhaps dive further into the details of your feedback.
I look forward to hearing from you DayTrader.
Kind Regards
Philip Patino
Assistant Resort Manager
This was our first time staying and we absolutely loved it! Location right in surfers paradise meant it was so easy to walk anywhere and we had great views from the 17th floor. Staff were really friendly and we cant wait to go back
Dear Flyer,
What a fantastic review!!
We are always so pleased when you, our guests have an enjoyable stay. I will be sure to pass on your praises to all of our teams, I know they will be pleased to hear their hard work has not gone unnoticed.
We really do have some fantastic views of the Ocean or Gold Coast Hinterland and i am glad that you got to experience this. The sunsets and sunrises are the best time of day to be spending on the balcony!
Hopefully it is not too long before we welcome you back to our hotel.
Kind Regards
Philip Patino
Assistant Resort Manager
We always love staying at Wyndham Surfers. Its so close to everything. The staff are always friendly and helpful.,and the units are always clean and well appointed.. Heading back for 8 days over the new year.
Dear Discover,
Thank you for your wonderful review.
I am delighted to hear that the staff are always friendly and helpful and the units are clean and well appointed. We take great pride in our hotel and when we receive feedback such as yours it makes all the hard work worthwhile.
We are looking forward to welcoming you back over the New Year period.
Kind Regards
Philip Patino
Assistant Resort Manager
Could have got Excellent if breakfast was included so we didn't have to go looking for it. Just a short walk to the light rail for an easy commute north or south. Just a short walk to Surfers. Great location.
Dear Leif P,
Thank you for taking the time to share your experience with us and the wider TripAdvisor community.
I am glad to see that you had an enjoyable stay at the hotel and found the location very convenient. The light rail makes it incredibly handy for all of our guests to travel along the coast as you mentioned.
We do have options to include breakfast when making your reservation and also to purchase directly on any day you decide to dine with us.
I hope we get the chance to welcome you back in the not to distant future to enjoy our beautiful hotel once more and hopefully next time try our fantastic breakfast options.
Kind Regards
Philip Patino
Assistant Resort Manager
Nice apartment more spacious as they provide one bed room apartment with all facilities like kitchen with full cutlery and plates cup glass and for cooking all u need, very clean with all like cooking range micro oven fridge . I loved to stay there , we spend 2 nights , very easy to access city and beach, location very close to Cavill beach road .
Dear Textima,
Thank you for taking the time to share your experience with us and of course the TripAdvisor community. Feedback positive or negative is important to us as it enables us to grow as a business and to further improve our customer service.
I am delighted to hear that you enjoyed your stay with us and we would agree that the proximity to both the beach and Cavill avenue is very convenient. We are very proud of our units we have to offer here and i am glad you found it spacious with all the comforts of home. We will be sure to pass on your positive comments regarding the cleanliness to our Housekeeping team.
I do hope we get the chance to welcome you back in the near future.
Kind Regards
Philip Patino
Assistant Resort Manager
