"Jpt staff extremely rude" I was told at re-confirmation that my pick up time was 7:30, SORRY I confirmed that it was 7:30 and they said yes, so we waited in the foyer at 7:15, 15 MINUTES EARLY. When the bus had not arrived by 8am I called the number and the staff member was extremely rude and stated they would call me back when they spoke to the driver. I waited 20 mins which I counted on MY phone and I called back and unfortuantly got the same person who said excuse me you waited 10 mins not 20, they then proceeded to tell me that the driver was well on their way to the tour, and it was a 6:50 pick up, i asked "Where was my phone call to say the bus was there if it was waiting at that time, I left my phone number???they said "I don't know I obviously was not there" I asked how is it this my fault when i was told a certain time, I got cut off and they said "i thought you said you confirmed the time" in a very rude tone so i said sorry I CONFIRMED that time with the person. They said I might get on the next day and usually the trip is cancelled and no money back in a threatening way as in I'm lucky I'm going at all, I said "thank god it's tomorrow then" to which they replied "why because its raining today", are you kidding me??? This person was beyond rude and how dare they imply that I was trying to swap days, I don't care if it was raining my son was looking forward to going and we have every day booked with other trips up until we return home which we now have to cancel one to go on this tour so MY son is going to miss out on something else. Even after all that I asked to speak to management to put in a formal complaint and they said "I am management" I asked to speak with someone higher they said "their not here till Monday" I said that's fine I want someone to call me and again got a rude "yeah ok". I'm sorry but if this is who you are represented by and that is what you call professional service you are sadly mistaken and I will never book a tour with you again and warn others to triple check their times incase you are given the wrong information and have to deal with someone like that!
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