Didn't get off to a good start when we arrived late and realised the extra bed we ordered hadn't been provided. One guest had to sleep on the couch for the first night & the extra we paid for the bed was not refunded.
There were marks all over the walls & the air-conditioning did not work. There was also a bad smell in the apartment.
The furniture was cheap and uncomfortable. One of the beds gave way while one (60kg) girl was laying on it. We rang management straight away and told them what happened. We requested a new bed or to be moved. They didn't arrive until 7.30pm that night to move us but we had to leave to go to a concert. So we had to come back and sleep on the broken bed.
The next day when we checked out they told us we were going to be charged $200 for the bed! We argued the point for about half an hour but they wouldn't budge.
Positives were that it was cheap, had two bathrooms and a nice kitchen. Close to Surfers. But it was probably the worst customer service experience I've had with the bed situation. Would definitely warn against staying at these apartments.
- Official Description (provided by the hotel):
- Surfers Riverside, the name says it all! Located on the Nerang river, Surfers Riverside is situated just 5mins walk from the heart of Surfers Paradise, and just 7mins from one of Queensland's best beaches. What's even better is that while it's so close to all the action, Surfers Riverside is located in a quiet family friendly area.Surfers Riverside is a 3½ star complex, perfect for you and the whole family. It features a heated pool, outdoor BBQ and a private jetty for fishing. ... more less
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- Also Known As:
- Surfers Riverside Apartments Hotel Surfers Paradise
- Surfers Riverside Apartments Surfers Paradise, Gold Coast, Australia