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“Never again, rude manager”
Review of Raffles Royale

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Raffles Royale
Reviewed 21 December 2013

I stayed in this horrible hotel during my last holiday in Australia. The room was dirty and really stinking. But the worst thing was the rudity of the manager. She was OFFENSIVE. She OFFENDED me, my country and my family. This is Australia!

  • Stayed: October 2013, travelled with friends
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4  Thank DdavidDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 - 37 of 47 reviews

Reviewed 8 December 2013

First of al, i dont understand the bad comments about this place. Stayed here for 5 nights before going to Syd and had a lovely time.
The management/reception was ever so helpful when the washing machine in our flat wasnt working (not to anyones fault, technology does occasionally break down) and went to look for other empty flats so our washing could be done.
People these are self contained flats, it doesnt take 5 minites to get to Coles for some toilet paper.there are washing machines in the units, if you want cleAn or just some fresh washed linnen or towels, you have the mashine right at your availability.

The things I read about dirty, i must say here and there I agree, but only because i see other guests just throw their sigarette buds where they stand, same for bottles and cans, they just get left behind on the floor or on tables. And face it, staff cant run after everyone for every little piece of rubbish that gets thrown around.

Lady at reception was friendly and helpful showing us directions, giving us advice on transport, things to do and places to go.

All in all, I enjoyed my stay here and would definitely return here when visiting GC again.

Room Tip: Try to get a room om the first floor, easy acces to pool and bbq equipment, but also large terrace.
See more room tips
  • Stayed: December 2013, travelled as a couple
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2  Thank sfinoulst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

I stayed at the raffles royale in june 2013 ,its a bit rundown old units .but for the money ok ,other places in surfers at the same rate much better value,the staff were ok and healpfull, only 5 mins walk to central surfers and supermarkets

Room Tip: check units before booking
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  • Stayed: July 2013, travelled solo
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1  Thank Aussie gray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

Place was filthy. No clean dishes. Shower door broken. Cleaners coming into room before checkout time. Manager was very rude, organised late checkout but had calls to the room at 9.30am telling us to leave. Had payed in full before arriving and our room had been taken. Had to wait around untill they had sorted it.

  • Stayed: September 2013
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4  Thank hannaha20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013 via mobile

It's funny reading the negative reviews. What on earth do you expect for 60/70 bucks a night! Seriously some people's expectations are so unrealistic.

There is nothing wrong with this place. It's comfortable, convenient and cheap. Would rather spend money sight seeing that on super flash digs. Big deal if the toilet paper is $1.00- the place can't be beaten on value for money!

  • Stayed: May 2013
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2  Thank Lucindaparadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013

We stayed in in a one bedroom apartment, we paid in full in advance including paying for a rollaway bed for my seven yr old...on arrival there was no bed in the room for my child, we phoned and no one showed up..daughter had to sleep on the couch. The apartment was filthy dirty the dining table was held level by stacks of folded cardboard, the drier was perched very precariously on top of two folded pillows on top of the washing machine...you had to pay for every roll of toilet paper you used, the bathroom was scungey moldy and became a cochroache haven at night, we stayed ten nights and NEVER got clean towels..the double bed was two different height mattresses pushed together, the mattresses were so uneven and lumpy with hard springs pushing through we had to sleep ON TOP of all the bedding the first night to try and absorb some of the sharp edges. The apartment complex seems to be mostly occupied by long term tenants who sit on their balconie all day smoking and blowing their fumes into your open windows and doors (and watching you in your unit and in the pool) we finally got the rollaway bed for the child on the third night!!!! The manageress is a totally rude revolting woman. The car park underneath the building allocated to your unit was usually taken by someone else or the car parks were filled with what looked like spare furniture from the units...it smelled of spew...the place is a total hole...it ruined our holiday, if I had the trip over again I would pay an extra twenty or thirty bucks a night to stay somewhere decent.......a TOTAL hole

Stayed: April 2013, travelled with family
2  Thank Deanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2013

I stayed at this hotel in feb 2013 ,,IT was dirty and disgusting ,Broken tiles on bathroom floor ,Dirty toaster ,Unit door in kitchen falling off,, Dirty curtains in bedroom,, Curtains in livingroom did not fit window so no privacy ,shower head dirty ,Lady at reception was very rude,and said what did i expect for 70aud a night ;;I stayed in sydney right in the city for the same amount and the room was very clean and staff were not rude ,,stayed one night ,,left next day ,,will never stay here again

  • Stayed: February 2013, travelled as a couple
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4  Thank bluevegas981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raffles Royale

Address: Raffles 69 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Swimming Pool
Hotel Style:
Ranked #113 of 123 Speciality Lodging in Surfers Paradise
Price Range: £46 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Raffles Royale 3*
Number of rooms: 25
Reservation Options:
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Also Known As:
Raffles Royale Surfers Paradise, Gold Coast, Australia

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