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“Great Stay”

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Waterways Luxury Apartments
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Stay”
Reviewed 20 May 2013

What a lovely place to stay. The location is fantastic we walked everywhere!!! the rooms where huge with amazing views from both sides. The grounds and gardens were spectacular. We layed around the pool had BBQ's went fishing off the buildings pontoon. The manager George and the receptionist Dee were the nicest people to run a building, nothing was a problem, we felt like they were genuinely interested in us!!! I have read a couple of previous negative reviews and i can honestly say i dont know how they could be true. Every guest staying in the apartments had the same comments as we did. Did not matter who it was they were there to help (even the cute lady that lived there).

Room Tip: We were up on the 18th floor view upon view
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you Sally for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :) We are very proud of our gardens which are fondly referred to as an "Oasis in the City".

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 reviews from our community

Traveller rating
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    1
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    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 January 2013

On arrival the manager was there to meet us. We found him very helpful and friendly. The unit we stayed in was tired and dated but it was clean and very spacious. Excellent location in the heart of everthing and 1 minute walk to beach. The only negative thing i can say it was very noisy and we were on the 17th floor but that goes hand in hand with the location. They also allowed a late check out and looked after our bags to accomodate our flights too so i was very happy with the management. Pool was well maintained and really clean. Security was excellent too. Would definately stay again!!

Room Tip: Maybe request a room at the back for less noise from the road.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you Nicole for taking the time to review your stay at Waterways. We are pleased you enjoyed your stay and found the facilities comfortable and our great location provided the convenience you were looking for :) We appreciate your feedback and are continuously monitoring where upgrades and improvements can be made.

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 November 2012

Holiday Maker beware,
The start and first day of the holiday was promising. The location great, grounds well kept, greeting by the front desk female receptionist warm and bubbly and the appearance of the apartment OK.
The standards and service slipped from there. I noted to the manager/maintenance man that the shower head in the master en suite was leaking over the glass doors and onto the bathroom floor, his response was positive in that he would take a look at it and repair if necessary - this never happened.
On closer inspection the apartment was actually filthy and it was clear it had not been properly cleaned for a long time.
I had advised at check in that our visitors would be using the basement carpark, I was shown a map where no. 27 was located, but the order was not numerical and it was confusing. On the night our visitor's used the basement carpark, they could not find no, 27 and parked in no. 28 thinking it would be OK as the carpark was empty. On return from dinner we all went down to the basement to say goodbye and to our surprise the maintenance van was parked behind the car, We went up to the manager to check how to have the van moved. We rang the cell number on the sign outside the managers door and spoke to a rude, aggressive man whom informed that only on payment of $75 would the van be moved? He threatened to have the car towed costing $375! But the carpark was empty and we where not going to be conned. He opened the door as we where standing just outside and advised he was recording the conversation and had the carpark under surveillance - he smelt of alcohol and it was clear he had been drinking! What a nightmare, we only wanted to allow our friends to be allowed to leave to take their 3yr old home to bed. We set off to the police station, our guests went back to the car, worried it would be towed. Eventually the manager moved the van.
Holiday maker beware, the noise from the road made it impossible to sleep, the ranch sliders doors did not shut tight.
Obviously there are problems with this property management

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
12 Thank June B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway, and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities.

All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We would be delighted to welcome you back to demonstrate that your experience is not typical of a stay at Waterways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosford, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 October 2012

The manager is an aggressive hoodlum. Pool was not heated. The only good thing was its location. Everyday we were abused by the manager and there were constant fights between he and other guests. The location is very good, just across the road from all the shops.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway, and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities.

All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We would be delighted to welcome you back to demonstrate that your experience is not typical of a stay at Waterways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 October 2012

We thoroughly enjoyed our stay at Waterways. The location is outstanding with supermarkets across the road, a 10 minute (if that) walk to the beach and Cavil ave and buses at your doorstep. The apartment had everything we needed including complementary parking. I was very impressed with the security, with a key needed at every turn. The apartment was a little tired and needs some maintenance and a good scrub. We also found the general traffic noise pretty loud even though we were on the 16th floor, overall though these things were minor. Our views of both the river and ocean/skyline were amazing. The pool is basic but very clean and the kids enjoyed their time in it. The service is unbelievable. They allowed both early check-in and late departure to help meet with our flights. I wouldn't hesitate to recommend this hotel and would definately stay again.

Room Tip: I'd imagine all rooms have great views, but we stayed on the 16th floor and had views on both si...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KAO75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for taking the time to review your stay at Waterways. We are pleased you enjoyed your stay and found the facilities comfortable and our great location provided the convenience you were looking for :) We appreciate your feedback and are continuously monitoring where upgrades and improvements can be made.

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 September 2012

location was brilliant, little bit of street noise but that's the flip-side to being in the heart of the action.

was in a group of mates traveling for a wedding. we really enjoyed ourselves.

manager and front desk staff were great!

Room Tip: Would prob try to be on a higher floor so can filter out some of the noise. If your bedroom is on wa...
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  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jHopoate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for taking the time to review your stay at Waterways. We are pleased you enjoyed your stay and found the facilities comfortable and our great location provided the convenience you were looking for :) We appreciate your feedback and are continuously monitoring where upgrades and improvements can be made.

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2012

Stayed at Wateways Apartments for a week and thoroughly enjoyed it! Got up to the unit and was pleasantly suprised huge apartment with 180 views of surfers and the mountains neat and tidy with all the mod cons. Location was great close to everything and everywhere. the management where nothing but courteous and friendly nothing was a drama. Loved the stay and will definately come back

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zoeb186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 3 March 2015
Thank you for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :)

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterways Luxury Apartments

Property: Waterways Luxury Apartments
Address: Waterways 40 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #64 of 122 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Waterways Luxury Apartments 4*
Number of rooms: 69
Official Description (provided by the hotel):
A Family Friendly Oasis in the Heart of the City offering some of the most spacious full furnished and self contained 2 and 3 bedroom apartments on the Gold Coast, tranquil gardens and family friendly outdoor pool, undercover BBQ area and fishing pontoon. ... more   less 
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Also Known As:
Waterways Luxury Apartments Surfers Paradise, Gold Coast, Australia

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