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“Dirtyest accomodation in surfers paradise” 1 of 5 bubbles
Review of Waterways Luxury Apartments

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Waterways Luxury Apartments
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
“Dirtyest accomodation in surfers paradise”
1 of 5 bubbles Reviewed 24 February 2014

This accomodation would have to be the dirtyest in the entire region of surfers.

The apartment is leased out on behalf of property owners wtakes have no idea of the condition as apparently they are looked after by waterways.

We found the property on agoda and when asked to view the room he said I only have 1 apartment and I. Am ensure you will be happy.

Once he takes your money it's all over res rover he has got you. He holds you ransome as he has ur money so u either deal with it or leave.

Well we had :
Balcony on high level that the sliding door didn't lock with kids and had to secure it with wire.
Blood on floor
Toilet didn't flush
Very bad smell coming from the room had to deodorant to remove.
Broken glass on balcony
Don't think it had been cleaned in over 12 months.

The list goes on. When we approached management George the licensee completely denies all involvment and does not care and makes it clear they will not refund.

We booked for a 7 night stay and left after 2 nights bearing the loss.

Take it from us the place is discustingly presented Internally. Take.it from us do t do it.

  • Stayed February 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
12 Thank scibfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review. It is very unfortunate that you did not enjoy your experience at Waterways, particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities. All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We are committed to providing our guests and their families with an enjoyable and relaxing stay and are continually monitoring maintenance and upgrades to all our apartments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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37 reviews from our community

Traveller rating
    14
    14
    1
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    7
See reviews for
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Solo
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Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

Loved our stay here. Can't believe other reviews about problems with staff because we found Dee went out of her way to give us advice on local area and accomodate our needs. The views are magic and the beach is a short stroll away. Apartments are spacious and well designed for 2 couples to have private bathroom/bedroom areas each. Kitchen well set up and pool ok. Everything clean. Apartments are not serviced daily, great having own washing machine and dryer. Is noisy at night...but that's what you get with this location (particularly during the V8 weekend) Would definately stay again.... loved it!

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank 0000000Adele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you Adele for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :)

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. We look forward to welcoming you back to Waterways for your next trip to the Coast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 19 October 2013

The location of Waterways is superb, on the river close to everything and the unit was very large.
But all this was spoilt by the very aggressive caretaker. He constantly abused us and others. There was constant shouting in the lobby and elswhere. He often appeared to be under the influence of some intoxicant. Take my advice and have a peaceful holiday elsewhere.

  • Stayed July 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway,
and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities.

All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We would be delighted to welcome you back to demonstrate that your experience is not typical of a stay at Waterways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 May 2013

What a lovely place to stay. The location is fantastic we walked everywhere!!! the rooms where huge with amazing views from both sides. The grounds and gardens were spectacular. We layed around the pool had BBQ's went fishing off the buildings pontoon. The manager George and the receptionist Dee were the nicest people to run a building, nothing was a problem, we felt like they were genuinely interested in us!!! I have read a couple of previous negative reviews and i can honestly say i dont know how they could be true. Every guest staying in the apartments had the same comments as we did. Did not matter who it was they were there to help (even the cute lady that lived there).

Room Tip: We were up on the 18th floor view upon view
See more room tips
  • Stayed April 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you Sally for your glowing review. We are pleased you enjoyed your stay and found the apartment and facilities comfortable and our great location provided the convenience you were looking for :) We are very proud of our gardens which are fondly referred to as an "Oasis in the City".

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 January 2013

On arrival the manager was there to meet us. We found him very helpful and friendly. The unit we stayed in was tired and dated but it was clean and very spacious. Excellent location in the heart of everthing and 1 minute walk to beach. The only negative thing i can say it was very noisy and we were on the 17th floor but that goes hand in hand with the location. They also allowed a late check out and looked after our bags to accomodate our flights too so i was very happy with the management. Pool was well maintained and really clean. Security was excellent too. Would definately stay again!!

Room Tip: Maybe request a room at the back for less noise from the road.
See more room tips
  • Stayed January 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Nicola M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you Nicole for taking the time to review your stay at Waterways. We are pleased you enjoyed your stay and found the facilities comfortable and our great location provided the convenience you were looking for :) We appreciate your feedback and are continuously monitoring where upgrades and improvements can be made.

Our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway and it is always a pleasure when our dedication is rewarded with a positive review. Thank you again and we look forward to welcoming you back to Waterways for your next trip to the Coast :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, Canterbury, New Zealand
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 15 November 2012

Holiday Maker beware,
The start and first day of the holiday was promising. The location great, grounds well kept, greeting by the front desk female receptionist warm and bubbly and the appearance of the apartment OK.
The standards and service slipped from there. I noted to the manager/maintenance man that the shower head in the master en suite was leaking over the glass doors and onto the bathroom floor, his response was positive in that he would take a look at it and repair if necessary - this never happened.
On closer inspection the apartment was actually filthy and it was clear it had not been properly cleaned for a long time.
I had advised at check in that our visitors would be using the basement carpark, I was shown a map where no. 27 was located, but the order was not numerical and it was confusing. On the night our visitor's used the basement carpark, they could not find no, 27 and parked in no. 28 thinking it would be OK as the carpark was empty. On return from dinner we all went down to the basement to say goodbye and to our surprise the maintenance van was parked behind the car, We went up to the manager to check how to have the van moved. We rang the cell number on the sign outside the managers door and spoke to a rude, aggressive man whom informed that only on payment of $75 would the van be moved? He threatened to have the car towed costing $375! But the carpark was empty and we where not going to be conned. He opened the door as we where standing just outside and advised he was recording the conversation and had the carpark under surveillance - he smelt of alcohol and it was clear he had been drinking! What a nightmare, we only wanted to allow our friends to be allowed to leave to take their 3yr old home to bed. We set off to the police station, our guests went back to the car, worried it would be towed. Eventually the manager moved the van.
Holiday maker beware, the noise from the road made it impossible to sleep, the ranch sliders doors did not shut tight.
Obviously there are problems with this property management

  • Stayed November 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
12 Thank June B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway, and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities.

All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We would be delighted to welcome you back to demonstrate that your experience is not typical of a stay at Waterways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gosford, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 24 October 2012

The manager is an aggressive hoodlum. Pool was not heated. The only good thing was its location. Everyday we were abused by the manager and there were constant fights between he and other guests. The location is very good, just across the road from all the shops.

  • Stayed October 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank mark b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterwaysManagement, Front Office Manager at Waterways Luxury Apartments, responded to this review, 2 March 2015
Thank you for your review although we are very surprised as our staff are committed to providing all our guests and their families with exceptional service and a memorable and relaxing getaway, and particularly as we have many repeat guests who praise our friendly staff, our great location, apartments and facilities.

All feedback is important to us, whether positive or negative and is taken on board to continuously improve. We would be delighted to welcome you back to demonstrate that your experience is not typical of a stay at Waterways.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waterways Luxury Apartments

Property: Waterways Luxury Apartments
Address: Waterways 40 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #69 of 125 Speciality Lodging in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Waterways Luxury Apartments 4*
Number of rooms: 69
Official Description (provided by the hotel):
A Family Friendly Oasis in the Heart of the City offering some of the most spacious full furnished and self contained 2 and 3 bedroom apartments on the Gold Coast, tranquil gardens and family friendly outdoor pool, undercover BBQ area and fishing pontoon. ... more   less 
Reservation Options:
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Also Known As:
Waterways Luxury Apartments Surfers Paradise, Gold Coast, Australia

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