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“GREAT place to stay”

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Hilton Surfers Paradise
Ranked #13 of 31 Hotels in Surfers Paradise
Reviewed 4 July 2011

I arrived today for a business trip to find that the hotel that we had booked was HORRID (never trust the photos!). Thankfully this hotel had a vacancy and we transferred here. What a difference! The staff were unbelievably courteous and helpful. The bell captain even refused a tip despite providing impeccable service. We are staying in a 2-bedroom apartment which is well appointed, modern and stylish. Full kitchen and laundry facilities in the apartment make this an idea place for family vacations or business stays. NOTE: Most 'apartment hotels' here are strata titled - they are owned by individual owners which means the furnishings, etc are done to their personal tastes. The Hilton is done to hotel standards - all furnishings, fittings, etc are by Hilton. This means you are absolutely sure of the quality of the room. I can't wait to come back and see what it will be like when it is all finished!

  • Stayed: July 2011, travelled on business
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1  Thank Scuba_chick272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 19 July 2011

Dear Scuba_chick272,

Thank you for taking the time to post your feedback regarding your recent stay at Hilton Surfers Paradise.

I am delighted to hear that you enjoyed your stay with us and especially that our team has left you with such a favourable impression.

Our residences are well equipped with every amenity that you could possibly require while on holidays or during a business trip. All of the residences feature the same stylish Hilton furniture package so that our guests can expect the same quality each and every time they stay. This along with daily room servicing, mini bar and, soon to be included, Luke Mangan in room dining menu, allows our guests to sit back, relax and simply enjoy the time that they are here.

We look forward to welcoming you back to Hilton Surfers Paradise when you are next visiting the Gold Coast.

Kind Regards

David Kelly
General Manager

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3,217 - 3,223 of 3,392 reviews

Reviewed 1 July 2011

Had a very comfortable stay here with my family of 2 adults and 2 children in a brand new 2-bedroom apartment, which utilises space very well. Comes complete with whole kitchen, as well as washing machine/dryer, so no need to have clothes hanging out to dry. They do lack a restaurant currently, and charge $15/day for the convenience of parking in their underground carpark. Staff lacking a little polish, both front of counter and house-keeping, but eager to make amends. Lovely gym, heated pool and sauna for winter evenings...

Room Tip: Walking distance to a huge Timezone, lots of fun!
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  • Stayed: June 2011, travelled with family
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2  Thank paul_and_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 18 July 2011

Dear paul_and_family,

Thank you for taking the time to post your feedback regarding your recent stay at Hilton Surfers Paradise.

I am delighted to hear that you and your family enjoyed your stay with us. I agree that the residences are well equipped with everything that you could possibly require while on holidays. This, along with daily room servicing and the convenience of the mini bar, certainly makes for a relaxing holiday.

Our signature restaurant, Salt grill by Luke Mangan, will be opening in September along with our bar and delicatessen, and will feature the finest and freshest Australian produce. We look forward to welcoming you and your family back to the hotel to enjoy this fantastic dining experience.

Kind Regards,

David Kelly
General Manager

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Reviewed 26 June 2011

Stayed in the 2 bedroom apartment for 9 days. Modern minimalist 6 star accommodation. I have stayed in most Hilton properties in Asia and this is definitely the best!
Service is impeccable, very considerate and friendly staffs especially the young man, Joseph, at the front desk. 2 thumbs up for the assistant manager, Angela, who loan my family her personal rice cooker upon hearing I was looking for one.
Welcome box of chocolate, bottle of wine and personal welcome note from the manager are just some of the little things that make our stay in Gold Coast so much more at home.
Looking forward to coming back soon when all the hotel facilities are open!

  • Stayed: June 2011, travelled with family
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2  Thank OreoBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 5 July 2011

Dear OreoBoy,

Thank you for posting your feedback regarding your recent stay at Hilton Surfers Paradise.

Our approach has always been to hire staff that are not only professional, but also have great personalities, energy and enthusiasm and I am pleased to hear that our team were able to provide you with such a high level of personal service.

The Orchid Tower, including the restaurant, bar, delicatessen and fabulous outdoor facilities, is scheduled to open in September and we look forward to welcoming you back to experience all that Hilton Surfers Paradise will have to offer.

Kind Regards,

David Kelly
General Manager

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Reviewed 22 June 2011

From the moment we checked in to the moment we checked out we thoroughly enjoyed our stay for our honeymoon at the sexy Hilton Surfers Paradise. We stayed in an ocean front apartment and it was so luxurious, modern and stylish and the views were stunning from every room. It's located right in the heart of Surfers so when you walk out of the lobby everything is at your fingertips, great shopping, great restaurants and bars and the Hilton staff helped us with recommendations and buying us Movieworld tickets. In fact, all the staff were friendly and looked like they were happy to be there.

We will definitely return because you can't beat the style or location - and can't wait to try the restaurant in the new tower when it opens.

  • Stayed: June 2011, travelled as a couple
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1  Thank HappyTraveller54_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 5 July 2011

Dear HappyTraveller54_11

Thank you for taking the time to post your feedback regarding your recent stay at Hilton Surfers Paradise.

I am so happy to hear that you enjoyed your stay with us and that we were able to ensure that you had a honeymoon you will always remember.

The location of the Hilton Surfers Paradise is certainly ideal for taking in all that the Gold Coast has to offer, and I am delighted to hear that our team were able to assist with recommendations and bookings for restaurants and tours.

Salt grill, our signature restaurant, will soon be opening in September along with a host of other outlets including a delicatessen, bar and day spa. We look forward to welcoming you both back to the Hilton Surfers Paradise very soon.

Kind Regards,

David Kelly
General Manager

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Reviewed 13 June 2011

I stayed at the Hilton for 3 nights last weekend and realised the hotel is in a great location in the middle of Surfers Paradise for access, but also has all of the noise associated with the location. If you like hearing the night clubs and bars on Cavil Ave and Orchid Ave until 3am this is the place for you to stay. I would have thought that this would have been taken into consideration when building the Hotel and Double Glazed the rooms to keep some of the noise out. Also had to contend with the construction noise at 7am Saturday morning on works of the other tower, we did speak to Reception about this was were moved to another room on the other side of the hotel to keep the building noise out but the night clubs were still in full ear shot.

Other than that the hotel is very well set up and the rooms are neat and tidy and very comfortable, the main issue we had with the hotel was the noise.

Not sure I will book to stay there again after this experience.

  • Stayed: June 2011, travelled as a couple
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2  Thank blairdavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 4 July 2011

Dear blairdavies,

Thank you for taking the time to post your feedback on Trip Advisor regarding your recent stay at Hilton Surfers Paradise.

I am disappointed to hear that your stay was affected by construction and location noise. I am however, pleased to announce that all hotel rooms and residences in our Orchid Tower will feature double glazed windows. We are also working very closely with local authorities to identify and minimise, the sources of the surrounding noise so that we can reduce the impact on our guests.

We hope that, upon completion of the Orchid Tower in September, we will have the opportunity to welcome you back to Hilton Surfers Paradise to experience our world class hotel which will feature a restaurant, bar, delicatessen, day spa and a whole host of impressive outdoor facilities.

Kind Regards,

David Kelly
General Manager

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Reviewed 13 June 2011

We stayed over the long weekend. We had a 2 bed room unit that looked back over the hinterland. The unit was nice but there was no real wow factor that i was expecting. The unit was new and the bed was awesome. I will like to stay at the hotel when it is finished. The front staff, especially Tammy were great. I would recommend staying here.

  • Stayed: June 2011
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1  Thank Barneyridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 4 July 2011

Dear Barneyridge,

Thank you for taking the time to post your feedback regarding your recent stay at Hilton Surfers Paradise.

I am happy to hear that you enjoyed your stay in one of our two bedroom residences and that the service of our front desk team had a positive effect on you. At Hilton Surfers Paradise, we strongly believe that it is a good team that is the key to an exceptional customer experience.

We look forward to welcoming you back to the hotel to experience the completion of the Orchid Tower which will have a magnificent range of services and facilities, including our signature restaurant Salt grill by celebrity chef Luke Mangan.

Kind Regards,

David Kelly
General Manager

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Reviewed 12 June 2011

Stayed here with my husband and was upgraded on check in to a 2 bedroom ocean view room. Room was fabulous, view was amazing, staff incredible and the bed was soooo comfortable. The hotel is not yet completed - with dining facilites not yet up and running. It didn't matter though as you are spoilt for choice - countless options available just steps from the hotel. Can't wait to come back.

  • Stayed: June 2011, travelled as a couple
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2  Thank brisvegasgal19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 28 June 2011

Dear brisvegasgal19,

Thank you for taking the time to post your feedback on Trip Advisor regarding your recent stay at Hilton Surfers Paradise.

We are excited about the completion of the Orchid Tower in September when we will be able to share our unique food & beverage offering with you which will include Luke Mangan’s Salt grill, the cocktail bar and delicatessen. Celebrity Chef, Luke Mangan has also compiled the menus for the whole hotel, featuring lots of fresh, local produce and a little bit of the unexpected.

We look forward to welcoming you and your husband back to Hilton Surfers Paradise to experience the exciting dining options that we will have available.

Kind Regards

David Kelly
General Manager

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Additional Information about Hilton Surfers Paradise

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range: £121 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Gold Coast, Australia

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