We're still here at Hilton Surfers Paradise we checked in on boxing day. Check in was quite quick but what we hated the most was that we were told by the receptionist because we got a discounted room so we had to use our credit card for bond. We didn't need to be told because normally we'll use our credit card for bond anyways. That was so rude.
Second problem was we were given a disable room which the bathroom shower was set for disable person which pretty much means huge space with no water stoppage so when you shower water pretty much covers the floor & so much cleaning afterwards. So what we see is don't bother paying for a discounted room because they'll put you in a disable room.
Third issue was toilet was never cleaned from the last tenant. It was disgusting. Why didn't the housekeeper clean it? Isn't that their duty? This is not a good impression for a 5 star hotel with a good reputation.
We would like to see more improvements & we never had any problems with other Hilton hotels or apartments. So sad that Hilton surfers treats their Hilton loyal customers so bad!
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Odigeo, Priceline, Hotels.com, Agoda, HRS, Cancelon and getaroom.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia