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“Hilton on the coast”

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Hilton Surfers Paradise Hotel
Ranked #13 of 31 Hotels in Surfers Paradise
Reviewed 12 January 2012

Spent 6 nights here from December 22nd until 28th 2011. Booked a 2 bedroom Ocean Apartment in the Boulevard Tower.

Firstly the carparking was confusing, no details about where to go when booking. Found the entrance in Orchid Avenue, then there is no place to stop at the entrance. Went down and took a ticket and then found a park and went up to lobby. A bit confusing! and then charge of $15 per day, which felt could be included in the rate as it was around $400AU per night. You then have to park 3 levels down in what seems to be a labyrinth to navigate around with some tight turns.

Lobby area is modern and classy, check in was seemless. Apartment was lovely if a little bland, the place doesn't seem to have much character and appears quite soul less. Apartment was a very good size and had great two bathrooms beds were excellent. Had a wonderful view on the 20th floor. However I wonder if the orchid tower is the better of the two towers.

Pool area is lovely, choice of what really is 3 pools good to have indoor and outdoor option. Poolside service great. Also the food store is great for a quite bite or coffee.

Overall enjoyed the stay here, I believe the price should be normally less outside peak periods and should offer great value. Whole property is quite new and shiny and location is excellent. Just possibly expected a little more being under the Hilton name perhaps.

Room Tip: Request ocean view and preferably orchid tower
  • Stayed: December 2011, travelled with family
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2  Thank auckguy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,027 - 3,033 of 3,293 reviews

Reviewed 10 January 2012

We stayed 16 nights at the hotel. The location is great close to the beach and other major attractions in surfers paradise. Close to supermarket which made easy for us to buy kids supplies.

The hotel is typical service apartment with nice ocean view, fully equipped kitchen, two bathrooms, plenty space for kids to hang around in room.

Great hotel for family vacation. Highly recommended for family. However, during peak time the hotel lifts were always full so we had to wait at least 20 to half an hour to be able to use the lifts.

Also during peak season, the housekeeping did not clean the room properly. One day, they forgot to empty our kitchen trash bin.

Dirty towels, linens, trash were lying on the hallway in front of the lifts which decreased Hilton hotel image as five star hotel.

They should employ enough housekeeping staffs and train them well so there will not be any disappointment from hotel cleanliness.

Overall, our stays in the hotel were great and enjoyable. Lobby and concierge staffs were very friendly and helpful.

Hotel rates are reasonable and location is superb.

We will come back and stay in Hilton surfers paradise again for our next holiday!

  • Stayed: December 2011
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4  Thank gemartraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

Sensational!!!!!

We stayed in a 2 Bedroom residence ocean view room, and it was evertything we wanted and more. The Hotel is brand new!. The apartments are luxerious and spacious. We stayed on the 41st floor to avoid the noise and we did not have a problem at all. A great hotel with great facilities. The pool is fantastic and the location is central to everything. We will be back!

The concierge team are absolutely fantastic to deal with - very helpful.

Cant wait to go back.

  • Stayed: January 2012, travelled as a couple
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Thank paterami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

As an ex local my family and i have stayed at all the hotels on the Gold Coast. We usually go to the Circle on Cavil for our catch up holidays with business associates and the childrens friends. From now on we will be staying there again. Under no circumstances would i advise any of our overseas clients to stay at the hilton. i will also be informing all of our business contacts of our treatment at this supposed 5 star hotel. The Hilton's own staff reccomended staying at the Q1, and how awful the prison guard wannabe manager i dealt with was. Never Ever Again.

Room Tip: i would advise booking with Circle on Cavill
  • Stayed: January 2012, travelled with family
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3  Thank Caroline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2012

Location wise you can't get any more central in surfers right on orchid avenue and only one street back from the beach. Despite being in the middle of the surfers madness it feels like a little oasis of calm with a spacious lobby and quiet rooms.

The hotel itself is very modern and the upper floors have great views due to the floor to ceiling windows.

The pool area could be improved though. It is very modern and although the pool itself is good there is a lack of sun loungers. The few that were there were all taken by towels despite a decent proprtion of the people not being present.

  • Stayed: January 2012
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1  Thank csyuk2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

What a place , we had the best time at the hotel , kids loved the Spa & the pool area , while we Mum & Dad had drinks by the pool side. Cannot fault it at all, Staff where pleasant & friendly. Great hotel will go back.

  • Stayed: December 2011, travelled with family
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1  Thank robert a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2012

We stayed at the Hilton in Surfers Paradise for an extended family Christmas - the new Hilton proved to be the ideal venue for the 4 groups in the family. We all stayed in the residences which were perfectly presented and boasted some of the most magnificent views of the Gold Coast available. Of course, to be staying in a fully serviced apartment with room service and all of the trappings of a 5 star hotel makes it all so easy!

The pool area proved to the favourite for the family with a great mix of pool types to suit everyone from the 5 year old to the 65 year old... Btw, the passionfruit mojito is superb from the pool bar.....!

We dined in Salt Grill a number of times - service is professional and the food quality outstanding. The crab omlette is a must as is a pre-dinner cocktail in Fix bar prior to dinner..

The stand out for us was the outstanding attitude in the staff we encountered throughout the hotel - we had many requests and requirements over our stay, all of which were acommodated with a positive response and a 'no fuss' can do attitude...

Excellent hotel, excellent service, excellent facilities, the best on the Gold Coast....

Room Tip: .... 42nd floor view facing south was magnificent!
  • Stayed: December 2011, travelled with family
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1  Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range: £127 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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