My first experience was trying to get a price match for a room that was $50 cheaper on one of the discount hotel sites. A call to the hotel resulted in – “I’ll put you through to reservations”. After 10 or so minutes of listening to the phone ring I hung up and booked on the discount site.
My room was a pretty standard modern hotel room. A trip to the bathroom revealed that there was no soap supplied so I tried to call reception to arrange some. The phone was dead.
I headed to the minibar for a soft drink – only to find the cupboard (or in this case the fridge) was bare. Apparently I missed the sign that said I needed to request it to be filled.
A visit to reception resulted in Angela, the front office manager, changing my room to a very nice relaxation room. Unfortunately it came without a facecloth but a hand towel did the job. (Who can make this stuff up!)
It’s a nice property but staff training seems to be an issue. The front office managers I dealt with were good.
I attended a business function in the ballroom and the facilities and catering were superb and
dinner in Salt Restaurant was excellent.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hilton EMEA, Ctrip TA, Hotels.com, Ebookers, Cancelon and getaroom.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia