This is a beautiful building in a great spot but that's it. On checkin no assistance offered with bags, then got in the lift, 5 people in a small lift and the porter squeezes in a baggage trolley and manages to run over some lady's foot. Got in room and there was the most disgusting sewer smell, it was gag worthy, coming from the bathroom stinking the whole 32 floor unit out. Took 2 calls to 'magic' and two hours to get someone to do something about it, we had to get out it was that bad. In ice in the freezer so asked where the ice machine was; don't have one, wanted $5 to bring some to the room, and nothing nice about the was we were advised. Room full of teenagers downstairs partied until 5am, and then got up this morning and someone from upstairs spewed over the balcony onto our and about the next five floors down.
I have stayed with Hilton before and this place is no Hilton Hotel, beautiful building but the service and clientele suck.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Gold Coast, Australia