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“In the middle of the action”

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Hilton Surfers Paradise Hotel
Ranked #12 of 31 Hotels in Surfers Paradise
tasmania
Level 6 Contributor
142 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“In the middle of the action”
Reviewed 6 November 2012

Located in the middle of Surfers Paradise with fantastic facilities all round, the only possible drawback may be for families abd people looking for tranquility as the nightclubs can be heard faintly from where I was staying (9th floor) it may be quieter the higher you go but I can't comment on that.

Room Tip: 2 bedroom ocean view suites are the pick of the bunch
See more room tips
  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yabbie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 9 November 2012
Dear Yabbie67,

Thank you for feedback on your recent stay at Hilton Surfers Paradise.

The location of our hotel is very central and gives you endless opportunities there is something for everyone. I am happy to hear you enjoyed the hotel and I hope we can welcome you back to Hilton Surfers Paradise very soon.

Kind regards,
David Kelly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Kingaroy, Australia
Level 5 Contributor
90 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 6 November 2012

arrived early room apartment was ready, with complementary water and fruit on arrival. The city view from the 17th floor was spectacular. Daily room cleaning exceptional, with very friendly and efficient staff. Topped off with the daily Hilton breakfast, what more could you ask of a 3 day long weekend break.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bosskunga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 9 November 2012
Dear bosskunga,

Thank you for providing feedback on your recent stay at Hilton Surfers Paradise.

I am very happy to hear your room was ready when you arrived and you enjoyed the complimentary water and fruit. The views are amazing in our hotel and it sounds like you got a chance to enjoy it.

Thank you for the wonderful comments about our staff including Housekeeping I will be sure to pass these on to the team.

Overall it sounds like your three day break was very enjoyable and you had a relaxing stay. I hope we can welcome you back to Hilton Surfers Paradise soon.

Kind regards,
David Kelly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooloolaba, Australia
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 November 2012

Well locate to Surfers Paradice,
helpful staff,
Foyer needs more money spent on is ,
coffee shop on the ground floor very good.
rooms area a stand Gold Coast unit,
we were in the Residential part of the hotel

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 9 November 2012
Dear redwine1234,

Thank you for providing feedback on your recent stay at Hilton Surfers Paradise.

It is wonderful to hear you found our staff helpful and The Food Store a good choice for coffee.

In regards to the lobby I appreciate your feedback as we always strive to improve the guest experience and journey and I apologise on this instance it was not to your expectations.

I hope we can welcome you back to Hilton Surfers Paradise in the future.

Kind regards,
David Kelly
General Manger
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Level 6 Contributor
156 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 3 November 2012 via mobile

This is a beautiful building in a great spot but that's it. On checkin no assistance offered with bags, then got in the lift, 5 people in a small lift and the porter squeezes in a baggage trolley and manages to run over some lady's foot. Got in room and there was the most disgusting sewer smell, it was gag worthy, coming from the bathroom stinking the whole 32 floor unit out. Took 2 calls to 'magic' and two hours to get someone to do something about it, we had to get out it was that bad. In ice in the freezer so asked where the ice machine was; don't have one, wanted $5 to bring some to the room, and nothing nice about the was we were advised. Room full of teenagers downstairs partied until 5am, and then got up this morning and someone from upstairs spewed over the balcony onto our and about the next five floors down.

I have stayed with Hilton before and this place is no Hilton Hotel, beautiful building but the service and clientele suck.

Stayed November 2012, travelled with friends
Helpful?
1 Thank SimonBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
Reviewed 1 November 2012

What we liked:

When they found that were on our honeymoon, and we were staying for 9 nights, they offered us a spectacular room upgrade (offering us an ocean view serviced apartment instead of a hotel room).

The location is amazing, if you are looking for a nightlife, just walk outside the hotel to go to one of many many clubs, pubs and restaurants around the hotel.

The serviced apartment had everything you need to enjoy your stay ( a balcony with an amazing view, fully-equiped kitchen, large living room and dining area, even the toilet had a city view, and a washer / dryer)

The staff were friendly and extremely helpful.

When we were stuck in the elevators, due to the storm and unexpected power outages, they quickly put the power back up and waited for us with beverages and calmed my wife down


Our dislikes:

Several things i would recommend the Hilton to look into:
1- My flight got delayed from Sydney, so when i called the hotel to inform them i will be late, they said they do not have a reservation for me and i had to contact Booking.com to check. After i called Booking.com they confirmed all is good just call them again, then they said they found it!! That really worried me for a while.

2- Calling the reception was very troublesome, it takes them a long time to pick up and sometimes i had to call several times

3- Calling the spa was even more troublesome, no one picked up and we had to go down to make our booking

4- They charged my card twice for the booking

5- Before offering us the upgrade, they gave us a room with two separate beds! (they did make it up with the upgrade) :)

6- After we were stuck in the elevator they said they will offer us a complementary breakfast, we did not get any!

Room Tip: Higher rooms are much quieter Serviced apartments offered are great
See more room tips
  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muaaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 5 November 2012
Dear Muaaz,

Thank you for providing feedback on your recent stay at Hilton Surfers Paradise.

Firstly I would like to say congratulations on your anniversary I am happy to hear you enjoyed your spectacular upgrade with an ocean view. The apartments are very spacious and cater for everything.

The location is a bonus and gives you plenty of things to do while in Surfers Paradise. I do appreciate the wonderful comments about our staff and will be sure to pass these onto our team.

I understand your frustration in regards to the trouble getting onto anyone this is something I will be sure to follow up.

As part of a new initiative at Hilton Surfers Paradise I welcome guest feedback at any time during your stay and prior to departure. Please feel free to contact my office directly on karlie.sims@hilton.com . Our philosophy at Hilton Surfers Paradise is “yes, we can” and we want all our guests to enjoy the true Hilton experience.

I do appreciate your feedback as we take it all very seriously. I do hope we can welcome you back to Hilton Surfers Paradise in the future.

Kind regards,
David Kelly
General Manager
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Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 November 2012

A "deluxe" room at Level 9, costs $2XX per night
You should NOT book this hotel if you want any good sleeps from Thursday to Sunday.... unless you like staying in the night clubs nearby. The party noises will last till 2:30-3:00am. The room is dim, white walls, it doesn't give up a hotel room style. Also, you couldn't find any better views because they are partly blocked by another high rise building "Soul".

The standard of this hotel is pretty similar to a service apartment. The security is poor, check-in speed is slow and parking spaces are less (but you may park at the residences bay).

I am a Hilton member, not recommend this hotel.

  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Char G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Macquarie
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 October 2012

We arrived an hour or so before scheduled check in, we were greeted by an extremely helpful and pleasant front desk attendant, being early was not a problem, as the apartment was ready. First impression, counts so much,well done.
I had read reviews from Tripadvisor regarding the noise problems, so I had contacted the Hotel previous to our arrival and made a request for a room on high level, this request was met with a pleasant response and our room was on the 46th floor. We were celebrating an anniversary and birthday, so it was a wonderful surprise to enter our room to be greeted with a bottle of champagne on ice and some delicious chocolates.
We chose a 2 bedroom apartment, as we were travelling with friends, with ocean views. The rooms were well appointed, spacious, clean, and the beds very comfortable.It was lovely to sit on the balcony drinking champagne,relaxing and enjoying the spectacular view, and we were even lucky enough to see whales out off in the distance.
The hotel is situated in the middle of great shops, restaurants and of course the beach. We didn't do the nightclubs and from our room level we didn't even know they existed. No noise at all.
Saturday night we ate at "SALT" Now this is a great place to eat, service was wonderful and the food very, very nice. Once again we were spoilt with anniversary drinks and some special treats. It was wonderful how everyone made our weekend memorable.
We will definitely be visiting the Hilton at Surfers again, as will our friends who were just as impressed as we were. We have all stayed at various Hilton establishments around the world, and this certainly has a high standard . Thanks so much to the friendly Hilton staff.
Very very happy.

Room Tip: Request a high level room not only for the noise reduction but the spectacular view.
See more room tips
  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LVL143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 31 October 2012
Dear LVL143,

Thank you for providing feedback on your recent stay at Hilton Surfers Paradise.

Firstly I would like to say happy anniversary and I am very happy to hear you had a wonderful celebration.

I am happy to hear you enjoyed your high floor and had the chance to enjoy some champagne on the balcony. The location of our hotel is fantastic and gives you endless options while here.

Salt Grill is a great dining experience and it sounds like it didn't disappoint.

I appreciate your lovely comments and I do hope we can welcome you back to Hilton Surfers Paradise very soon.

Kind regards,
David Kelly
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#11 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Ctrip TA, Hotels.com, Ebookers, Cancelon and getaroom.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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