Having received a wonderful experience many times at the new Hilton in Melbourne why wouldn't you expect the same at the new Hilton Surfers Paradise.
By 3.00pm on day one our room still had not been attended to. No one answered the"magic" button for me to complain so I visited reception and they assured me it would be done immediately but alas I paid a second visit to reception an hour later.
Once done....in fairness to the hotel they did send a complimentary bottle of wine. Would I have received the same had I not been a Diamond member?
As for breakfast. Too few staff on the quiet days. More staff but poor service on the busy days. Cold waffles, empty buffet, slow coffee, unclean tables and what appeared demoralized stressed staff.
Shame really because the rooms are good but the competition in the area is strong...
Oh bad beware when using the Hilton phone booking. They only offered me their 30% off room rate when I said I would not pay their quoted price.... Poor show Hilton!
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Gold Coast, Australia