We booked two families for a week. Both were 2brdm ocean views. Our friends got a north facing room and ours was on the south. Our South facing room had almost no ocean view. Very disappointing .
If you call reception you always have to wait. The "magic" instant response button is no such thing.
We had to call three separate days to have our room made up. Three times they didn't even provide clean towels and once they ran out. The room servicing is quite poor.
What was also disappointing was the elevators. Very slow. Don't use them on Saturday afternoon when many people are checking in. Don't checkin on Saturday. The lines were ridiculously long. Actually some of the staff said it's always like that on a Saturday.
The location however is excellent (if you like to be central) and the room itself had excellent fixtures and great beds.
I don't think I'd stay there again. Didn't look and feel like a Hilton and it had very little Hilton branding. It's just average.
Don't be fooled by the ocean view photos nor the pool photos unless you can handle a pool without heating.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Hilton EMEA, Expedia, Agoda, Hotels.com, Ebookers, Cancelon and getaroom.com so you can book your Hilton Surfers Paradise Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia