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Hilton Surfers Paradise Hotel
Ranked #12 of 32 Hotels in Surfers Paradise
Brisbane, Australia
1 review
“Hilton delivers!”
Reviewed 17 December 2013

This is probably the best location on the gold coast for a hotel. Very nice staff, and good decent room. Great view from the 51st level. If they can get you up high with a view they will definitely try down at the reception. I didn't have to ask. Would stay again for sure!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jaskurn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 December 2013
Dear Jaskurn S,

Thank you for posting your review, I appreciate your feedback.

I am delighted to read you enjoyd your stay in particular the view from the 51st floor.

We hope to see you back on future travels.

Best regards,
Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,174 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Brisbane, Australia
1 review
Reviewed 17 December 2013

Room very noisy.Nosise from out in the hall way and from the street below. And the maid walked in our room while there. The parking was very confusing. And I though thay might park our car. Consuer where to interested in talking amoung them self.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 26 December 2013
Dear Peter C,

Thank you for your review, I appreciate your feedback.

I was sorry to see that you did not fully enjoy your stay and I have shared your thoughts with those concerned. I am sorry that the Concierge team appeared to be less attentive than normal.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 17 December 2013

Stayed here for a weekend away recently and it did not disappoint. Rooms were lovely, restaurant had the nicest food I have ever eaten and the Day Spa was the best I have ever been too. Fantastic service. I will definitey be back.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Emily K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 December 2013
Dear Emily K,

Thank you for posting your review, I appreciate your feedback.

I am pleased to read your stay met your expectations and we look forward to welcoming you back again soon.

Best regards,
Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 16 December 2013 via mobile

This was our first leg of our honeymoon. Stayed over the weekend on the 14 th floor in an executive room (courtesy a travel zoo deal we stumbled upon in march this year) . Lovely views of the ocean from our balcony (of course u can't get rid of the Soul apartments that reduce your 180 degree view to let's say 150. Package included conti breakfast and access to the executive lounge for complimentary anti pasto n few drinks in the evening (6-8pm). There is absolutely nothing better than to relax in the exec lounge after an entire day spent touring places. The benefits were tremendous and i am going to look fwd to such executive rooms with Hilton in the future.
Drawbacks - inspite of making it clear that we are honeymooners and after confirming the same at front desk, we had to still follow up upon checking in for the usual honeymoon benefits( I.e a bottle of sparkling wine only in this case), However what was more important was the immediate action taken to provide the benefit. All good in the end.
And if your looking for additional benefits such a ocean view etc. u can request the same on the reservation page for an additional $19.
Will definitely come back to GC and stay at hilton

Stayed December 2013, travelled as a couple
Helpful?
Thank NikhilPat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 December 2013
Dear NikhilPat,

Thank you for posting your review, I appreciate your feedback.

Congratulations on your recent wedding and I am pleased to hear your honeymoon was wonderful.

Thank you for choosing to stay at Hilton Surfers Paradise.

Best regards,
Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2013

My husband and i frequently go to goldcoast as we love it there and stay in surfers paradise, this was the first time we stayed at the hilton. We were alittle disappointed in our room. I found cigarette ashes on our chair, there was a clothes hanger hanging outside our balcony, and the most frustrating thing was the amount of fruit flys that were in our room. We have stayed in 5 star hotels and never had this experience with fruit flys. We decided to try the breakfast buffet at the hotel and even though it was quite enjoyable the amount of fruit flys again handing around our table we weren't able to completely enjoy our meal and as we were too busy keeping an eye on those fruit flys. Some 5 star hotels we stay at provide a free courtesy bus for example to go to pacific fair and jupiters casino and the hilton didn't provide such a service, being 5 star and for its name that is something they should consider. We were very pleased with the staff at the hotel, all were very friendly. For what we paid, its not worth staying there again. We wont be returning.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Noels123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 26 December 2013
Dear Noels123,

Thank you for posting your review of the hotel, I appreciate your feedback.

Naturally it was disappointing to see that you did not fully enjoy your stay with us. I have noted your comments and have fully taken on board your thoughts.

Thank you for choosing to stay at Hilton Surfers Paradise and if you do decide to return do let me know so we can ensure a more pleasing outcome for you.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
Reviewed 15 December 2013

Wonderful hotel, location was the best walking distance to beach, shops. Children friendly. hotel staff where fantastic always willing to help. Rooms were clean and tidy. had a fantastic ocean view. Would recommend to anyone.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roseyasin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 16 December 2013
Dear Roseyasin,

Thank you for posting your review, we appreciate your feedback and were delighted to see you enjoyed your stay at Hilton Surfers Paradise. We hope to see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
Reservation Options:
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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