The Hilton Residences are in the middle of the tourist area of Surfer's Paradise, and staying on the 28th floor and sea facing ensured that noise was not an issue. The 2 bedroom apartment we stayed in was immaculate.
The counter staff were very helpful and pleasant (special mention to Joseph who noticed that people were queuing to check in, and eased back on the staff training: he and a colleague later helped me jump start a flat battery in the basement).
We didn't take the breakfast option... there are so many cafes and restaurants around you'd be crazy not to go out.
The Internet service in the hotel is painful: Intertouch or whatever. If you have several phones each one has to be signed up separately for $$$. Better option: stick a Telstra 3Gb data SIM into a phone/iPad and enable it as a hotstop for the others to use.
Otherwise, this is a great Hilton experience and highly recommended.
Having said that, I'm going to leave a couple of pointers to the Hilton staff (this shouldn't affect your stay, it's just something they should know)
- the car park smells faintly of garbage, and I read another reviewer that identified a smell coming from the garbage chute. Whilst not a showstopper, this problem needs to be fixed if you expect to remain a 5 star with excellent rating.
- the house keeping staff forgot to replace bath towels for 2 days. Fortunately, a reminder call fixed this in a few minutes but it's something that shouldn't be happening in a 5 star.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia