It's a shame that a nice and new hotel can open with such poor customer service.
Staff that constantly use guest elevators to go floor to floor for their own work slow guests down... Floor by floor.
Staff that do not greet guests.
Overcrowded breakfast outlet (still with the old paper and highlighter to validate your existence) and a telephone operator that does not answer your call in a timeframe that Hilton would expect much, much faster.
We requested extra towels in the room. 2 phone calls later we finally got them.
We requested our room to be serviced at 9:30 am. On our return at 3pm it was not attended to.
I have to remind myself to lower my expectations.. This is not Four Seasons or Shangri-La, this is Hilton.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Gold Coast, Australia