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“Hilton Surfers” 3 of 5 bubbles
Review of Hilton Surfers Paradise Hotel

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Hilton Surfers Paradise Hotel
Ranked #13 of 33 Hotels in Surfers Paradise
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hilton Surfers”
3 of 5 bubbles Reviewed 2 April 2014

Needs upgrading. It is showing its age and while the staff are really good, there are many aspects that need improving to bring the Hilton back to where one expects a Hilton Hotel to be in Australia. There are some hazardous areas in the bathroom that need rectification – ie dangerous slippery floors

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 11 April 2014
Dear Ian F,

Thank you for sharing your review, I appreciate your feedback.

I have noted your comments regarding the bathroom floor and have shared my comments with you following your feedback through Hilton's guest survey portal. I trust we will see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,097 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Kingaroy, Australia
1 review
5 of 5 bubbles Reviewed 1 April 2014

Sensational. Excellent service, rooms and facilities. Breakfast was devine, as was all meals. Rooms were spotless. Staff super helpful. A fabulous place to stay if you visit the Gold Coast. Fitness centre and pool areas unreal. Views to die for. Thanks for an awesome stay.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Wayne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 11 April 2014
Dear Wayne M,

Thank you for posting your review, I appreciate your feedback.

Naturally I was pleased to see that you enjoyed your stay at the hotel and enjoyed all aspects of what we strive to offer our guests. We hope to see you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
86 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

The first thing you notice from the moment you step into the lobby is the casual approach to the staff uniform here, a step away from the more business like and professional standard that I am used to with the Hilton name. we arrived at 2pm for check in but had been advised that our room was note ready, we left our bags with the concierge and went out for an hour.

Once we had come back, we were advised that our room was still not ready and to be seated so they could find out what the problem was. It was another 15 minutes before they would get back to us and it turned out there had been an electrical fault in the room, so we were upgraded and offered complimentary drinks sent up to our room.

As we were late in getting up to our room, we were almost late for a dinner date, but there was one gentleman who I can't recall the name of, that went above and beyond to help us out. The ladies on the front desk didn't seem to care.

The room we got was big and had a nice view. the bathroom almost seamed a little too big and had a lot of wasted space. The bed was really comfortable! The location is simply the best address you could ask for in surfers paradise!

Allthough I am a little late in writing this review (we stayed late last year), I hope things have picked up a little as we would love to give this place another try!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lachlan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 11 April 2014
Dear Lachlan T,

Thank you for posting your review, I appreciate your feedback as it assists in helping us identify where we do well and where we can devote time to improvements.

I appreciate your sentiments following your stay in November last year, I was pleased that you enjoyed your room, location and our comfortable beds.

We hope to see you back on future travels.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pj
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

Stayed here from 23-27 March 2014. Booked 3 rooms for a party of 9. All rooms on same floor, quite spacious, good housekeeping.

Excellent front desk service & concierge was excellent. Booked all our Movieworld, Seaworld & cruise tickets through them. Breakfast was sufficient but service was excellent. The bald guy manning the place was great! Forgot his name though. Tip top service all round.

Thank you Hilton Surfers Paradise!

Great location

Stayed March 2014, travelled with family
Helpful?
Thank taziah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 11 April 2014
Dear taziah,

Thank you for posting your review, I appreciate your feedback,

It was great to see that you enjoyed your stay and found the team able to enhance your experience.

Thank you for choosing to stay at Hilton Surfers Paradise Hotel and Residences.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rossendale, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 30 March 2014

My partner and I stayed at the Hilton for 3 nights in Feb 2014, when we arrived in the evening we were underwelmed by its location, entrance and lobby.The hotel is situated right in the centre of Surfers on top of a shopping precinct and we entered the hotel through a very unimposing doorway in the precinct. On entering the lobby we felt the lobby and check-in area were drab and uninspiring,the majority of public areas we later found to be like this, very drab and lacking in natural light and colour. Our room was a good size and well appointed with a huge bathroom but the colour scheme of dark browm was very drab, the view from the balcony wasn't too good as you looked down on the top of the shoppimg precinct's air conditioning units etc. While we were in Surfers we went to the Marriott which was just a way out of the centre, we only saw the entrance and lobby but this was how a top class hotel should look and feel. If we ever ventured to Surfers again we would definitely stay there.

Room Tip: stay at the Marriott
See more room tips
  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank StevenRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 11 April 2014
Dear StevenRob,

Thank you for your review, I appreciate your feedback.

I appreciate your sentiments expressed relating to interior design and understand that individual tastes vary. I am sorry that you did not like the design of the hotel but was pleased that your room met your expectations from a size and bathroom perspective.

Thank you for choosing to stay at Hilton Surfers Paradise.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunshine Coast, Australia
1 review
4 of 5 bubbles Reviewed 28 March 2014

Very helpful, happy staff...Great central location in Surfer's Paradise, allowed us to park the car and walk to shops, restaurants and the beach. Rooms are very clean and House Cleaning staff More than ready to assist. We have stayed at this Hotel before and I am sure we will again.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Janette W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 30 March 2014
Dear Janette W,

Thank you for posting your review.

I am pleased to read your enjoyed your second stay at Hilton Surfers Paradise in particular the location.

We look forward to welcoming you back again soon.

Best regards,
Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tweed Heads, Australia
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 26 March 2014

Stayed here as a very good deal in an executive room. Prior to arrival all enquiries to organise restaurant bookings and parking were answered with great helpfulness. On arrival, we were treated like very special guests, even organised a complimentary bottle of bubbles as we were celebrating a birthday! Our room was spacious, quiet, clean and with all the amenities you would expect from the Hilton brand. We enjoyed the executive lounge and it's offerings although limited choice. Only negative was the pool area was scattered with discarded wet towels and as we had walked out the wrong door, it took a while to find where the dry ones were. Booking out was a pleasurable experience, the reception staff were amazing.
The Hilton is in a great location, a few steps from Cavill ave, not far from the beach and a multitude of dining choices. Really enjoyed our stay here.

Room Tip: Executive rooms give you access to the lounge which had lovely views of the coast while accessing co...
See more room tips
  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luv2Travel080257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 30 March 2014
Dear Luv2Travel080257,

Thank you for posting your review. I appreciate your feedback.

I am pleased to read all your enquires were answered and it contributed to you having an enjoyable stay.

Your feedback in relation to the pool area has been noted and passed on.

Thank you for choosing to stay at Hilton Surfers Paradise and we look forward to welcoming you back again soon.

Best regards,
Chris Partridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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