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“Extremely pleasant stay”

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Hilton Surfers Paradise
Ranked #14 of 31 Hotels in Surfers Paradise
Reviewed 7 June 2014

I took my Dad to Surfers Paradise for a weekend getaway, and had a great time. The hotel staff were very attentive and polite, and the Executive Lounge had delicious food and beverages, and a great view. The room was comfortable and designed well.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank 35aarons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 19 June 2014

Dear 35aarons,

Thank you for posting your review, we were delighted to see that you enjoyed your stay and the Executive Lounge experience.

We hope to see you back soon.

Best regards,

Chris Partridg

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2,015 - 2,021 of 3,389 reviews

Reviewed 6 June 2014

Great location (very close to beach and shopping), good value and variety for breakfast buffet. Clean and modern rooms/bathroom, super comfortable bed and friendly staff - a real joy to stay at this hotel. Definitely will return.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 19 June 2014

Dear Natalie G,

Thank you for posting your review, we were delighted to see that you enjoyed your stay.

We look forward to welcoming you back on future travels.

Best regards,

Chris Partridge

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Reviewed 5 June 2014 via mobile

You will be paying extra for the brand name and nothing else. The Hotel rooms are built on top of several nightclubs so be prepared to be up all night listening to screams, yelling, street fights and music until 6am. The views are obstructed. Even on the higher floors. The staff must receive endless complaints so expect any you might have to fall on deaf ears. The pool looks nothing like it does in the photos. The pool side bar seems permanently closed. The whole complex has a sterile feel. Missing toiletries in the room, slow house cleaning, broken windows,
carpet stains and burns, terrible coffee from room service. Just don't do it. Stay somewhere else

  • Stayed: May 2014
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4  Thank Lefty74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 6 June 2014

Dear Lefty74,

Thank you for sharing your review, I appreciate your feedback.

I am sorry that your stay with us did not meet your expectations, I am not sure if you let our team know of your concerns while at the hotel and if so I am sorry that felt that you weren't listened to.

While the hotel is located in Orchid Avenue which is famous for the variety of nightlife, we are not actually built over nightclubs. Naturally I am sorry that your sleep was disturbed by noise from outside the building.

I am concerned about your comments regarding the room condition but cannot tell from your review what room you occupied so would be grateful if you could let us know. Please feel free to make contact on 07 5680 8013.

Best regards,

Chris Partridge

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Reviewed 5 June 2014

The hotel view is awesome, convenient and close to the spotless beach, shops, and retaurants. My young adult children, my mother and I enjoyed our stay in the sky residence, particulary the living room and the kitchen.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ananda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 6 June 2014

Dear Ananda S,

Thank you you for sharing your review following your stay in a Sky residence, we value your feedback.

Naturally I will be delighted to share with the team that you had an awesome stay and we hope to see you back if your travels bring you back to Surfers Paradise.

Best regards,

Chris Partridge

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Reviewed 5 June 2014

Not a 5 star service. Room double booked and two men entered our room while we were there (3 women). Bedding short as we booked for 3 singles and had only two. Room very small for deluxe. Nice bathroom though.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts
Thank MRB08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 6 June 2014

Dear MRB08,

Thank you for your review, I appreciate your feedback.

Naturally I am very sorry that your stay did not go as well as anticipated and for the error in the allocation of your room. I note you provided feedback through the hotel's survey site and we will respond in more detail directly to you.

Thank you for choosing to stay at Hilton Surfers paradise.

Best regards,

Chris Partridge

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Reviewed 4 June 2014

everything about the Hilton is average apart from the bed maybe was above expectation generally clean apart from the sauna just no wowness in the factor No choice in room I should have said no thanks and got a room higher than 5th level but obviously the reception lad was out to do an average job

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Petdoc2936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 6 June 2014

Dear Chris L,

Thank you for sharing your review, I appreciate your feedback.

I am sorry to see that you did not leave with the impression of being wowed by the hotel and our team. I was disappointed to see that on arrival you did not experience our normal warm and friendly welcome.

Rooms at the hotel are of different categories and different rates with Standard rooms on lower floors and Deluxe higher up. The hotel itself occupies floors from the 3rd level to the 15th with our Executive rooms on levels 12 to 15 in the Orchid Tower with residences from the 16th floor and above.

Once again apologies that you left disappointed, do let us know if you plan a return trip so we can ensure more positive memories.

Best regards,

Chris Partridge

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Reviewed 4 June 2014

Located at the coolest spot in Gold Coast. A few minutes walk to the beach and shopping spots. A perfect place to stay especially for families. would be a perfect 10 if there were shuttles provided to attractions like Sea World and all.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Rashidi Himzal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise, responded to this reviewResponded 6 June 2014

Dear Rashidi Himzal I,

Thank you for sharing your review on the hotel's Tripadvisor page, I appreciate your feedback.

I was very pleased to see you enjoyed your stay with us and found the hotel perfect for the beach, shops and that we were a good choice for a family holiday. While the hotel does not operate a shuttle service to the theme parks, there is a shuttle bus service that picks up guests directly from the hotel on a daily basis, tickets can be obtained through the hotel Concierge.

Thank you for choosing to stay at Hilton Surfers Paradise.

Best regrads,

Chris Partridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 On the Beach Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#14 Luxury Hotel in Surfers Paradise
Price Range: £124 - £353 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Gold Coast, Australia

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