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“Good value overall”

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Hilton Surfers Paradise Hotel
Ranked #12 of 31 Hotels in Surfers Paradise
Bundoora, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good value overall”
Reviewed 10 June 2014

This was my first time stay in Hilton and overall was quite good. The breakfast is really good with lots of Choices. The room is clean and fresh. Only down part is a bit noisy during the night since close to night club. We were stay at Level 13. We definitely will return next time and prefer to stay higher levels if possible.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Outspace2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear Outspace2001,

Thank you for posting your review, we are pleased that in general your stay met expectations at Hilton Surfers Paradise. The hotel is located in the heart of Surfers Paradise which is known as the entertainment centre for the Gold Coast, I am sorry that you may have been disturbed from outside the hotel during your stay.

If you wish to return and stay on a higher floor then a Hilton Residence would accommodate your preference as the hotel rooms are located from level 3 to level 15.

Best regards,

Chris Partridge
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

The curtains were stained , the bed smelt like BO , we had to ask for another doona as the one used had blood stains on it .

I could here the Dj talking over the music till 5 am.

The balcony is always windy and had no chairs on it .

The entry to our building was out of order for 4 days

The shower leaks so it left a pool of water on the bathroom floor

Bathroom sink broken

Windows filthy


That TRAM OMG worst invention to the GC

Loud whistling noise through the apartment , even with the lightest breeze

DONT DO IT.........unless you like to stay up all night listening to music , trams and wind.....

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nothappyjan73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear nothappyjan73,

Thank you for posting your review, naturally we are disappointed to see that you did not enjoy your stay.

All apartments in the Hilton Residences have balcony furniture so it is unusual to see your apartment did not. While Hilton manages Residences in the property, there are also apartments that can be rented through other means for which we are not responsible. I would be interested to understand what apartment number you stayed in to be able to verify your feedback and would appreciate it if you could let me know by contacting me at the hotel.

Thank you and best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level 5 Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 June 2014

We stayed at the Hilton Residences for one night during this long weekend. The lobby area is very unimpressive, small and messy. Checking-in and checking-out was easy. We were very dissapointed with room, we had paid for a room with ocean view but the one that was given to us hardly had any ocean view, it was surrounded by city view and only had a tiny bit of the ocean view from the windows in the living areas. However, the apartment was very clean and very well kept, it had everything that one would need (cutlery, crockery, glass ware, laundry etc). Location wise one could not ask for anything better. It is right in the middle of the Surfers Paradise and close to almost everything.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yasmin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear Yasmin K,

Thank you for posting your review, we were delighted to see that you enjoyed your stay at Hilton Surfers Paradise Residences. It was great see that you found our location handy for your holiday activities. We note your feedback regarding the view of the ocean from the lounge area of your apartment might not have been to your expectation. Each apartment has a slightly different aspect that offers varying views of the Ocean and City of Surfers Paradise but an Ocean View apartment will include a view of the sea rather than that of the city and hinterland.

We hope to see you back in the future.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 June 2014 via mobile

We enjoyed our stay at the Hilton Surfers Paradise even though we didn't particularly like the resort itself. We stayed in a 2 bed suite in the sky residence building and found the rooms to be comfy and quiet if not a tad on the compact side. The beds were very comfortable and rooms clean. Shower was lovely.
The buffet style breakfasts were of an excellent standard.
In Europe in a hotel of this standard we have come to be used to free Wifi so it seemed slightly backward to us to be asked to pay extra but this is my only bugbear (obviously hotels that offer free wifi have included the price somewhere, but people especially Europeans have come to expect it- it makes everyone happy and it's 2014 for goodness sakes). If the 3* motel we stayed in in katoomba can offer it free then I think the Hilton could manage it too. If the wifi had been included I would have given a 5!

Stayed May 2014
Helpful?
1 Thank CamperVanDream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear CamperVanDream,

Thank you for posting your review, we were delighted to see that you enjoyed your stay at Hilton Surfers Paradise and that breakfast met your expectations.

We hope you enjoyed your holiday and perhaps we will see you back if your travels see you back downunder.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Entrance, NSW, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We stayed for 3 nights over the weekend. We stayed in a King Executive Suite. It was absolutely stunning. Views were breath taking. The hotel itself is pure luxury. To top it off we had access to the executive lounge where we were offered complimentary breakfast which was delicious and complimentary alcoholic beverages and tapas in the evening. Additionally we were given complimentary secure parking. The staff were so friendly and helpful. We will definitely be back! We loved it there!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Paige O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear Paige O,

Thank you for posting your review. Naturally we were delighted to see that you enjoyed your stay at the hotel and the Executive Lounge experience. We look forward to seeing you back soon.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 June 2014

I took my Dad to Surfers Paradise for a weekend getaway, and had a great time. The hotel staff were very attentive and polite, and the Executive Lounge had delicious food and beverages, and a great view. The room was comfortable and designed well.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 35aarons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear 35aarons,

Thank you for posting your review, we were delighted to see that you enjoyed your stay and the Executive Lounge experience.

We hope to see you back soon.

Best regards,

Chris Partridg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Wellington, New Zealand
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 June 2014

Great location (very close to beach and shopping), good value and variety for breakfast buffet. Clean and modern rooms/bathroom, super comfortable bed and friendly staff - a real joy to stay at this hotel. Definitely will return.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Natalie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 19 June 2014
Dear Natalie G,

Thank you for posting your review, we were delighted to see that you enjoyed your stay.

We look forward to welcoming you back on future travels.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#12 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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