Ok, I have stayed at this hotel before - July 2013. My review is on TA (July 2013). I gave it 2/5 - the whole stay was a shambles. Despite saying I would never stay here again, I went back on my word and gave it another shot (I am a big Hilton fan - just not this one). My husband decided he wanted to have his 30th birthday party at a restaurant at Surfers, so I booked the Hilton again to stay for the night and I'm pretty glad I did.
Checkin - we arrived early and was told our room was ready. I asked if it was ocean view. I was told it wasn't, but if we waited an hour we could have an ocean view - no problem, I wanted to go shopping anyway. We came back in an hour and the room was ready. As I had noted on the booking that it was my husband's 30th they gave us 2 free buffet breakfasts - lovely!
We were in an executive room. The room was large and very clean. We had a balcony, but as I mentioned in my first post, there was still no furniture on it, so you can't even sit out and enjoy the view. Overall - the room was nice.
Executive lounge - we went up for afternoon tea - this consisted of one cake, a bowl with 2 apples in and a plate with 6 muesli bars - it looked a bit scabby and I don't think I'd be fussed about having "executive privileges" again.
The pool looked nice, but we didn't use it.
The staff were all really friendly (their uniform with the blue top with the holes cut out in the shoulders is still dreadful and whoever designed it should be shot (not literally). It's not very "hilton" at all.
Breakfast buffet - it was ok - not worth the money (but good for free!). The buffet doesn't even begin to compare with that of other Hilton buffets around the world (Beijing being the absolute stand out). But it is Australia and usually we seem to pay more and get less, so it's kind of expected.
Overall - this stay was much more pleasant than my last and I would now stay here again. Whilst not everything was "perfect", for the right price it is a nice stay.
Oh - one VERY annoying thing though was that some idiot (probably thought they were so funny) set the alarm clock for 4am - so we were rudely awaken at 4am. I advised reception of this upon checkout and suggested that perhaps housekeeping should check the alarm clocks and make sure they are deactivated for the next guests to the room.
- Official Description (provided by the hotel):
- Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more less
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- Also Known As:
- Hilton Surfers Paradise Hotel And Residences
- Hilton Surfers Paradise Hotel Gold Coast, Australia