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“Nice place to stay”

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Hilton Surfers Paradise Hotel
Ranked #13 of 31 Hotels in Surfers Paradise
Reviewed 9 July 2014

Staff were very accommodating & friendly. We arrived at 11.45am and were able to check in straight away which was a bonus. The 2 bedroom unit was very spacious and clean. Good facilities to use. Would stay here again.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Karen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear Karen T,

Thank you for your review, we appreciate your feedback.

I am pleased to see you enjoyed your stay in a 2 bedroom Residence. We look forward to the opportunity to welcome you back in the future.

Best regards,

Chris Partridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,910 - 1,916 of 3,327 reviews

Reviewed 7 July 2014

Stayed here recently with family of 4 in a 3 bedroom ocean view room. Arrived around 1 pm and our room was ready, checking in was quick and smooth. The room was very clean with lots of space. Kitchen has full size fridge, dishwasher, microwave. The beds were very comfortable and each bedroom had great views. Bathrooms where big with lots of toiletries supplied and good hair dryers. The view from the 16th floor was beautiful was able to sit out on the balcony and enjoy watching the surf role in. The staff were friendly and the concierge was very helpful. The room also has washing machine and dryer which was handy to dry off wet clothes. The location is perfect right in the middle of Surfers just near Carvill Ave. The only thing I was not happy with was wifi was not free you had to pay 29 dollars a day for that service this place is not cheap to stay at and you would think free wifi would be included. I would stay here again because of the location and the size of the room it was perfect for a family of 4.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank AussieGirls4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear AussieGirls4,

Thank you for your review, we appreciate your feedback.

It was great to see that you enjoyed your stay in a 3 bedroom residence and and you found everything as it should be for your family holiday.

Best regards,

Chris Partridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We have just returned from a short holiday to Surfers Paradise and we couldn't have stayed anywhere better than the Hilton!!

I booked a 3 bedroom ocean view suite. Admittedly, I wasn't 100% impressed with the 1st 3 bedroom suite that we were given (tower 1), however, when I asked if there were any other 3 bedroom suites available, we were shown a different suite in Tower 2 which was fantastic...bigger and better views!

Lucianna and Lindee, both Guest Services Agents, were amazing - extremely helpful and super friendly...what great assets for any business, particularly in hospitality!! Service was great, the apartment was lovely and the views from every room in our apartment were breathtaking. All staff were very helpful. Even once we had checked out, I had to contact the hotel about some items that one of the kids had left behind and even this was handled beautifully...a very big thank you. Definitely will go there again!!

Room Tip: Tower 2 - 3 bedroom ocean view suites are the way to go!!
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Rina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear Rina D,

Thank you for your review, we appreciate your feedback.

Naturally I was delighted to see you enjoyed your stay in a 3 bedroom residence, it is great to see you left with positive memories regarding your experience.

Best regards,

Chris Partridge

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Reviewed 5 July 2014 via mobile

It is the biggest 'standard' I've ever had. The bathroom was big and modern. From the moment I entered the hotel I could see/tell everything has been thought of, great and friendly staff, big room offering privacy and comfort and the food at the restaurant is divine

Stayed: May 2014, travelled with friends
Thank nlarue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear nlarue,

Thank you for your review, we appreciate your feedback.

It was great to see that you enjoyed your stay at the hotel and we look forward to welcoming you back soon.

Best regards,

Chris Partridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Stayed for a night last sunday and could not wish for more . Location is great staff superb and the room excellent.
The Executive Lounge a great attraction.
As we live on the Gold Coast we only spend a night now and then for a special occasion and for that it is perfect.

Room Tip: The wellness rooms seem to have the best views We were upgraded to a J/ Suite 603 which was very...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Leigh111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear Leigh111,

Thank you for taking time to review your stay, we appreciate your feedback.

It was great to see that you enjoyed another stay at the hotel and found everything as it should be.

Best regards,

Chris Partridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014 via mobile

I stayed for 2 nights to catch up with my family from Victoria...
I found the Hilton to be great value, everything was close by, Caville Ave around the corner and beach 5 minute walk away.. Eating out was not a problem as there were great choices everywhere ..

Stayed: July 2014
Thank Vikki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 3 July 2014

Dear Vikki S,

Thank you for your review, I was pleased to see that you enjoyed your stay and our central location in the heart of Surfers Paradise. We hope to see you back soon.

Best regards,

Chris Partridge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Great Hotel, walking distance to everything around Cavell Mall and the beach. Polite staff, good parking facilities and exceptionally clean rooms. Was a little tricky to find due to road changes/tram lines going in.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Maree C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this reviewResponded 18 July 2014

Dear Maree C,

Thank you for taking time to review your stay, we certainly appreciate your feedback and were pleased to see you enjoyed your stay.

Best regards,

Chris Partridge

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range: £127 - £323 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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