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Hilton Surfers Paradise Hotel
Ranked #13 of 32 Hotels in Surfers Paradise
Sa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Loved our time here!”
5 of 5 bubbles Reviewed 14 July 2014

The Hilton has it all - great rooms, amazing views, great pool areas and close to everything. Once stepping outside of the hotel, you have Cavill Mall and surrounding streets only steps away. The lifts did take some time to arrive at busy times but this cannot be helped with the number of guests staying. We absolutely loved having our breakfast on the balcony each morning overlooking our view of the beach and enjoying the sunshine. The floor to ceiling glass windows gave us a fantastic view at night - from the beach to the hinterland.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Leanne N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear Leanne N,

Thank you for your review, I appreciate your feedback.

It was great to see that you had a lovely time and enjoyed your Residence accommodation and especially being able to have breakfast on the balcony overlooking the beach.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (682)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Sunshine Coast, Australia
1 review
3 of 5 bubbles Reviewed 14 July 2014

My wife and I did enjoy our stay but our room was not ready when we got up there. Had to make calls to get rectified. Finding someone to get our bags and the long wait to check in. The poor girl on reception was working very hard and fast but NO one came to help her.School holidays you would think you would have enough staff. Not a 4-5 star.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear Derek S,

Thank you for your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay but dio apologise that you encountered some delays while checking in to the hotel.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

Overall - nice hotel with good facilities and nice rooms however some concerns;

Have been there 2 days so far in the residences - and the elevators are a disaster - can take 15 minutes to wait for one. Having several elevators out of service for 48 hrs Ina 5 star hotel isn't really acceptable.
Staff just want to blame in on the contractors rather than apologise and explain when it'll be fixed. Customer elevators are also used by service staff so it impacts room cleaning, room service etc - and have dirty room service trays lying all over our floor which have been there 12+ hours.

Salt restaurant is great!

Close to awesome - but yet so far

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iain l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear iain !,

Thank you for your review, I appreciate your feedback.

I was pleased to see that you enjoyed your stay but obviously sorry that we encountered some issues with the lifts that impacted on your overall experience.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 July 2014 via mobile

A beautiful hotel nestled in the heart of Surfers Paradise. This hotel has welcoming and friendly staff. Our room #512 was spacious with a luxurious bathroom and only a short stroll to the gorgeous beaches of the gold coast. Very special.

Stayed July 2014, travelled as a couple
Helpful?
Thank AnnaKingaroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear AnnaKingaroy,

Thank you for your review, I appreciate your feedback and it was great to see that you enjoyed your stay at the hotel.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

Hilton provided an excellent location as a base for the Goldcoast marathon. Reception staff helpful and knowledgeable. Lots of restaurants nearby. Short walk to the shuttle bus to and from the event. Stunning room in a lovely new hotel. Very nice experience overall.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Gjj999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear Gjj99,

Thank you for your review, I appreciate your feedback.

It was great to see that you enjoyed your stay and found us well located to get to the GC Marathon start line. Next year we will have the added advantage of a Light Rail stop on our doorstep which will provide quick and easy transport to the Marathon location in Southport.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Seriously I can't rave enough about its location! THE MOST strategic location EVER! And the price is completely reasonable for that kinda super golden location. Now let's break it down.

Front Desk - Very rude! Unattentive staff, as if I was there to stay for free. But, room was ready super early at 8am, that was beyond pleasant, especially for me who'd just had a 10 hours flight.

Room - Stayed at the Hotel not the residence building. Nice room, very spacious. Very comfortable bed. No bath tub as usual but the size of the bathroom is really impressive!

Facilities - Didn't use both pools. Outdoor pool is too cold and indoor pool always have people in it. The ocean is literally 100m away, skip the pool and go straight for the ocean dip. I do not have a problem with the elevator though. I barely had to wait, it's always available within 20 seconds.

Location - Seriously this is what you're paying all that money for!! IT IS ULTRA STRATEGIC!! I was at the Hilton for a couple nights then I went to Cairns and when I got back I stayed at Meriton Serviced Apartments but I still got a cab and returned to Surfers Paradise regretting not staying at the Hilton! You could literally spend a day at Robina or Harbour Town, shop till you drop, come back to Hilton, drop all your shopping bags, head out by foot and start shopping again around Surfers Paradise.

If you're going to Surfers Paradise, give Hilton a try, there's a good chance you'll enjoy the stay.

  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank williamkardashian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear williamkardashian,

Thank you for your review, I appreciate your feedback.

It was great to see that you enojyed your stay and our location. I am sorry that you found the reception team less welcoming than we would expect however it was good to see that we got you checked in at 8:00am rather than our regular check in time of 3pm.

Best regards,

Chris Partridge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2014 via mobile

Stayed for the third time at this great hotel. On floor 15 and had a king relaxation room with perfect ocean views. We came to celebrate my husband's birthday and even received a complementary bottle of bubbles as a lovely surprise. Already talking about a return visit. Thankyou to hotel for making husband's birthday so enjoyable. All staff were so friendly and professional too.

Stayed July 2014, travelled as a couple
Helpful?
Thank hungtydiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHSP, General Manager at Hilton Surfers Paradise Hotel, responded to this review, 18 July 2014
Dear Hungtydiner,

Thank you for your review, I appreciate your feedback.

It was great to see you enjoyed your return stay and that we were able to make your husband's celebration memorable for all the right reasons.

Best regards,

Chris Partridge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Surfers Paradise Hotel

Property: Hilton Surfers Paradise Hotel
Address: 6 Orchid Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surfers Paradise
#6 On the Beach Hotel in Surfers Paradise
#6 Business Hotel in Surfers Paradise
#7 Romantic Hotel in Surfers Paradise
#7 Spa Hotel in Surfers Paradise
#13 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Surfers Paradise Hotel 5*
Number of rooms: 169
Official Description (provided by the hotel):
Hilton Surfers Paradise is the ultimate Gold Coast retreat, with famous beaches, shopping, dining and entertainment located right at the door step. The urban style resort offers a host of leisure facilities including four heated swimming pools, an indoor spa and sauna, pool bar, two gymnasiums and a theatre. For your comfort, the property is also home to an Executive Lounge with spectacular views of the Gold Coast from its' 15th floor location. The new signature restaurant at Hilton Surfers Paradise, Catch, offers a coastal atmosphere, and a menu focusing on fresh, sustainable seafood. As one of the newest 5 star hotels in the region, Hilton Surfers Paradise combines world class service and style with the benefits of a premier location to deliver an experience that promises life long memories. When staying at Hilton Surfers Paradise, you have the option of hotel rooms and suites, or the fully serviced, self contained, apartment style residence, which come complete with kitchen, laundry and separate living space. ... more   less 
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Also Known As:
Hilton Surfers Paradise Hotel And Residences
Hilton Surfers Paradise Hotel Gold Coast, Australia

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