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“Breath taking pure scenary wif pure awesome service n location fantasic”
Review of Peppers Soul

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Peppers Soul
Ranked #1 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 7 June 2014 via mobile

Definitely must book this Soul as once u chk in n you will be pure captivated by the pure scenary n service by Soul. Stayed on the 34 flr corner room n the apartment is confirmed one of the best in surfer paradise.....no wonder its called Soul.... my soul is totally wif them !!!!

Stayed: June 2014, travelled with family
Thank Molly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul, responded to this reviewResponded 10 June 2014

Dear Molly G,

What a sweet, lovely review this is. It is extremely nice of you to take the time to detail your experience with us for fellow travellers to see.

This type of feedback is what drives us daily to achieve the highest levels of guest satisfaction that we can.

I will be certain to share this with the team.

Sincerely,

Adam Taloni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,160 - 2,166 of 2,500 reviews

Reviewed 5 June 2014

Nice foyer, nice pool and facilities but the rooms are terrible! Havering stayed at most of the 5 star resorts on the coast I can honestly say this would be in the bottom 3. We stayed in a 3 bedroom as 3 friends and luckily we didn't bring our better halves as there would be no room for them except in bed. The master bedroom was a good size but the 2nd and 3rd were equivalent to a cheap London hotel where you can't swing a cat. Same goes for the bathrooms, good ensuite but main is about the size of a qantas 747 bathroom. By far the worst part is the living area, seating for 3 maybe 4 at best. As I said above, if we were 3 couples there would be no chance of a comfortable time in the room. Circle on cavill is probably only 4.5 stars but far superior to soul. Lastly for such an expensive building and to be so new, every single tap, shower, toilet roll holder etc etc was falling off. The PowerPoint in my room came completely out of the wall when removing a plug, can't be safe for kids. Sorry but no resort stacks up the the marriott!

Room Tip: If you are used to 3 star you will love it, if you are used to 5 star don't let the foyer and po...
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  • Stayed: May 2014, travelled with friends
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4  Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul, responded to this reviewResponded 10 June 2014

Dear Glenn S,

Thanks for taking the time to provide this review of your recent Soul experience.

I am pleased that you enjoyed the property's luxurious facilities. Our outdoor pool that hovers above the beach is certainly a highlight with most guests.

Our Three Bedroom Apartments are an average of 130sqm. Indeed the master bedroom is rather large comparing to the second and third bedrooms. For a truly spacious stay I can suggest perhaps trying one of our Sub-Penthouses for future visits. These are about double the size of our standard apartments and all furnished rather lavishly.

In relation to the items not working in the apartment, this is certainly not our standard level of offering and I will address with the appropriate departments.

Sincerely,

Adam Taloni

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Reviewed 4 June 2014

The Soul apartments were a piece of luxury, just what we were after. We got a 2 bedroom apartment rooms great sizes, bathrooms high end and our view was the whole of the gold coast beach…what more could you ask for. Thank you

  • Stayed: May 2014, travelled with family
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Thank pipwake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul, responded to this reviewResponded 5 June 2014

Dear Pipwake,

Thank you so much for your contribution to our Trip Advisor page.

We do indeed love hearing from our guests, particularly when they have such a fantastic luxury experience with us.

The Gold Coast really is perfect this time of year. It is sunny, temperatures are in the mid-twenties, and the ocean is still warm. It really is like....Paradise!

I hope to see you again.

Sincerely,

Adam Taloni

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Reviewed 2 June 2014

We stayed last week as a surprise for my husbands 30th birthday and the whole stay was absolutely perfect! We stayed in a 2 bedroom apartment on the 58th floor which was heaven. So modern and well looked after the whole hotel has a fantastic feel and so conveniently located you can walk anywhere you need to go. I mentioned in my booking that is was a surprise for my husbands birthday and when we entered our room their was a complimentary bottle of champagne with 2 balloons attached chilling in the fridge, which was such a lovely extra touch from the hotel.
We had the buffet breakfast in the Seduction restaurant the next morning and it too was amazing! Best croissants I have ever had and everything was delicious!
It was a little pricey but you get what you pay for and this hotel was worth ever cent! Just perfection!
Can not wait to get the opportunity to return and highly recommend to anyone who wants a wonderful experience.

Room Tip: We paid the extra to guarantee a high floor (40th and above) and it was totally worth it! Breathtaki...
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  • Stayed: May 2014, travelled with friends
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Thank Megan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul, responded to this reviewResponded 4 June 2014

Dear Megan T,

Thank you for this lovely review of your recent experience at Soul Surfers Paradise for your husband's milestone birthday.

It is so rewarding to hear this kind of feedback. The team will be thrilled with this.

I do hope we are able to welcome you back again soon for another stay whether it be a special occasion, or just a luxury weekend away.

Sincerely,

Adam Taloni

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Reviewed 2 June 2014

We just had four days at Soul to celebrate our 46th wedding anniversary and from the moment of check in to check out our experience was first class. Once they knew it was a special occasion for us they sent to the room a complimentary bottle of bubbly which we were extremely grateful for. We dined at the restaurant on one night and had meals which can only be described as superb.
Overall you have to give credit to the staff, who go out of their way to make your stay a pleasant one. We are planning on going back in a couple of months time and feel sure we will have a simular experience.
Thank you to all who made our stay Just Great

Room Tip: The car park is not run by Soul and so do expect the special Soul hospitality when parking.
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  • Stayed: May 2014, travelled as a couple
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Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul, responded to this reviewResponded 4 June 2014

Dear Ted B,

Happy Anniversary!

Thank you for choosing to spend such a special occasion with us. I am delighted the team were able to make it so memorable for you.

I will pass on to all the team the great feedback, along with the Seaduction team. our restaurant has two-hats and has been named in the Top 50 restaurants in Australia. It is pleasing to know that you were also so impressed with this experience.

I look forward to welcoming you back again soon.

Sincerely,

Adam Taloni

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Reviewed 27 May 2014

I hadn't visited the Gold Coast for about 15 years, and I only remembered it being a bit dated and tacky and busy and annoying! A stay at Soul Surfers changed that.

We had a 3 bedroom apartment on the 20th floor. Views were stunning. the apartment was clean, stylish and spacious. Great beds. Everything worked well and was very comfortable. We had 3 adults and 2 kids, and plenty of space. We came to do a weekend of theme parks, and thoroughly enjoyed ourselves.

Being a mixed residential / hotel arrangement the hotel desk is a bit understated and hard to find.

The pool was great, Big space, plenty of loungers, a well planned space. The indoor pool / spa etc were amazing. Lots of loungers inside, this would be a great place to lie around on a cold winters day! I fancy coming back here when I am old and tired and resting on these loungers.

The room was cleaned every day and well maintained

Step out the front door to a pile of good cafes. Lots of dining options. and a 2 minute walk to a supermarket to stock up on water and snacks.

Will definitely come back

  • Stayed: March 2014, travelled with family
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1  Thank RachaelMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeppersBroadbeach, General Manager at Peppers Soul, responded to this reviewResponded 28 May 2014

Dear RachaelMG,

Thank you for your review.

I am so pleased that you have found the Gold Coast refreshed after many years away. It has certainly grown a lot the past few years, both in size and quality.

Our apartments certainly are well appointed, spacious and luxurious. Perfect to return to after a long day of 'theme parking'.

I hope we get to see you in the future, hopefully before you are old and tired!

Sincerely,

Adam Taloni

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Reviewed 26 May 2014

I'm sitting on the generous sized balcony listening to the sound of the surf on the beach thinking we have found our new favourite Surfers accommodation.Fantastic position with the best views,nicely decorated and well appointed apartments.Great service from all the staff.We did get slightly confused with the parking and took the wrong lift and ended up in Cavel Ave the first time we went from the garage to our room, but that was because we parked in the wrong area and the staff sorted us out.If you are going to stay in Surfers this hotel should be on the top of your list and you may pay a little bit more than some others but it's worth it.Oh, and to the one star reviews you may see,ignore them as they are just Trolls!

Room Tip: It's nice on the 27th floor were we are.
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  • Stayed: May 2014, travelled as a couple
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1  Thank fishmantas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeppersBroadbeach, General Manager at Peppers Soul, responded to this reviewResponded 28 May 2014

Dear Fishmantas,

What a great review!

I really enjoy when guests post them whilst staying in-house. To write about what you are doing physically at the time certainly highlights the strength of social media in today's age.

Like the majority of reviewers, I think our property is simply stunning, and myself and the team work tirelessly day in and day out to produce service levels on par with the property's physical standards. That said, I also understand people have different experiences as individuals and are entitled to their own opinion.

I hope we see you again in the not too distant future when you need to escape the cold down south.

Sincerely,

Adam Taloni

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Additional Information about Peppers Soul

Address: 8 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Sea Temple Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Surfers Paradise
#1 Luxury Hotel in Surfers Paradise
Price Range: £164 - £813 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Peppers Soul 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
Peppers Soul offers stylishly designed and fully self-contained 1, 2 and 3 bedroom apartments with spectacular uninterrupted ocean and hinterland views flooded with natural light from the floor-to-ceiling windows. Apartments feature designer gourmet kitchens, large furnished balconies, integrated entertainment system with 40" LCD TV, ensuite spa bath and full laundry plus all the luxuries expected of designer apartment living. As one of the Gold Coast's premier, two-hatted restaurants, the multi-award winning Seaduction has an elegance all of its own, impeccable service and enviable views over the golden beaches of Surfers Paradise. Facilities include a multi-level sparkling outdoor pool and spa overlooking Surfers Paradise beach, pool terraces, fitness centre incorporating infinity-edge indoor lap pool (heated), fully-equipped gymnasium with two separate studios, spa, sauna and steam room. ... more   less 
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Also Known As:
Peppers Soul Surfers Paradise, Gold Coast, Australia

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