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“Location, location, location!” 5 of 5 bubbles
Review of Peppers Soul Surfers Paradise

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Peppers Soul Surfers Paradise
Ranked #1 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Brisbane, Queensland, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Location, location, location!”
5 of 5 bubbles Reviewed 1 July 2014

Having stayed at a few different hotels in Gold Coast already, we couldn't pass up the opportunity when Hotel Club had a sale for gold members.

We've been eying this hotel since it was so close to the main Surfers Paradise businesses and beach!

From the minute we arrived, the staff were so friendly, efficient and actually listened to our request for a higher floor!

The 1 bedroom apartment we booked was large, spacious and had a beautiful view of the endless ocean.

Our only concern was that the spa bath needed to be cleaner as we saw some residues of the last guests in it.

In addition, THE ELEVATOR NEEDS TO BE FIXED.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 4 July 2014
Dear Linda Z,

Thank you so much for the feedback. I will ensure this is passed on to the team and action taken where needed.

The title of your review is vert apt. Being right on the beachfront there is no better place in Surfers Paradise for proximity to the beach, local shops, cafes and restaurants, and of course uninterrupted views.

I am glad that you got to experience Soul and that your experience in one of our One Bedroom Apartments was what you desired.

Be sure to keep an eye out for our next specials so that we can welcome you back again soon.

Sincerely,

Adam Taloni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,762 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (313)
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English first
Rockhampton, Australia
1 review
5 of 5 bubbles Reviewed 1 July 2014

We had our family holiday at Soul these holidays. We were in a 3 bedroom apartment on the 6th floor which had a wonderful view. The apartments are wonderful and the position near Cavil Avenue was perfect. Even though we stayed in winter the kids made use of the pools and spas.We would recommend Soul and stay again.

Stayed June 2014, travelled with family
Helpful?
Thank Julie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 1 July 2014
Dear Julie E,

Thank you for the great feedback from your recent Soul Surfers Paradise experience.

I am really delighted that you and the family enjoyed your three bedroom apartment and all the facilities the property offers. Our pools are heated so we can ensure maximum fun for the kids year-round!

I do hope we are able to welcome you all back again soon to the Gold Coast.

Sincerely,

Adam Taloni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

I visit the Gold Coast every 2 months or so, and try a new and different hotel. This is the best I have experienced. I stayed on 15th floor - they upgraded me from 2 bedroom to 1 bedroom; quality of room is amazing. Beautiful view, easy for walking along the esplanade and right opposite one of the main swimming beaches. It is right in the heart of the Surfers Paradise - the retail shopping below allows easy access to Cavill Mall. Parking was easy and included in the rate. I would stay there again, particularly if I brought my young family along.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bluezebra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 29 June 2014
Dear Bluezebra,

Thank you for your review. I am delighted that you enjoyed your experience here above other recent ones on the Gold Coast.

I am pleased you enjoyed the complimentary car parking and hope you used the complimentary WI FI also.

Soul is a very popular destination for families so I am sure yours would be delighted to stay with us and explore all the property has to offer including two pools, spa, sauna, steam room, secret garden, BBQ's and more.

I hope we get to see you again soon.

Sincerely,

Adam Taloni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

My wife & I stayed at Soul for 2 nights in June for a weekend away to see the AFL.

We stayed in a 1 bedroom apartment with ocean views. The room was on level 6 and the view was brilliant even though there was another 60+ floors above us. The room was actually a 2 bedroom apartment with the second bedroom locked off giving us 2 bathrooms. The king bed was comfortable and the separate lounge was great. The was a full kitchen and a laundry as well. The balcony had a dining area as well as a lounge area.

The place has an indoor & outdoor pool area which overlooks the beach and the sun lounges were fantastic.

We didn't eat at the in-house restaurant, Seaduction, but there are many alternatives around like the Beach Cafe and Hurricanes.

The staff were great with the team at the front desk giving us access to the pool area and called us when our room was ready as we arrived quite early.

The location is right on the beach with plenty of patrolled areas to have a swim. The Cavill Avenue area can be a bit rough but the Soul development looks to be "gentrifying" the area.

We loved staying at Soul and had a great weekend on the Gold Coast.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hollc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 29 June 2014
Dear Hollc,

Thank you so much for this great feedback. I will be certain to share this with the team.

I am pleased to receive your positive feedback on the accommodation and service levels we provide here at Soul.

If it was a fairly recent stay, I am assuming that your team was not quite as happy with their Gold Coast experience as you were. The Suns are performing fantastically this year and doing the GC very proud.

Good luck with the rest of the season. I hope to see you for the next Suns game, or just a relaxing weekend away from the southern winter.

Sincerely,

Adam Taloni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Victoria, AUSTRALIA
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

Great building, friendly staff. My wife rang on way in from airport to request a higher room for better views however reception advised floors 9-30 are best. Our room ended up being on the 28th floor however we wholeheartedly agree, it is so much better as you can actually see waves rolling in. No street noise & less time spent in lift.
Our room was upgraded to have the North east aspect which gave us the sun we are missing at home. Loved the pool, spa etc. Hopefully Surfers is getting a similar upgrade to Soul before the Commonwealth games as parts of it have become decidedly seedier since we were last there 10 years ago.
Having said that the Esplanade & waterfront have been well very done & we think the new light rail will work well.

Room Tip: Recommend the lower floors & if could request one thing more choice in pillows. Coffee downstai...
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 29 June 2014
Dear Moolpa,

Thank you for taking the time to post this review of your recent Soul experience.

I am delighted that you thoroughly enjoyed your stay and you enjoyed the apartment, the view, the service and the facilities.

Do not forget about the pillow menu on the interactive TV - there are a selection of pillows there that we are more than happy for you to trial throughout your stay.

I look forward to seeing you on your next Gold Coast visit, away from the cold.

Sincerely,

Adam Taloni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

This is an impressive looking building. We had 180degree views of the beach and the rooms were beautifully appointed.
The pool, sauna and steam room area were perfect for a winters Queensland day and the gym was also well equipped.
There seems to be a general lack of information available in rooms regarding the facilities, for example we had no idea whether our room was a serviced room or not. We discovered it was after we made our own bed and tidied up!
The amount of night time noise was very off putting, sounded like a basketball game on the floor above us every night that we stayed.
The staff were friendly but kept to themselves.
If you leave anything behind, don't expect it to be sent to you even when you offer to pay the postage. We are still waiting for. Toiletry bag, 4 weeks later.
Apart from the beautiful beaches nearby and the views, this hotel is positioned in a fairly ordinary part of Surfers.
Breakfast very expensive. Eat down the road.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SPJ2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 26 June 2014
Dear Spj2010,

Thank you for your email. I am pleased to read that you were impressed with the property and the facilities at Soul.

I am sorry you found a lack of information about the property. The online TV compendium has most information you need about the property, not to mention our 24 hour front office team to assist you.

I am a little bewildered as to why you did not simply call reception to enquire if you had daily room servicing included. This quick call would have confirmed that indeed it would be done and save you the effort of making your own bed. Given that we are a five star property, all of our rates do include daily housekeeping.

I do apologise that your neighbours caused noise during your stay. We do have a zero policy on this. Again a call to reception would have seen this guests addressed and the noise stopped.

Whilst the staff may appear to 'keep to themselves', I assure you they are there for you 24 hours a day. The service we like to provide is prompt, efficient service without getting in your way. We respect our guests privacy and personal space. We do try to anticipate guest needs, but please if you ever face similar issues again, please just let us know and we can help answer or find a resolution to your queries.

Sincerely,

Adam Taloni
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

We stayed on the 7th floor 3 bedroom apartment, request for higher floor not met or bothered to be explained etc...

Dirty bedsheets on arrival, request for change of bedsheets not acted upon. Daily room cleaning average at best. Dusty and dirty balcony.

Called conceirge one day for advice on transfers...call answered by Reception who had no idea, promised to check and NEVER got back...

Not impressed at all, although location itself was fantastic. Except for the master bedroom, which is not huge in any way, the other 2 bedrooms are miserable in size...

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank VooVoo26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam T, General Manager at Peppers Soul Surfers Paradise, responded to this review, 25 June 2014
Dear Voovoo26,

Thank you for your feedback.

I am extremely disappointed to hear about the housekeeping and front desk issues you experienced during your stay. This certainly is not the normal level of service we provide as attested to our many guests that have left glowing reviews. I assure you this will be taken seriously and addressed with the relevant department managers.

I am sorry that you felt your high floor request was ignored. With 90% of our guests asking for this request, it certainly hard to fulfil all of these. As our apartments start on level 4, and the fact we don’t manage all the units in the building, the only way to guarantee a high floor is to book one of our Skyview Apartments. These start on level 40. I am surprised this option was not offered to you, however dependant when you stayed they could have all been fully booked.

Thank you once again for your valuable feedback.

Sincerely,

Adam Taloni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers Soul Surfers Paradise

Property: Peppers Soul Surfers Paradise
Address: 8 The Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Sea Temple Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Surfers Paradise
#1 On the Beach Hotel in Surfers Paradise
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Peppers Soul Surfers Paradise 5*
Number of rooms: 160
Official Description (provided by the hotel):
Positioned on the beachfront of the newly transformed Surfers Paradise Esplanade and Foreshore precinct, Peppers Soul Surfers Paradise brings a new dimension to contemporary sophistication and luxury. This state-of-the-art building soars a magnificent 77 stories making it one of the tallest towers on the Gold Coast. Peppers Soul Surfers Paradise offers stylishly designed and fully self-contained 1, 2 and 3 bedroom apartments with spectacular uninterrupted ocean and hinterland views flooded with natural light from the floor-to-ceiling windows. Apartments feature designer gourmet kitchens, large furnished balconies, integrated entertainment system with 40" LCD TV, Blu-Ray and iPod connectivity, ensuite spa bath and full laundry plus all the luxuries expected of designer apartment living. A perfect symphony, everything in place, everything in tune. As one of the Gold Coast's premier, two-hatted restaurants, the multi-award winning Seaduction has an elegance all of its own. Resisting the seductive aromas conjured by our award-winning Executive Chef, Steve Szabo, and his team at Seaduction will prove impossible. The acclaimed menu is superbly complemented by an intimate wine-tasting room and bar that invite you to relax and enjoy the delicious flavours, outstanding decor, impeccable service and enviable views over the golden beaches of Surfers Paradise. For a unique dining experience, Seaduction's Private Dining Room offers you an intimate and private setting for any special occasion. Once you've experienced the exceptional cuisine and unmatched atmosphere of Seaduction, you're sure to return. Facilities include a multi-level sparkling outdoor pool and spa overlooking Surfers Paradise beach, pool terraces, fitness centre incorporating infinity-edge indoor lap pool (heated), fully-equipped gymnasium with two separate studios, spa, sauna and steam room, all accompanied by beautiful sub-tropical landscaped garden and barbeque areas, perfect for entertaining family and friends. From the moment you arrive at our grand main entry with porte-cochere, your stay will be filled with the richest experiences and unlike any other. ... more   less 
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Also Known As:
Peppers Soul Surfers Paradise Gold Coast, Australia

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