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“Fantastic family stay” 5 of 5 bubbles
Review of Surfers Paradise Marriott Resort & Spa

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Surfers Paradise Marriott Resort & Spa
Ranked #2 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Sydney
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic family stay”
5 of 5 bubbles Reviewed 1 January 2014

We stayed 4 nights in Dec 2013. Being close to the Christmas season, the hotel was obviously a very busy place. We felt that the staff handled our check in efficiently, rooms cleaned quickly everyday and the concierge did wonders with our parking (we hired a car - there was always a solution to get our car parked in the hotel).
There were many functions in the hotel and in the pool area but we never felt it intruded in our space. It was pure relaxation. The artificial reef and fish were extremely popular with our kids. The pool and water slide always clean and pool service was great for meals and drinks. There was always water and fruit available at the pool.
Highly recommend the buffet breakfast and the teppanyaki restaurant.
This resort is so good our kids spent the entire time here and had no interest in venturing out to the theme parks!
Within walking distance to shops, beachfront and restaurants in Surfers. Looks like the light rail will stop close by in future - that would be great.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BakerySquad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,158 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (576)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Surfers Paradise, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 31 December 2013

From the moment you walk into the Entrance the Hotel has a really nice feel about it. This was our 2nd Visit here, this time in a Club Room having access to the Club Lounge. 1st time was a Standard Mountain View Room which we were very happy with, but I must say the Club Lounge level was a great experience. Club Lounge facilities of breakfast, morning tea, lunch, afternoon tea, drinks canapes etc etc was fantastic. View over the ocean sipping on a drink was very relaxing.
The Afternoon High Tea is a great experience. The Pool & outdoor area is really nice & next time I told my husband we have to bring our kids to experience snorkling the reef in the pool.
I agree with previous review, a great hotel for Kids & Parents alike.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deidre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hervey Bay
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 December 2013

Stayed here overnight with my family though I wish we could have stayed longer. From the minute we drove in we were greeted by friendly staff who helped us with everything. The hotel is very well presented and the service was immaculate. Probably the best hotel I can remember staying at. The rooms were very nice and clean. Went to dinner at their restaurant Citrique and the food was AMAZING! The service made the experience even better. This hotel strives to give their customers the best experience possible and it's really not often I will stay at a hotel and want to come home to write a review. Will definitely be visiting again :)

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank L_C_29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 28 December 2013

The lobby is huge. The staff are friendly. Valet is efficient. The linen is worn. The bathroom has only 3 towels (but in summer it's hot up here). The rooms provide beach towels, but alas staff forget to replenish. The lagoon pool has music so loud you can't hear your own iPod. Xmas new year- yes it's busy. But overall for me a venue to rate well it will be the attention to detail that's remembered. It's the unexpected that makes you want to come back, and The Marriott didn't deliver.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ann p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Byron Bay, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 December 2013 via mobile

If your looking for a place to unwind and have the kids entertained non stop, this is the place ! Now with flags on your sun bed you can order your drinks without leaving your chair ! Fantastic pool !

Stayed December 2013, travelled with family
Helpful?
1 Thank Amanda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
83 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed 27 December 2013

I stayed here for three days specifically for the pool, and would definitely consider it worthwhile staying here just for that. It is great to snorkel (we took our own gear) and view the fish, to swim under waterfalls and in caves, and the main pool was of enough size to be interesting to swim in and not feel too crowded even at busy times. The second pool was also great, a bit warmer and with some jets to move you along in the river part - and the spa in the cave was very cool and a nice surprise. There is also a waterslide (parents will need to go up to the top of the slide to sign permission). We did not book a daybed as none of us are lazing by the pool types (would rather be swimming) but could always find a lounger or two to put our towels on. As others have mentioned, the poolside food/drink service is lacking, and small things such as icecreams are not available (kids had to go to reception when they wanted them). Having sufficient staff to note when flags are raised, or to patrol and take orders would be nice. One other problem with the pool is the towel situation. In the room was a sign stating that pool towels could be found in the drawers (they were not there) and swapped towel for towel with housekeeping (on request - they were not changed routinely as part of housekeeping routine) or at the pool hut (which is not open all of the hours the pool is open or even all of daylight). As a result there were many times when we ended up using already wet towels. The whole arrangement seems strange, as generally I would expect towels to be readily available at all pool hours and a place/bin to leave them provided at the pool.

The lobby is beautiful, with some really interesting seating and a nice feel. There is also an area with some terminals for internet use and wifi available. The service upon arrival was also great, with a staff member promptly approaching the car and directing me to parking (although was surprised not able to leave car there for check in and then self park), and the staff member at reception was very pleasant and helpful. They also provided champagne white chocolates, which was a nice touch.

Free wifi in room is available to Marriott members (which I am) but I was unable to get this to work while I was there. The room service menu had reasonable variety, and a great kids menu/kid friendly food - not a lot but enough to keep them happy. The delivery was very prompt and the staff were always great. Delivery was on tray even when multiple dishes delivered though, so needed to clear space near the tv for this plus hold the heavy door open which makes it difficult for kids to get food delivered alone - a mechanism to keep door open and use of the carts that fold out to tables would be helpful.

The room was reasonably sized, and the storage was great in that the wardrobe was big enough to step into and be able to hide suitcases away, and drawers to store clothes were in there so a nice neat arrangement. It looks like the room is pretty old and some cheap fixes have been made - painting over wood perhaps and resurfacing of the shower, although as this was peeling away on the floor it was not a nice effect. The beds were reasonably but not super comfortable. The room was clean, no dust even in the places that Anthony Melchiorri would check :D, and the housekeeping staff very pleasant.

The location is ok but not great - not in the heart of Surfers to walk to Cavill Avenue and a long way to theme parks (for an easier drive better to stay somewhere north of Australia Fair) and especially with roadworks backtracking was required when driving. There was not a lot to walk to, although we did enjoy King Tutt's Putt Putt.

Overall it was an enjoyable stay, and I would definitely stay again just for the pool (although three or four days is probably enough, and then moving to a more convenient location).

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Cathy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 27 December 2013

Stayed at the executive level and our stay had been very pleasant. Every staff is friendly and helpful. Would like to comment that Craig from the Retreat Club lounge had been very helpful in making sure that we have our vegetarian food options. Food at the club lounge was fantastic with great variety. The saltwater pool was a must and we had a great time swimming with the fish. Will be back!!!

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cucueee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surfers Paradise Marriott Resort & Spa

Property: Surfers Paradise Marriott Resort & Spa
Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#1 Family Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
Our gorgeously reimagined Surfers Paradise Marriott Resort & Spa offers the Gold Coast's ultimate beach holiday and one of the top Surfers Paradise hotels. Immaculate beaches, charming hinterland valleys, and the bustle of high-fashion boutiques greet visitors nearby. Reconnect with nature at our Gold Coast, Australia resort, where verdant tropical gardens, a stunning waterfall, and the area's only private saltwater lagoon (ideal for snorkeling with tropical fish) await. Enjoy lush amenities in elegantly appointed guest rooms, then head out for an indulgent bite of the freshest Japanese cuisine at the award-winning restaurant, Benihana. Or, see what foodies have long been raving about at our famous seafood buffet restaurant, Citrique. Other creature comforts at our hotel include the Lattouf Hair & Day Spa, with a selection of spa treatments and hair services, and also an onsite, 24-hour fitness center. Book your beach holiday today, and let the daydreaming commence. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast, Australia

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