Stayed here with family on a special travelzoo deal that included club lounge access. We found the customer service during check in was exceptional. Staff at valet parking and reception was friendly and professional. As I am a gold member I got a room upgrade but reception took special care to find an upgrade for my sons' room as well as having both rooms on same level. Because of this we had to wait a little longer for the rooms while they try to get both ready at the last minute which we didn't mind since we could wait in the club lounge. However, we were pleasantly surprised with a bottle of wine delivered to our room.
The club lounge was excellent value. It provided many more meals than the normal executive lounges. Breakfast, Morning and afternoon tea, evening canapés, alcohol beverages and desserts. Almost a continuous steam of food that one could probably spend all day at the hotel. Staff at the lounge was also courteous and friendly.
The only criticism I have would be that some amenities were not consistent. One room had slippers while the other didn't. Sometimes some toiletries were replenished but other times not or get different ones. It's not important to me but distract from the perfection. Although the housekeeping staff were helpful and courteous.
I would be happy to return again and consider the club access rooms quite good value. Glad I had the travelzoo deal to introduce me to this facility.
- Official Description (provided by the hotel):
- The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more less
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- Also Known As:
- Surfers Paradise Marriott Resort And Spa
- Surfers Paradise Marriott Hotel Surfers Paradise
- Marriott Surfers Paradise Hotel
- Surfers Paradise Marriott Resort & Spa Gold Coast, Australia