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“A great hotel!”

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Surfers Paradise Marriott Resort & Spa
Ranked #2 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed 14 April 2014

What can I say....a great hotel. Still! Exceptional service! Friendly, professional staff. Clean rooms. Love the way you can sleep 2 kids in the same room. Love the way kids under 5 eat for free & young ides half price. Great kids activities at kids club during holidays and pleased most are free. Great pool including salt water with tropical fish you can snorkel in.

Third stay, will come again!

Stayed: April 2014, travelled with family
2  Thank Soph A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 April 2014

We stayed here for our wedding anniversary. The pool was great, you do need googles to see the fish in the pool. The Citrique buffet was amazing both the dinner and breakfast. The Ocean room has great views. The Pool bar had cocktails, but they did not taste very nice and I wouldn't order from the cocktail bar again. The Benihana restaurant made us some amazing cocktails. The room we stayed in was pretty nice, I have stayed in nicer rooms. The spa had a lot of chipped tiles that hurts when you lean back on them. The manager at the Benihana ( I think it was the manager) was amazing.

Room Tip: Ocean view rooms are amazing, Get cocktails from Benihana, Eat at Citrique for dinner and breakfas...
  • Stayed: April 2014, travelled as a couple
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2  Thank mareemaree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 15 April 2014

Dear Maree,

Thank you for your great review of our resort and congratulations on your recent wedding anniversary.

We will be sure to pass on your kind words to Carla, our Restaurant Manager in Benihana and appreciate you personally acknowledging the service you received on your visit to the restaurant.

We have noted your feedback regarding the cocktails prepared at the Pool Bar and also the tiles in your guest room which we have raised with the teams for their attention.

We are so glad that you chose to celebrate your special occasion with us and look forward to seeing you again.

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Reviewed 13 April 2014

This hotel couldn't offer more if it wanted to! It is an amazing hotel.
I don't even know where to start on explaining how good this hotel is.
5 star everything.It has tropical fish in one if the pools!!! Reception, room, pools, restaurants, bars and coffee.
The air-conditioning in our room was very noisy and kept us awake on our first night. It was getting late into the second night and we decided to tell reception to see if they could send someone to fix it. The noise was still there after someone had looked at it. We were able to move to a new room straight away (that was an extra four floors up). One of the hotel staff helped us move our bags to the new room, upon arrival we noticed a bottle of wine and a small box of chocolates. They were for us!!
We have an ocean view room. It has a large bathroom with bath and separate shower, balcony and large walk in robe.
The only bad thing i can think of about the hotel is having to pay $10 a day for parking.

  • Stayed: April 2014, travelled with family
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1  Thank EmmaGreer2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

We had a fabulous time. The best pool ever! We had spent a few nights at Paradise Resort (definitely not paradise!) prior to moving to the Marriott and were so thrilled to have our holiday rescued! The staff were friendly and welcoming, the foyer was air-conditioned and beautiful. The food was spectacular too. All the staff were so kind and welcoming to our children (1.5 and 3.5 years old). There were multiple little touches that made us feel special and welcome - for example, at one of the breakfast buffets, a waitress gave us a little plastic container to put some extra snacks in for the children's morning tea. And on our final day, we received a little noodle box of smarties for the children to eat on the plane.

Our favourite things of all were the magnificent pools. These are totally undersold on the website. There are "currents" and whirlpools which were so much fun to float in. The waterfall and waterslide were fantastic too. Then there is the other pool which has amazing fish to snorkel with. I wasn't expecting much but it was really, really good. The fish are very easy to see, lots of them and plenty of big ones too. Also, when you look down from the rooms you can see schools of fish migrating from one end of the pool to the other. The pools are set up so there are lots of areas where you feel like you are in a private zone, even when there are lots of people around. Overall the best family holiday location we've been too. We'll definitely be back.

Room Tip: Rooms overlooking the pool are fun - watch the schools of fish migrating from one side of the pool t...
  • Stayed: April 2014, travelled with family
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3  Thank beetlemania2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2014

Check-in was fast and efficient with early check-in permitted.

Room was large with view over the city.
Bed was comfortable. Room had a work bench, large wardrobe (almost walk-in size) and a large bathroom. Water pressure was good. There was also a bath.

Location is easy walking distance to beach and hotel has its own pool / mini beach.

Breakfast was good but during peak times it was very hard to order eggs the way you want them such as poached. The lined always seem so long (I think there may have been a conference there as well). Machine coffee costs additional on top of full buffet fee.

WiFi worked well.
Check-out again was fast and no billing errors.
Overall this is a good hotel and I would stay here again.

  • Stayed: March 2014, travelled on business
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1  Thank dropandflop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 13 April 2014

Thank you for your great review of our resort following your recent visit to the Gold Coast.

The resort is a popular choice for guests who do not wish to stay right in the heart of Surfers Paradise but still want to be within walking distance to the main tourist hub and close to all major attractions, beaches and dining precincts.

On occasion, and usually only when we are hosting a larger conference group, the breakfast period at our signature restaurant, Citrique, can be quite busy and we apologise for the short delay you experienced when placing your order.

Thank you for choosing to stay at our resort and we are glad to hear that you will be back in the future.

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Reviewed 10 April 2014

Having just gotten engaged while in Sydney a couple days before and with help of their concierge service. I was very surprised to see that this Marriott was aware of our engagement and treated us to some very nice touches. Champagne, chocolates, rose petals and a GREAT room on the 27th floor of both the ocean and Hinterlands.

Having been to SP before, I was excited to see another aspect of this tourist town and If you are looking for a GREAT place, then look no further. If high end amenities aren't enough, then the amazing pool area is definitely worth your time. The waterfalls, water slides, cave themed hot tub or impressive lazy river is a great time, too. But, without a doubt the salt water lagoon with countless sea life is amazing for snorkeling!!

We were invited to this reception and spoke with a wonderful Sales agent, Naomi. What the purpose of the meet and greet was, I haven't a clue. But it was quite nice to just have a friendly conversation with one of the management team.

Honestly, the only downsides to the resort is that the rooms like worn out. Close examination of the room you could tell that the tiles needed a good cleaning and the balcony could have been better taken care of (bug spray that is). While these are only minor cosmetic blemishes, I still would highly recommend this resort, and if I should return to SP, stay there again!

I also recommend getting a room with a breakfast package. It's a great value and variety.

Thanks for a fantastic stay!!

  • Stayed: March 2014, travelled as a couple
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1  Thank steven r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2014

We just got married on the Gold Coast and we chose the Marriott for all our wedding guests to stay at. Everyone commented to us just how friendly and efficient the staff were and having stayed at the hotel ourselves we also experienced fantastic customer service. The rooms were beautifully decorated and very clean and the hotel itself is just gorgeous. The buffet breakfast was also a big hit with all our friends and family. The location is great as it is a very short walk to the beach and to the heart of Surfers Paradise. The pool is just beautiful and the kids can enjoy a waterfall, a waterslide as well as snorkelling with fish in the freshwater pool! We would highly recommend this hotel.

Stayed: April 2014, travelled with friends
1  Thank Ainsworths14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott S, General Manager at Surfers Paradise Marriott Resort & Spa, responded to this reviewResponded 12 April 2014

Dear Richard,

Firstly, congratulations on your recent marriage and thank you for choosing our resort as the location for your wedding guests – it is great to hear that everyone loved the facilities and experienced our five star guest service.

We look forward to welcoming you and your wife back to our resort when you next visit the Gold Coast.

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Additional Information about Surfers Paradise Marriott Resort & Spa

Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#1 Spa Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range: £165 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
The award-winning Surfers Paradise Marriott Resort & Spa couples quiet luxury with spacious accommodation and intuitive service, providing an unforgettable hotel experience for guests here on the Gold Coast. Tucked amidst sparkling lagoons, white sandy beaches, and cascading waterfalls, the 216 room fully integrated resort offers amenities to please the entire family; from quiet pool zones and unique aquatic experiences to bike rentals and a new Kid's Activities Centre. The immaculately appointed hotel accommodation offers floor-to-ceiling windows, marble bathrooms, and pillow top mattresses. Step out onto your balcony and revel in the beauty of your Gold Coast surroundings. Treat yourself to superb cuisine at Misono, Citrique, or Chapter & Verse bar and lounge, or book a day of pampering at Ruby Spa. Those planning events here on the Gold Coast can make use of the expansive function room space including the stylish Marriott Ballroom. Indulge, discover and explore in effortless style at Surfers Paradise Marriott Resort & Spa. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast, Australia

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