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“5 star facilities in 3 star condition” 3 of 5 bubbles
Review of Surfers Paradise Marriott Resort & Spa

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Surfers Paradise Marriott Resort & Spa
Ranked #2 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Adelaide, Australia
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“5 star facilities in 3 star condition”
3 of 5 bubbles Reviewed 19 June 2009

Lets start with the positive: the staff and food were faultless ! We also loved the gardens and pools. The rooms with tiny balconies are ok (no flatscreen TV) and offered great views. The hotel is located very close to the beach. The overall design and style of the hotel is nice but the lobby feels like a transit hall and does not invite to sit down and relax. The furniture is arranged in a weird way and the condition of it, particularly in the lounge bar, is "past the useby date". Lets not talk about the dirty windows and the window seals hanging off. Either there are no funds to upgrade or the maintenance management is bad. The other thing that irritated us was, that patrons were allowed to enter lobby and lounge bar "barfeet" and even in their swimgear. We observed this not only during the day but also in the late evening. Car access to the basement garage is not controlled and I suspect that many non resident guests just walk in and use the facilities.

  • Stayed June 2009, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Martina049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,159 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
brisbane
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 June 2009

I love this hotel its one of the best in the Gold Coast. Rooms are dated but still nice rest of hotel makes up for it anyway. They have a great pool area and spa

  • Stayed March 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank audreyBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 7 June 2009

Overall: beautiful hotel with excellent staff who go out of their way to make sure their patrons are happy. Good location

Location: the hotel is located about 5 minutes walk from the beach (beautiful) and shopping complexes:

Service: the service was exquisite. The staff treated us like royalty. Our daughter was sick on the trip and the staff organised a doctor to come through and followed up to see how our daughter felt.

Rooms: the rooms were clean and modern. They were above average in terms of luxury, but not the most luxurious rooms we have stayed in.

Amenities: excellent facilities - mand-made beach, beautiful pool, great gym. The hotel also has an exquisite restaurant which serves a to-die-for seafood/general buffet.

  • Stayed April 2008, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MPatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 4 June 2009

the location of the mariott is not that great, its a bit away from the beach. however the hotel has a fantastic pool area with a artifical beach, a coral section with live fish. rooms are decently sized and the one i stayed in had a great view of the area

  • Stayed December 2008
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chets_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 28 May 2009

I booked a weekend at the Marriott to celebrate my birthday. I had stayed there before and seemed to remember that it was a good hotel, perhaps the best place to stay in Surfers Paradise. Unfortunately, the poor quality of the bed ruined what was otherwise a great weekend.

The hotel does have a lot of good points but if the bed is not comfortable then it is not really doing its job as a hotel ie a place to sleep.

The pool area is beautifully designed and you could be forgiven for not going to the beach. Some of the pools are heated so you can still swim in Autumn.

The gym has a decent number of treadmills and weight machines. People actually use it. I've been to other hotels where the gym is of such poor quality that you look at it but never use it.

The spa, attached to the hotel, is also worth a visit. Apparently you have to pay $15 pp to use the spa and sauna if you're not getting a treatment. We agreed to pay this but they never charged us. I didn't object to the charge as they provide good quality facilities, have robes, towels, toiletries etc. One might argue that they shouldn't be imposing a charge but if it keeps the spa exclusive and relatively quiet i don't mind.

The restaurants are both quite good. The teppanyaki restaurant is definitely worth a visit as the seafood used is top quality. The new sake bar in the restaurant is a nice touch and worth stopping at before dinner. The buffet restaurant offers a good buffet with plenty of variety. The a la carte menu is less than inspiring but the food is good quality.

If you're staying on a busy weekend I would suggest an upgrade to the Elandra Retreat. I didn't do this but regretted it on Sunday morning when there was a 20 minute wait for a table at breakfast. The staff at this restaurant are very obliging and go out of their way to keep you happy. I felt sorry for one staff member who was working flat out at the omelette station. There were a few people waiting and she had 3 omelettes on the go. One customer asked for the omelette to be only lightly cooked. When it wasn't she made the chef cook it again. The chef's restraint in this situation was admirable.

The standard room is spacious. The chair and ottoman are not particularly comfortable and too upright for lounging. The TV is CRT and the picture is quite fuzzy when you're used to flatscreen and LCD. The bathroom is large with separate bath and shower.

The bed, however, was just not comfortable. We couldn't sleep properly both nights we stayed. Only two months ago I toured Australia staying at all different sorts of places none of which were 5 star or as expensive as the Marriott. They all had better beds and I had no problems sleeping. Unlike the Marriotts in Sydney and Melbourne this one does not have Revive Bedding.

In summary a good hotel but not great. This is my opinion as a person from Brisbane who doesn't have kids. The hotel is really targetted at tourists and/or families so I'm not really the kind of customer they are trying to serve. Despite this, the poor quality bed is unforgivable. I would only stay here for one night, to enjoy the restaurants, and then go home to sleep in a proper bed.

  • Stayed May 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CharlesDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 26 May 2009

I was just at the Marriot for 3 nights with my wife and 9 year old daughter. It was cold and stormy but we enjoyed watching the gale from our 17th floor ocean facing room. Staff were courteous and helpful, and the hotels placement outside the somewhat grungy core of downtown a good one (a 10 minute walk). Our room was just a standard, but we thought very well equipped and spacious. The view was amazing. The concierge guys were excellent, and overall service very good. Highlights were... the beach of course (a 5 minute walk), Alfresco's Italian Restaurant (a local favorite), Chang Mai Thai Restaurant and Sea World (great shows and fun rides). Special mention must be made of Mermaids Restaurant in Burleigh Head. It was a 15 minute drive and well worth it. The restaurant is right on the water, and enjoying the surfers over breakfast was fabulous. We never ate in the Marriots restaurant so I can't comment, thought room service was prompt and the food good. It was too cold to swim in the lagoon, though we did anyway and there were lots of fish. Overall I would say our stay was very good, and the value of the hotel strong. We did a pay for 2 nights and get the 3rd night free scheme through expedia.

  • Stayed May 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnnyATraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 May 2009

I stayed at the hotel for the first time with my husband and two boys (11 & 13) we upgraded to an executive suite which gave us a separate lounge, two bathrooms, one had a fantastic spa with 240 degree views, two t.vs and being on the 23rd floor great views of the pool and the beach. We found the decoration to be fresh and the beds and pillows soo comfy. The boys really loved the nightly turn down which included chocolates every night. The service was great and the staff very helpful and friendly. The buffet breakfast is a must, they have everything !! We tried the evening buffet and the wine buffet and again the quality and choice of the food was great, although is was $90 a head for both.
The boys enjoyed both of the swimming pools and the pool table in the lobby lounge. The location was great as it is close to all the theme parks.
Although not a cheap option this hotel deserves 5 stars.

  • Stayed May 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MelbourneVisitors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surfers Paradise Marriott Resort & Spa

Property: Surfers Paradise Marriott Resort & Spa
Address: 158 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Surfers Paradise
#1 Romantic Hotel in Surfers Paradise
#1 Family Hotel in Surfers Paradise
#1 Top resorts Hotel in Surfers Paradise
#1 Business Hotel in Surfers Paradise
#2 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Surfers Paradise Marriott Resort & Spa 5*
Number of rooms: 216
Official Description (provided by the hotel):
Our gorgeously reimagined Surfers Paradise Marriott Resort & Spa offers the Gold Coast's ultimate beach holiday and one of the top Surfers Paradise hotels. Immaculate beaches, charming hinterland valleys, and the bustle of high-fashion boutiques greet visitors nearby. Reconnect with nature at our Gold Coast, Australia resort, where verdant tropical gardens, a stunning waterfall, and the area's only private saltwater lagoon (ideal for snorkeling with tropical fish) await. Enjoy lush amenities in elegantly appointed guest rooms, then head out for an indulgent bite of the freshest Japanese cuisine at the award-winning restaurant, Benihana. Or, see what foodies have long been raving about at our famous seafood buffet restaurant, Citrique. Other creature comforts at our hotel include the Lattouf Hair & Day Spa, with a selection of spa treatments and hair services, and also an onsite, 24-hour fitness center. Book your beach holiday today, and let the daydreaming commence. ... more   less 
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Also Known As:
Surfers Paradise Marriott Resort And Spa
Surfers Paradise Marriott Hotel Surfers Paradise
Marriott Surfers Paradise Hotel
Surfers Paradise Marriott Resort & Spa Gold Coast, Australia

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