I (used) to stay here frequently when it was the Holiday Inn. Even though it was not perfect then, now as The Outrigger, it has gone downhill somewhat:
1. The sheets in the bedding are rough and cheap.
2. They've ditched the IHG loyalty scheme, so if you used to be on the higher floors you'll be downgraded down to the lowest floors.
3. Even though they've ditched the good aspects of the past, they've retained the bad aspects of the Holiday Inn, for example no complimentary slippers.
4. The Shampoo is poor quality and needs lots of rinsing to get rid of.
5. No more breakfast or buffet coupons from front desk.
6. Not a smooth transition from Holiday Inn to Outrigger. Took ages to check us in.
7. Poor stationery for the breakfast menu. Someone obviously scanned the previous Holiday Inn breakfast menu and cut and pasted it onto the new Outrigger format. You can tell it is cut and pasted as the definition of the text is lacking and a poor resolution.
8. Wardrobe light was burnt out.
To further punctuate the poor quality of the hotel, have a look at the Outrigger neon sign at night time...half of it is burnt out!
Overall a great location, but with slow service, lack of loyalty to former guests, poor quality sheets etc, I won't be staying there again.
- Official Description (provided by the hotel):
- Mantra on View Hotel is a great choice in Surfers Paradise accommodation you can choose from the City View Twin Suite right through to the Ocean View Spa suite. All have private balconies, wonderful views, high speed internet, cable TV and super-comfy beds. Fantastic amenities like the resort-style pool and children's pool, fully equipped gymnasium, tennis courts Ocean Day Spa and Hair Salon, conference rooms and an on site Restaurant - NOSH Pan Asian, which offers a daily buffet breakfast with traditional favourites and hot meals prepared in our open kitchen, it's the a la carte lunch and dinner menu where NOSH Pan Asian gets decidedly exotic. Mantra on View Hotel is also one of the best wedding venues on the Gold Coast. There's excellent shopping to be had, theme parks, long stretches of sandy Gold Coast beaches and an excellent variety of restaurants and bars. whatever the reason for your stay, you will have an memorable time at Mantra on View Hotel. ... more less
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- Also Known As:
- Outrigger Surfers Paradise Hotel Surfers Paradise
- Holiday Inn Surfers Paradise
- Surfers Paradise Holiday Inn
- Mantra On View Hotel Surfers Paradise, Gold Coast, Australia