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“Nice for a night”

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Mantra on View Hotel
Ranked #10 of 31 Hotels in Surfers Paradise
Reviewed 12 March 2013

There is nothing overly special about this Outrigger.

The rooms are starting to show wear and tear and hopefully the hotel won't let this get out of control by keeping their maintenance up.

Staff were friendly and helpful, though check in did seem to take forever for them to process.

Room Tip: Lap up the views, head for a high floor!
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  • Stayed: April 2012, travelled on business
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Thank munkie87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 23 March 2013

Dear Munkie87

My apologies that your stay wasn't great, but please be assured we are undertaking work within the hotel to ensure we maintain and upgrade. Over the past 6 months we have completed replacement of nearly all rooms with new beds, new balcony tables and at present replacing all balcony chairs.

We have implemented Wi-Fi to all guest rooms and at present are replacing ALL guest rooms locks (to proximity locks) which will improve access and safety and security. This change will also include security access in the lifts to guest floors. we have also commenced painting corridors and will see at least nine floors completed this year and balance in 2014. Guest room painting will also commence this year.

This month we also commence an upgrade of the TV and Movie system which will offer ALL free to air channels and an improved Pay per View movie system.

I certainly hope you stay with us again to see the changes.

Many thanks for taking the time to provide feedback and be assured we are taking action to ensure we maintain and improve the hotel.

Kind regards

Grant

Grant S James
Regional General Manager Australia

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2,584 - 2,590 of 2,886 reviews

Reviewed 11 March 2013

My wife and I recently had the pleasure of staying at this hotel for a week. Every single interraction we had with staff was excellent and above reproach. The facilities were great and thought the ocean view high floor room was great value for money. We loved the location and the experience of staying at the hotel.

Special mention to Roman, who greeted us on arrival with a wonderful manner and helped us check in early. At the end of our stay, we had an issue with the spa vouchers being expired and he then bent over backwards to sort it out for us, we were happy with the resolution.

Also, big thanks to the concierge desk who were always friendly, knowledgable and organised great value and professional travel arrangments for us.

When we come back to the Gold Coast we will be staying here again. It's also great to see the GM reviewing this site and responding to feedback.

Thanks for making our trip extra special guys!
Regards
Shannon

  • Stayed: February 2013, travelled as a couple
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Thank Shannon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 23 March 2013

Dear ShannonT,

Your post is sincerely appreciated and I am thrilled you had such a great stay. I am not surprised about your comment about Roman, but extremely appreciative as I have had the pleasure of working with him for some 8 years at a number of our properties and I know how seriously he takes customer service and doing all possible to make a guests stay special.

I will also pass on your comments to the Concierge team as they are really the first contact point with our guests.

we look forward to your future trips and being able to make your visits special.

Again, I am thrilled you had a great stay and many thanks for taking the time to provide

Best wishes

Grant

Grant S James
Regional General Manager Australia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2013

I liked this hotel, easy 24 hour access, very clean with helpful & friendly staff. A great location with good views. comfortable huge beds. A fast response from housekeeping for any problems. Excellent food and service in the restaurant. I would stay there again because this is a very good hotel for a reasonable price and it's central location means you can walk everywhere easily.

  • Stayed: March 2013, travelled as a couple
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Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 23 March 2013

Dear JamesA

Your feedback is very much appreciated and will be passed on to all our departments, especially about the friendliness and helpfulness. Our Exec Chef and team are absolutely committed to providing great buffet and ala carte menus using local fresh produce, so I know they will be very happy with your comments.

Our location is a real plus, being one block from famous Surfers Paradise beach, the entertainment center of Surfers Paradise. The ability to walk is also complimented by our closeness to reliable public transport as well.

We look forward to your future visits.

Many thanks for taking the time to provide feedback and kind regards

Grant

Grant S James
Regional General Manager Australia

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Reviewed 10 March 2013

Unfortunately had low level room so no real view but at VERY short notice staff able to provide our group of 8 all with rooms on the same level with suitable bedding arangements. Rooms clean and modern. Staff all very friendly and helpful. Easy & cheap car parking. Not bad location either. Suprisingly excellent value as well! Very impressed

Room Tip: Try to get a higher level as the view should be excellent.
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  • Stayed: February 2013, travelled with friends
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Thank AdamRRichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 23 March 2013

Dear AdamRRichards

I am thrilled you were impressed with your recent stay and that our team was able to ensure all of your group were on the same floor. The efforts to be friendly and efficient of our staff will be acknowledged to all teams and I certainly hope you come back to stay again and stay on the higher floors.

Kind regards and sincere thanks for taking the time to provide feedback

Grant

Grant S James
Regional General Manager Australia

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Reviewed 9 March 2013

Booked a room on a higher level, 20th floor which had great views and was quiet. Room facilities were good. Housekeeping staff were very accommodating when we required to work in the room. Dining rooms and meals all very good with friendly staff. The only reason I have rated with 4 stars instead of 5 is because the hotel does not have a comfortable bar area for relaxation and I was really astounded at the time the bar closed in the evening having been part of a conference that didn't finish until 7:30 it didn't leave much time to use the hotel for a meal and to relax over a drink. Other than that I would recommend a stay but not sure I would return unless I was happy to go out each evening.

  • Stayed: March 2013, travelled on business
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Thank Ravip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 23 March 2013

Dear Ravip,

Many thanks for taking the time to post your review and I will be sure to pass on your comments about how good the housekeeping staff were. I will also be talking to our Food & Beverage team about the bar hours as they should be open until at least 10.00pm and certainly later is business demands are there.

Conferences are an integral part of our business and as such we need to meet the needs of attendees, so will discuss bar hours.

I sincerely hope you come back to stay with us.

Many thanks for taking the time to provide feedback that will be used and kind regards

Grant

Grant S James
Regional General Manager Australia

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Reviewed 8 March 2013 via mobile

Easy access to beach, and not too far to walk to our conference at other hotel. Staff very obliging. Silicone around bath should be redone. And did have a bit of trouble trying to access VOD. Very comfy bed!

  • Stayed: March 2013
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Thank MMG-C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 14 March 2013

Dear MMG-C

Thanks for taking the time to post your feedback and be assured the silicone issue is being worked through. Apologies re Video on Demand and be assured within next 2 months full VOD and free to air channels will all be updated in all rooms. The vast majority of beds were upgraded in 2012 and just a few to be done in April

Our location is a real plus, close to beach, centre of Surfers and in your case to the conference venue.

We hope to have you come and stay with us again in the future

King regards and thanks for the positive feedback


Grant

Grant S James
Regional General Manager Australia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2013

I have stayed at this hotel twice in the last two weeks and have been very happy both times. Staff at Reception are friendly, the car parking is free and the rooms are spacious and spotless. Very comfortable beds and lovely pillows. Room service was prompt and meals fresh and tasty. I will definitely stay here again. Thanks!

Room Tip: Ocean view rooms on the northern side are quieter and better views of the ocean.
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  • Stayed: March 2013, travelled on business
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Thank Shana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OutriggerSPGM, General Manager at Mantra on View Hotel, responded to this reviewResponded 14 March 2013

Dear SharnaR

My apologies my original reply was not posted, but please accept my sincerest thanks for taking the to e to post your review after your recent 2 stays. It Is always p,easing to have guests stay with us multiple times as it means we are meeting and hopefully exceeding your needs

I sure our Exec Chef (Ollie) and tram will be very pleased with feedback on the food as I k ow how hard they work to provide fresh local produce in our buffets and ala carte menus

We look forward to welcoming you back in the future and again our sincere thanks for taking the time to provide feedback.

Kind regards

Grant

Grant S James
Regional General Manager Australia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mantra on View Hotel

Address: 22 View Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Outrigger Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Surfers Paradise
#5 Spa Hotel in Surfers Paradise
#5 On the Beach Hotel in Surfers Paradise
#9 Family Hotel in Surfers Paradise
#10 Luxury Hotel in Surfers Paradise
Price Range: £71 - £193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mantra on View Hotel 4.5*
Number of rooms: 409
Official Description (provided by the hotel):
Mantra on View Hotel is a great choice in Surfers Paradise accommodation you can choose from the City View Twin Suite right through to the Ocean View Spa suite. All have private balconies, wonderful views, high speed internet, cable TV and super-comfy beds. Fantastic amenities like the resort-style pool and children's pool, fully equipped gymnasium, tennis courts Ocean Day Spa and Hair Salon, conference rooms and an on site Restaurant - NOSH Pan Asian, which offers a daily buffet breakfast with traditional favourites and hot meals prepared in our open kitchen, it's the a la carte lunch and dinner menu where NOSH Pan Asian gets decidedly exotic. Mantra on View Hotel is also one of the best wedding venues on the Gold Coast. There's excellent shopping to be had, theme parks, long stretches of sandy Gold Coast beaches and an excellent variety of restaurants and bars. whatever the reason for your stay, you will have an memorable time at Mantra on View Hotel. ... more   less 
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Also Known As:
Outrigger Surfers Paradise Hotel Surfers Paradise
Holiday Inn Surfers Paradise
Surfers Paradise Holiday Inn
Mantra On View Hotel Surfers Paradise, Gold Coast, Australia

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