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“do not stay here”

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Vibe Hotel Gold Coast
Ranked #18 of 32 Hotels in Surfers Paradise
MELBOURNE
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“do not stay here”
Reviewed 13 March 2011

The stay was good, but I did not receive my bond back.
The room was left in perfect condition.
It has been over 2 months since my stay and I have still not received my $100 bond from the hotel which was supposed to be refunded on check-out.
I called the hotel about the refund, they said it was the banks job to refund, but the bank has said it is the hotels job to refund it.

I wasn't even aware that I was being charged a bond at check-in, until i noticed it gone from my bank account.

Am now in the process of the bank going to the hotel for my deposit, along with a possible fraudulent case.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank c2345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,851 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (334)
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  • Dutch first
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English first
A TripAdvisor Member
Reviewed 13 March 2011

I've worked in hotels before so I'll admit I am fussy. But when I read such good reviews on tripadvisor I thought it would be a great place to stay.
Where do I start? Rooms were dirty- food crumbs, finger prints and hair all over the sheets, towels and shower. Nothing was done when we complained. On top of that the reception staff were rude when we told them about it.
Breakfast was fairly ordinary, the only thing appetizing thing was eggs and frozen potato gems.
Next time I am staying across the street at the Chevron Renaissance.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Surfers Paradise hotels

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 March 2011

The Vibe is in a great location that is central to all transport and the main Cavill Square! This was the first time to surfers. We entered the hotel room to find that our queen size bed was two single beds pushed together and the sliding door to access the balcony did not close. On the first night of arrival we attempted to order room service bit there was no menu in the room to do so, and when we attempted to try the in house restaurant/cafe it was never open, we approached staff regarding this and they advised that because it is not a peak time it will open late or never! This was disappointing as there were advertisements all over hotel room and elevators. As smokers it was also frustrating to find that there were no ashtrays in the room to use. The bathroom was not what we expected either, the shower was in the bathtub which was small in size and made it hard to maneuver around! In all, the hotel was average, but not worth what we paid!!

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Masri01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 5 March 2011

The bus (#702) stopped right outside the hotel (so we saved a bunch on transfers.) The hotel is walking distance to Surfers Paradise, and it was really nice. We were on the 16th floor. The room was huge, and we were surprised to have a big patio with views of the ocean and the canal. We spent a lot of time out there. The staff were very helpful. It was just all 'round good and the price I paid was great ($110.)

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McGalio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VibeHotelGC, Manager at Vibe Hotel Gold Coast, responded to this review, 6 March 2011
Dear McGalio,

The team at Vibe are delighted that you enjoyed your recent stay on the Gold Coast and would like to thank you for taking the time to provide us with your positive feedback.

We are glad to hear that you were impressed with your room along with the amazing views.

We look forward to welcoming you back to Vibe Gold Coast in the near future.

Warm regards

Andrew Fitzpatrick
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerpen, België
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 March 2011

I enjoyed a 3 night stay in February. I was very impressed with the room. Nice Kingsize bed and it was huge ! I did not take the breakfast option : a bit too expensive : soo many other and cheaper options close to the hotel. 22 dollars for internet access per day is also too much according to me.
But if I ever return to Surfers , I will stay here again ! Bus stop to/from the airport very close !

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joeri110178060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VibeHotelGC, Manager at Vibe Hotel Gold Coast, responded to this review, 6 March 2011
Dear Joeri110178060,

The team at Vibe are delighted that you enjoyed your recent stay on the Gold Coast.

I was very pleased to read your review & we will take the feedback on board regarding the Internet access. The team here would like to thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to Vibe Gold Coast in the near future.

Warm regards

Andrew Fitzpatrick
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 March 2011

Stayed for a week long conference for work. Rooms were very clean, comfy and well decked out. All dealings with staff were great, I did not try the restaurant. Would stay here again.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ttaahhnnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VibeHotelGC, Manager at Vibe Hotel Gold Coast, responded to this review, 6 March 2011
Dear Ttaahhnnee,

The team at Vibe are delighted that you enjoyed your recent stay on the Gold Coast.

When reading your review I was delighted to hear that you enjoyed your time with us & that you found our staff “GREAT”. On your next stay with us you must try a meal from Curve Café, I am sure that you will love it.

We look forward to welcoming you back to Vibe Gold Coast in the near future.

Warm regards

Andrew Fitzpatrick
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gold Coast QLD Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 February 2011

I booked my daughter and new husband into the Vibe Hotel for their wedding night and paid for it over the internet. Rang them the week of the wedding to inform the staff they wouldn't arrive til 11pm, and did they need to do anything beforehand. The staff said no. After a beautiful weddind day the limosine dropped them off at the hotel and they were unable to book in as they had no ID or a credit card for a deposit. My daughter was left in the foyer of the Hotel in her bridal attire. When I arrived the staff member was rude and arrogant and said I obviously didn't read the fineprint. Yes that is true but I had rung the Hotel beforehand and they didn't say anything to me about this. I live on the Gold Coast i could have given them a credit card over the phone. I faxed them a complaint letter and have NOT heard one thing from the Hotel at all. I found the staff unsatisfactory and unsympathetic on a very special day in my beautiful daughters life. I am complaining here as I did not receive a letter back from the Hotel in response to my fax.

  • Stayed November 2010, travelled as a couple
    • Service
Helpful?
4 Thank JulieHooly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VibeHotelGC, Manager at Vibe Hotel Gold Coast, responded to this review, 7 March 2011
Dear JulieHooly,

Thank you for your feedback regarding your daughter’s recent stay at Vibe Hotel Gold Coast.

We appreciate the time you have taken to provide us with your feedback. I do apologise for the events that have occurred as they have impacted your daughter's stay with us here at Vibe Hotel.

I understand how important a wedding day is & would like to discuss the events of that night with you personally. I am contactable directly through the hotel reception desk & look forward to talking with you soon.

Warm regards,

Andrew Fitzpatrick
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vibe Hotel Gold Coast

Property: Vibe Hotel Gold Coast
Address: Chevron Hotel 42 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Surfers Paradise
#10 Family Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): £
Hotel Class:4 star — Vibe Hotel Gold Coast 4*
Number of rooms: 199
Official Description (provided by the hotel):
You will love the convenience of staying right in the very heart of Surfers Paradise.Your Vibe Gold Coast hotel is centrally located in the midst of Gold Coast lifestyle, opposite the Chevron Renaissance Village, just a block from Cavill Avenue, the heart of the Gold Coast shopping district, and overlooking the picturesque Nerang River.We are perfectly placed for a leisurely stroll to Surfers Paradise beach, world-class shopping, fantastic nightlife, restaurants galore and lots of fun attractions...Or you can just relax in comfort. The Gold Coast is brimming with fun filled activities including fishing charters, bungee jumping, motorbike tours, surfing lessons and even a few swings at one of the many leading golf courses at hand...And did we mention the beaches? And at the end of your busy day, return to your ideal Gold Coast hotel and relax in the comfort of your well appointed hotel room or suite, take a plunge in the pool or take an evening stroll along the promenade an soak up the atmosphere of the Gold Coast...Enjoy the vibe at your Gold Coast hotel with personality...Vibe Hotel Gold Coast. ... more   less 
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Also Known As:
Vibe Hotel Surfers Paradise
Vibe Hotel Gold Coast Surfers Paradise, Australia

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