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“conference stay”
Review of QT Gold Coast

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QT Gold Coast
Ranked #4 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Melbourne, Australia
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“conference stay”
Reviewed 18 May 2014

I stayed here for a conference, on the surface a nice hotel, but the service was very average. room service took bathmat and hand towels and didn't replace them; In Room dinning didn't deliver had to phone again, admittedly they waived the charge for the food.
The Breakfast was good, although like most Aussie Hotels expensive.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RPT-35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monfrique, Guest Relations Manager at QT Gold Coast, responded to this review, 5 June 2014
Hi RPT-35,

Thanks for the feedback, we will be sure to pass on your comments. We aim to continually improve our service and hope your next stay with us is deserving of 5/5.

Regards,
Monique
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Brisbane, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 May 2014

After reading all the rave reviews (which I now think are fraudulent), my wife booked us the suite (best room) for two nights for our wedding anniversary. After staying in perhaps a dozen different hotels, I'd say this was the most expensive disappointment I've stayed at. Smaller rooms than the (Cheaper) Sheraton Mirage and without a spa!

We booked nearly 6 months in advance and my wife advised the lady via email (online booking) that it was our 4th wedding anniversary. We were promised a high-level room with ocean views and sparkling wine on arrival.

At check-in, we were not given any sort of directions as to how to get to our room (nor are there any signs to advise you of where to go to get to the separate lifts for the rooms from the car park lifts), we get to our 6th floor 'suite', which is merely a bedroom with a small lounge room. Upon opening the door the loud sound of the exhaust fan from the (awesome) Bazaar restaurant was pathetic - seriously QT, I paid over $700 for two nights, fix your damned fan!

I called down to reception and requested a move as I wouldn't be able to sleep with the amount of noise, let alone the written promise of a 'high-level' room. The receptionist who checked us in promised to organise something with a room being cleaned and advised for us to sit tight, she'll get back to us about the carpet drying and it should be before the cleaners finished (at 5pm - it was just 3pm). After sitting about, being careful not to disturb the room (about 2 minutes to 5) we get a call saying the room is ready, which is great. A young staffer came and relocated us to the 20th floor - which we were very happy about. The suite however, was identical, with cheap mirrors, a somewhat nice bathroom and a minibar so small, you couldn't even chill your long-life milk.

We ate at both the Teppanyaki and Bazaar restaurants and both of these were the main attraction, with Bazaar being more-so. I would have prefered to pay similar money and stay at (the similarly pretentious but with infinitely more trained and helpful staff) Palazzo Versace and eat at Bazaar.

We also visited the SpaQ, which was a disaster. My wife had her eyebrows tinted and an eyebrow wax, from which she received BURNS. She also found out about a 'buy-2-get-1-free' deal at the spa only an hour after we visited (viewing the Spa's website), we tried calling to get in on this deal on the day ,as it was not offered by staff, even though she purchased two items (better customer service from McDonalds) but no answer.

Upon visiting the next morning after breakfast we were received with lackluster customer service and a mere 'I'll tell her [the waxer]' about the BURN to my wife's face. We were also told we were not able to receive a free item because the 'system had already balanced the day before' and that she can't refund and recreate an order to give my wife a free item - which is absurd, as my employment is working with Point Of Sale systems and without such a function she would never be able to refund any items - which is against consumer laws in Australia. Simply a joke.

We left a little dazed by the stupidity and without wanting to push it further, after all, we had just exclaimed that we were given poor customer service, left with a possible permanent facial scar and met with mere indifference and weren't even offered a product for free? I would have fired the staff member on the spot if I was the manager, even if out of fear of litigation alone! Gobsmacked.

Upon checkout we were not asked to confirm if we had left the car park, nor were we given a card to leave, only to recall we needed a pass to leave once we have driven to the gate. I was forced to reverse and find a park. I found and asked a concierge about how I was able to exit, upon which the concierge chastised ME about not getting a car park pass to leave! Again, gobsmacked and shocked that the customer was to blame! Those silly customers with all their money paying wages. We were also charged for a soft drink (that was left in the mini-bar by mistake) we purchased elsewhere. The brand isn't even stocked in the mini-bar by the hotel! That's a new one for us!!

Sadly, the QT hotel reminds me of one of those cheap clothes stores frequented by teenagers. On the outside the fitout seems nice, inviting, beachy and funky. Upon closer inspection the cracks, pathetic staff training and enthusiasm are only held together by the decent amenities and restaurants.

As I previously mentioned, the Palazzo is a quick cab-ride (for Bazaar) and rooms can be had (look around!) for similar prices and are a class above this 3.5 star hotel with a fancy foyer.

Room Tip: If you're forced at gun-point to book at this hotel, get the highest room you can or perhaps an...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank NickLeash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monfrique, Guest Relations Manager at QT Gold Coast, responded to this review, 5 June 2014
Hello NickLeash,

That's quite a claim you've made there in the title of your review - I can assure you TripAdvisor does not allow suspicious reviews to be posted and they are quite vigilant in ensuring all reviews are in fact genuine. I think the sheer volume of fantastic reviews speak for themselves.
None the less, we have taken your comments on board. It sounds like QT Gold Coast simply wasn't your cup of tea, which we can appreciate.

We hope you enjoyed your trip to the beautiful Gold Coast anyway.
Kind Regards,
Monique
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

I travel constantly and rarely really LOVE somewhere. I am also someone generally immune to marketing but really, I love this place so much I want to actually buy all the fun stuff in the room. These guys are geniuses..... the staff are extraordinary - thoughtful and nice, food is fabulous, decor funky and fun. Just feels great here, generous. Softest clean blanket in the cupboard, softest bed, biggest wide pillow..... and free lemonade... ie HOMEMADE lemonade that you can play with and make yourself in your room or in the foyer.

This place is fun, lovely, special. Much as I generally hate the Gold Coast I want to come back.

Room Tip: ocean view rooms on the higher floors are amazing
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  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank Tonipow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
90 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 13 May 2014

We stayed at QT for Easter (3 night package including breakfast everyday and dinner one night in the Bazaar) but have stayed here on three other occasions. There was no increase in price or surcharge for Easter. We absolutely love this place, so funky and cool for Surfers Paradise. The Bazaar is the best buffett you will ever experience, the food is interesting, enticing and exotic. It is a must for your stay. The rooms are always clean, well maintained and of a high standard. The only negative I can say is that the service around the pool area was disappointing. Nothing else was open on Good Friday, they had a captive audience but there was no staff in sight to order drinks or food. They could have made a fortune if they only had a few staff going around. The pool food is of high quality but you have to go to the main bar to order and there was only one staff memeber taking orders and trying to make cocktails at the same time. Everyone was grumbling about it. Pool chairs were few and far between, would have been good to see some more of them in peak times. I will continue to go back to QT and hope others try it,

Room Tip: There are two types of rooms, ocean view and hinterland view, both are excellent, exactly the same i...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mitchie67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 May 2014

I recently booked a work event with QT and I must say I was really disappointed… disappointed I was only there for three nights and disappointed it was for business and not pleasure! In all seriousness, I think this may actually be the best hotel I’ve ever stayed in! The moment I pulled up, someone came straight to my car to help me with my bags. A few minutes later I had checked in and found everything already waiting for me in my room – what seamless service! As I was the host of the event, the manager sent up some novelty chocolates (in the shape of a clip board – everything was edible!) and a personalised welcome note. Due to the conference booking, myself and the other 10 guests also had free internet, valet parking and a welcome drink included in the stay.

The room itself was amazing, I had a city and river view from my 20th floor balcony which was just stunning. The bed was the size of New Caledonia and very plush and comfortable. The bathroom was well designed with a decent shower head and water pressure, and the décor of the room and overall hotel was very unique and avant-garde (not everyone’s taste, but I absolutely loved it).

We used the Baywatch Room on the 22nd floor for our evening meeting and meal each night. The chef from Bazaar created three differently themed banquets for us, one for each evening. These menus included French Provincial, Oriental Delight and Tastes of India. Each meal was better than the last and all of my delegates were as excited about the food as I was. The breakfast buffet each morning was second to none – I have never experienced such opulence that early in the morning!

I cannot speak highly enough of this hotel, nowhere has ever come close with regards to service, style and luxury. I am already planning my return trip for a personal getaway. Thank you so much to the wonderful staff on reception, in the restaurants and most importantly, events. Everything exceeded expectations and I can’t wait to come back!

Room Tip: Request a higher level if you can
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brigitta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

Would stay here again... As soon as you walk in you feel like you have been taken back in time. The hotel is amazing! The staff are very friendly and easy to talk to. Loved the bars as well - had a great atmosphere. The bed was so comfortable (wish we were able to stay another night). Really loved that everything in the room you could purchase and take home with you - I feel in love with the cockatoo lamp :) Have recommended to all my family and friends

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vincents_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ballarat
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 May 2014 via mobile

I stayed at the QT Gold Coast for a conference also at the same venue. Had a relaxing stay in a hotel style room with everything needed for a couple of nights away. Plenty on selection for breakfast and enjoyed a few coffees from the cafe. Also enjoyed a meal at the Stingray bar. Loved the quirkyness and retro theme and styling of the hotel. Only a short stroll to the beach. Lovely staff who were able to assist whenever needed. Thanks QT Goldcoast for a relaxing couple of nights.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mgt_001_001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sasrowlandsQT, Director of Social Media at QT Gold Coast, responded to this review, 13 August 2014
Dear gorgeous QT guest,

Thanks so much for a brilliant shout out! We love that you loved us and look forward to seeing you again soonest.

Sas
QT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about QT Gold Coast

Property: QT Gold Coast
Address: 7 Staghorn Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Gold Coast International Hotel)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Surfers Paradise
#2 Business Hotel in Surfers Paradise
#2 Spa Hotel in Surfers Paradise
#3 Family Hotel in Surfers Paradise
#3 On the Beach Hotel in Surfers Paradise
#4 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): ££
Hotel Class:5 star — QT Gold Coast 5*
Number of rooms: 296
Official Description (provided by the hotel):
With an enviable location easy walking distance to the beach, Cavill Avenue shopping and the entertainment district, QT Gold Coast blends first class service with inspired facilities. Formerly the Gold Coast International Hotel, QT Gold Coast is a designer hotel haven unlike anything Surfer’s Paradise has seen before. Relax in our revamped pool area, energise on one of two newly re-topped tennis courts or indulge in the all new market place style Bazaar restaurant after sipping a coastal cocktail creation from Stingray Lounge. ... more   less 
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Also Known As:
Qt Gold Coast Hotel Surfers Paradise
Hotel Gold Coast International
Gold Coast International Surfers Paradise
QT Gold Coast Surfers Paradise, Australia

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