This was a lovely hotel unfortunately the room doors when they closed were very loud. We stayed on floor three and there were several guests who departed at around 4.30am. The closing of the doors was loud enough to wake us up. Reception also repeatedly rang with wake calls for the other rooms which we could also hear. The guests weren't answering the calls so a staff member came up and knocked on the doors announcing loudly 'Wake up call.'
In addition after our first night house keeping didn't service the room, I had to ask on the second day to get it done. A bottle of white wine that was in the mini bar had the seal broken I can only assume by a previous guest.
The staff were of course apologetic, but really I think for a 4 1/2 star hotel the noise levels and lack of room servicing is unacceptable.
- Official Description (provided by the hotel):
- Offering premium accommodation in the heart of Surfers Paradise, Mantra Legends Hotel provides the ideal location for a family holiday, short break or business trip. The hotel is just a short stroll to the beach, premium shopping outlets and fine dining restaurants and Surfers Paradise's famous nightlife scene is a mere five minute walk. The hotel boasts well appointed guest rooms and suites, featuring ocean or hinterland views. All rooms offer air conditioning, cable TV, in-house movies, wireless connectivity and most feature a private balcony and the option of upgrading to a deluxe (refurbished) room. On-site facilities cater to both business travellers and those on a relaxed getaway. We offer exceptional conferencing facilities as well as a beautiful outdoor pool area, fully equipped gym and steam room. We offer guest services including 24 hour reception, secure undercover parking (subject to availability) and concierge. Our hotel offers an on-site restaurant, Fables and our own Tales Bar. Join us for breakfast, dinner or simply an evening cocktail. We provide the ideal location for a family holiday, short break or business trip. Limited undercover parking is available for one car only per room at a cost of $19 per day payable direct to the hotel. For more car parking information please contact Mantra Legends (parking is subject to availability). Maintenance Notice: As part of ongoing improvements, Mantra Legends will undergo exterior repainting of the building from 13 March until 10 July 2017. The works will involve pressure cleaning and remedial work to the building’s exterior prior to re-painting. Work will be carried out from 8am to 4pm Monday to Friday, no works will be undertaken on the weekends. Mantra Legends Hotel management team wish to apologise in advance for any disturbance this may cause. ... more less
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- Also Known As:
- Mantra Legends Surfers Paradise
- Mantra Legends Hotel Surfers Paradise, Gold Coast, Australia